The Opal Senior Living

I would not recommend Brookdale Hermitage Boulevard. Mom bought the highest package possible here. We also hired two private aids. The staff at Brookdale wasn't checking on her in the day and night as they were supposed to. They were counting on on the private aids doing everything even though we were paying for them to. Mom had and accident and the private aid needed help and the staff here took forever to come. The private aid asked what took her so long and the staff member said she was lucky she got the help when she did. The private aid was so upset over that. The first month was really rough. Within a week of being there mom had to be rushed to the hospital. I would not recommend this facility. It has gotten better. But that's because we had to hold their feet to the fire. Our biggest concern with mom is her falling. It has been frustrating. I was there for 7 straight days and no one came to check on her even though we paid for the highest level of care. We were told the staff would be able to help mom eat because she does need assistance. But when we would bring her to the dining room they told us they couldn't help. Also the food isn't good. The variety is terrible and the portion sizes are small. Overall I am not happy. I am hoping a lot of things change here soon.

Her room was extremely sad, it was horrible. The condition of the bed she slept in was bad. With that in mind, she was not there to live. It was just a short stay, but from what I saw being in that room for 2 weeks would have depressed me. It was just old and sad and sterile. The general lobby was fine.

the place was nice enough and the staff friendly but just not the atmosphere we were looking for for mother.

I felt this was an ok place. I did not like the fact that they discounted the need for memory care almost immediately based on my descriptions. The lady I had an appt with was late and the facility was not as inviting as I would like.

I think for the most part they do a fine job at Belvedere Commons, the facility itself is well kept and clean, and the staff work hard to take care of the people who live here. Unfortunately it has not been a great fit for us, as the level of care they are able to deliver isn't quite at the level my loved one needs. They are able to provide for him just fine during the day, but their staffing levels at night do not allow them to keep a close eye on him. We are having to bring in additional assistance to make sure he is watched at night.

I am having one major issue. The day to day care and the staff and facility have been good. I don't have complaints about how clean it is, or the staff, or the food, none of that stuff. My problem is with billing and administration. There are a lot of extra charges, and they charge extra for everything, even things you may not need. The charges have been as much as 4 times the original price. I'm told one thing from one person, and then something else by a different person.

Not as clean as when first presented.

The community was very neat and clean the staff was friendly I am not sure my father would feel comfortable here.

I don’t have any problems with them. I don’t their food is very good. Nutritional wise – they could do better. I’d like them to serve more vegetables that aren’t canned. I’m not happy with laundry service. Sometimes I think my loved one’s clothes were washed, but without soap. I think they could do more exercises.

Nice. Very Hospitable and kind. Residents and staff seem to genuinely like each other and have repoir. we came when they were about to play a movie. Clean and tidy, but a bit tired in decor. Room floorplans are small. Passed the 'smell' test!

Great tour & staff, but felt the facility was very small and hallways cramped. Not much privacy if you just want to be alone. Location not the greatest for us. Think we'll rule this one out.

Visited, 3 rooms available. Has updated since visited a number of years ago. Concerned about alertness of fellow residents.

Nice place!! Small and a lot of wild life to see. Out door patio against the conservatory.

This place is very small. Everything is home made. They garden and eat the veggies. They do have openings for singles. They have a manicure person as well as a hair person come in once a week. No showers in the room. They have to go in the hall shower room to bathe.

Clean and tidy and attractive setting. Very quiet, we didn't see any residents sitting around or doing anything at 2PM. Reminded me of a pretty nursing home. We want something different for our parents at this time.

20 beds. 17 currently occupied. One Jewish lady resident, Tillie Fisher. They brought in a Rabbi last year at Hannukah because she felt left out for holiday. OT/PT/ST onsite daily. Activities 4/wk with staff. Half bath (toilet and sink). Shower and tub in hallway. CBRF, class C. End of life with Hospice. RA 3-1/2 years. Nurse onsite 2-1/2 days/week. Base rate + personal service plan based on needs. Part of Brookdale - one of the largest providers of this type of care.

I did the tour. Director was out sick. They gave me the basic price and was going to get back to me on the "care" part but have not heard back. Rooms too small compared to the rest.

The director and the sales director went way above and beyond. They are absolutely wonderful, fabulous people doing the best they can trying to meet expectations. They're having some staffing issues, but that's just the Covid situation right now, everywhere you go. They've been without an activities director, which as been hard. But the managerial staff is fabulous. There could be a little more hands on care and more encouragement. But most of the nurses are very nice and very good. They're very tolerant. My loved one could be a bad pill, and they really and truly were incredibly sweet and great to her, especially the night time nurses.

My uncle was there for three years, many articles were stolen and their prices kept getting higher. Food was okay. Med staff was at times difficult and my uncle was always drugged. We had to leave him there because it was a locked facility. If a family has other choices..choose Brockdale last.

This community is fine for a respite stay. I do not see that they follow through with what they say. They do not keep the residents rooms as clean as they should. The rest of the community is ok, although there is a strong odor. The community seems to be understaffed on the weekends. The staff do not always seem attentive to the residents. They currently do not have access to call for assistance from the bathroom.