The Opal Senior Living

Friendly staff in memory care unit. Attentive to residents. There has been turnover with the director's (3 in less than a year). The facility is well maintained, freshly painted and new art on walls. Housekeeping does a good job with cleaning and laundry. Staff to resident ratio could be higher. Due to the nature of the memory care, precautions with locked doors is good. Meals are well proportioned and of good quality. Nurse Practioner, podiatrist visit facility and home health with PT and OT visits seem regular based on residents needs. Medication is kept in locked and stored area with authorized personnel delivering on a timed schedule. I so feel some additional things could make the facility better for elderly residents: Grab bars near toilets; shower seats with handles; call buttons or monitoring in rooms. My mother fell and was in bathroom with broken arm and severe bruising of her face without personnel knowledge for a period of hours. Perhaps more frequent rounds checking rooms 24/7, monitoring devices, etc. Patients with moderate to severe dementia/Alzheimer do not remember what or when something happened, so the extra precautions may help. It would also be nice if there was an online portal to check on residents and to get email updates from staff.

We have been satisfied with them so far. We had a problem with rain water intrusion from the courtyard door, but they moved my loved one to another room which did not have any such issue. Otherwise we are positive about his care there.

Great care. Great staff. Shopped so many other places. All others are very pricey. My girlfriend’s sister is a resident and it’s always a pleasure to visit with her. Her apartment is spacious and quite nice. Love the pool and the residents appear very happy. Live entertainment and great food!

The facility was clean and the staff were very friendly. My father's room was very comfortable. The residents appeared to be well attended to. The dining experience was mixed. While my father ate most of the food, he said meals were often served warm to room temperature. He would have preferred hot food served while still hot. However, overall, he had a good experience.

The facility is clean, staff is friendly and the other residents are very nice, welcoming, and help each other.

Caring staff. Clean. Nutritious meals. Would benefit from more activities

The staff are very kind people. What's more important is that my mother is happy there. She says she is. I really like the woman in the office. The building doesn't have AC in the rooms and I think it should have.

I think the cleanliness was great. I think the staff were friendly and helpful. I think the quality of care was actually a five It was above and beyond whatever was asked. Number five, administrative staff I don't really understand the question but they were good. The food was I would say a four it could be better but that's okay. Seven activities I would say It all depends because I don't think that [name removed] participated in many of the activities that were available.

Staff are caring, food is good. Some bumps in paying the fees. I would recommend to others.

They could definitely increase the number of activities. They don't take them on trips because their van has been broken down for a while. They also don't do daily exercises. What I like most is the staff is super friendly and very involved in the resident's lives. I also like that everything is on one level. I also really like having nurse practitioners and other providers visit my mom right there in her room.

The staff is very friendly and really helped my mom feel at home. It’s a very nice environment for people to feel independent while getting the help they need with meals and meds. The staff also made me feel very welcomed by acknowledging me and knowing who my mom was within the first week.

Well we did daycare for mom and in that department they could do better on including the daily golf in their activities

The rooms are not kept that clean unfortunately. The staff they have are lovely but they don't have enough employees. It's good for the price.

Friendly staff and residents, visible executive director, beautiful backyard with pool (no one uses). Could use upgraded elevators and a fresh, new contemporary look (the furniture and décor is TIRED).

[name removed], the marketing director, was very helpful and went above and beyond to meet our needs. The staff is friendly. Biggest concern for our resident is quality of food and the smoking area being a shared outside space which makes it challenging for those who don’t smoke and use oxygen.

I liked them a lot and wanted to schedule another respite but unfortunately they aren't returning my calls or emails. When I visited, it didn't look like all elderly folks and since my husband was [age removed]I didn't want him to realize he was staying at a nursing home type setting.

Friendly atmosphere. Accommodating staff, fun activities available to residents, Occasional trips off campus, and good response to maintenance.

Friendliness of staff is something we like the most about this community and based on the experience we would recommend them to other families.

Very difficult first 2 weeks. Had to relocate due to hurricanes. I witnessed how organized and caring the staff were and was impressed. During initial tour was told that there was an organized singing group. My sister loved to sing and she is quite good. That has not materialized. Overall I am happy with the care she is receiving

She wasn't there long and kept herself pretty isolated but we found the community to be clean friendly and welcoming. We picked them because of the location.