The Opal Senior Living

I wasn't impressed with them. I was thankful they accepted my mom so quickly when she had no where else to go, but she never saw a doctor or their nurse practitioner, meds were never adjusted, it was difficult to get answers at times or even know who I should talk to. I had to ask what items she would need, they didn't let me know ahead of time.

Being multi floored seemed good at first, but it's not. My dad was not able to use the elevator by himself. He needs a one floor place. The cafeteria is very nice like a restaurant. It was too hard to get my dad to have his physical therapy. They never did do it. People were very kind.

Like the most is it's on one floor. No stairs or elevators the seniors have to use or fight to use. Improvements I love that they have laundry service; but dislike the seniors can't get their own items back. My mom has been there for less than a year and I've provided four water proof mattress pads; four washable bed pads; and four sets of sheets. The last two weeks, my mom's bed doesn't have a mattress pad, bed pad or sheets. Just the bedspread. I've complained numerous times to no avail. Mom has to return other people's clothes that she gets. It awful

We like the villa here at Belvedere Commons and everyone is very nice. Nevertheless, there is a real problem with the food. The kitchen staff is usually short handed and not given enough money to buy sufficient food for those they are required to feed. Those being served usually don't get what they are told they will receive on any given day. Usually what is given is in small portions or not on the plate because they ran out.

Our experience with Truewood was good. Feel it is very good as independent living facility. When higher level of care is required, I think they lack staff to handle that.

When we moved my mom into Belvedere Commons, it was a huge relief because it was a welcoming, friendly, warm, and generally cheerful place. The residents seemed mostly content and there was a comfortable vibe. The business changed hands not long after that, they have been through I think 5 directors, and things are not nearly as relaxed and comfortable as they were. My mom is in the memory care part and her room is never cleaned well. Her clothes are often stinky and dirty when I come to see her. They have said they are changing the cleaning staff, so I hope that happens. The regular staff are still caring and good, but don’t have time to do the best job. I visited once a couple of months back, for example, and my mom had fallen and her arm had a large, open, oozing wound that had not been cleaned or dressed. There was blood on her shirt that had been there overnight. That is the kind of thing that should be noticed and taken care of, but it is the kind of thing that can get overlooked these days at Belvedere Common if your loved one has memory issues. They need more staff. I still like the place and my mom is as happy there as she would be anywhere. The staff and other residents are really nice to her, and I think she enjoys the people. I just hope that things improve and get it back to the great place it was when she first moved in, but I honestly don’t know how that could happen unless it gets sold again to a better corporate overlord.

Care staff seem to be doing a very good job, had issues with admin returning calls and giving me information needed.

My biggest issue is not having levels of care understood. I checked with [name removed] about the crushing of meds and a pureed diet. But about a week after my Mom was there the cost went up [amount removed] and meds and diet were the reason. Levels of care need to be explained and plainly defined.

Everything that is promised is not fulfilled. I've been here and the wheelchair lift on the bus has never worked. Transportation to appointments bot provided. Assistance not provided in a timely matter. Overnight aides sleeping during shift and dismissing the call button. I have more discrepancies if you'd like to hear them. In looking into moving to a new facility but am told they're all alike.

In my opinion, the facility is understaffed after 5pm. To improve on the food, they could have some food straight off of the BBQ grill once in a while. The grounds are well taken care of. The elevator situation has been very frustrating.

Read all the fine print. They told me a lot that didn't happen while my brother was there and unless you stay on top of it it never does. I do not recommend Belvedere Commons. But I find all these places are the same. It has been the same at the facility we are currently at as well.

There were a few of the employees there that I really liked but the rest was a bad experience. I would not recommend to others. Nothing other then cost it was all we could afford unfortunately and really the rating is a 2 1/2.

Independent living people seem to be considered second class to the residents. Outside maintenance not good.

It is better now but they have had so much turnover in their staff. Multiple directors and Staff. But it seems to be that way everywhere now. I think in general they get as good as care there as possible these days. I have discussed it with the hospice nurse and she feels the same way.

They seem friendly enough. Though I observed an employee help change my mother and not wear gloves or wash their hands after.

There have been staffing issues from first month. Takes too long for somebody to answer help calls, especially at night. There is no way for family to reach somebody after hours. Transportation has been down for months with no timeframe for it to comeback. There have been no outings, and I've been having to uber my mom to appointments. The food menu needs more variety and they need consistent kitchen help.

It's an ok place but you have to be involved and advocate for your loved one. A lot falls through the cracks. Overall very mediocre.

It's inexpensive but the concept of roaches dead in the hallways for days is not a place that I want a loved one. It's budget friendly but if you can afford more I would go elsewhere. They had some wonderful people but one of the main people left or got released within the 2 months that he was there. Not sure what their budget is but can restructure and make it a better place.

Belvedere was affordable, but had some management changes some extremely good others. The management level were challenging at best. Not sure what it's life a year later so hard to give them an unconditional recommendation. A lot of it just depends.

My first visit was great but since then it stinks.. secure doors broken.. patients walking off. Phones don't work. I want my Mom out of this place. I don't know if they need more staff or just need to step up the cleaning.