The Opal Senior Living

Brookdale is exactly what I was looking for, for my mother. It is small and set up as a cozy house. The staff is caring and really enjoy my mother. The activity director is superb, they do exercises, trivia activities, crafts and special parties. It feels like home, great food and my mom is making friends and enjoying her time there.

My wife only spent three months in the Belvedere prior to her passing. During this time I found the staff took very good care of her. I did think they should add additional activities for the memory ward.

My mother is in the memory care part of the facility. The staff is very friendly. The snacks are very bland. Some of her clothes are missing or she has other peoples clothes. She seems to have pink-eye a lot.

The exterior of the property looks bad as well as the cleaning of the rooms. How often does management check for those things? It would be nice to know if the renters are present for the activities. How many people are using them. Etc

The day my aunt moved in, 6 other residents moved in. I think I got a negative feeling from the admins because they were overwhelmed. They weren't as helpful as I was hoping for. However, over time, it has gotten better. Dee was finally approved for Medicaid a few months ago. I have been very thankful to find a facility that was previous private pay. The quality of the facility over all was much better than what I think it would have been if they had been a Medicaid facility previously. I have been so happy to have found this place. It has been an overall good experience for my aunt.

It is a smaller facility so one can easily get from one space to another. We have one in Memory Care and the other in Assited Living. They visit often. The facility is updated. The look is fresh. The rooms are spacious compared to others I toured.

This ALF was good in several ways. The staff was great. The food was great. The room accommodations were great. But there were too many residents for the space and my brother couldn't get around with his walker and would become a little agitated after asking people to please let him by. At times, my brother would refuse to take his medicine and as they had no nurse, they are available to give him the medicine, we were asked to move him to a facility that could offer him the care he needed. The Grand Villa staff took good care of my brother and also helped us find a place where there was more room for the patients to move around and nurses who could be sure he took his meds to reduce agitation.

What our family likes the most about Truewood by Merrill, Charlotte Center is the staff, floor plan and common area set up. We also like that the front door is locked at night. Based on the experience we have had so far, we would recommend this community to other families but with caveats.

My loved one had a good experience at Grand Villa of Palm Coast. The staff were wonderful and very caring with the residents. They were also kind to us each time that we were visiting. Grand Villa of Palm Coast is very clean and is a beautiful home for its residents. I would highly recommend it to others!

My Mom loves it there! The place is well maintained but can use a few upgrades. People and staff are friendly. I would recommend.

Mom likes the smaller size of the facility and the friendliness of staff. More personal care. I would recommend Opal to others in a similar situation.

The biggest complaint is that the actual food listed on the monthly menu - does not match what is actually served for dinner. Quite often. Disappointing if you really wanted what was listed! People are friendly, there are a lot of social activities and it is one of the nicest communities in the area.

Most of the staff is friendly and patient. Facility is clean, nursing staff changes meds as needed. Mom seems to enjoy the food. Not a lot of activities.

The workers are really great, but they were frequently understaffed the head of nursing I had to call corporate on twice they have now been taken over by OPAL. It is quaint and small, nice food and nice people. Hard to keep a consistent staff. They have not been able to keep a consistent cleaning person.

I think Truewood by Merrill Charlotte Center is understaffed, I would still recommend the facility to others.

The communication needs improvement as it is difficult to get accurate information on our family member. It seems very challenging to get answers to our questions - we can't get a bill, find out easily when certain things are scheduled like showers and when she had the last one, or when laundry is done or whether she ate her meals. Also I would recommend a system of wearable alarms that have fall detection if someone falls and isn't able to press their call button. It would also be helpful if check ins could be scheduled for folks who need some regular assistance with toileting.

We took a tour of the community, facility, & areas. I was impressed by the cleanliness, kindness, & interaction with staff, visitors, & residents. The unit was spacious & relaxing/calm feel.

This is a very nice facility and my mother is very happy here. However, the director is not around the residents or family members, stays in her office. The rug down the main aisle off the recepption area STILL needs replaced, it smells so bad and is disgusting. Why overall rating is a 4.

Chosen based on price and availability. I would recommend to others.

I toured with Belvedere Commons of Seneca. The lady I met with was very nice, but the only downfall was that they had carpet. It would have been very tough for my grandmother to get around in her wheelchair or even walking.