The Opal Senior Living

The director of excitement is what keeps us there. Without [Removed] there would be no Grace!!! The great staff i.e. CNAs and HHa are now scheduled off more than they work. How long will they be able to keep them? A number of residents are way down...like it was when the state came in last summer and shut them down. The residents are the ones that suffer when numbers are down. They have a marketing guy but really he's in the building too much to really be selling Grace. So once again the so-called chef-inspired meals are white bread hoagies with chips for dinner. No nutritional balance for seniors! Where the fruit Salads etc. Every meal needs vegetables for fiber etc. Not one person in the meal prep is a chef. Cooks yes!\There an executive director but she is never there and very out of touch with residents and families and I have observed her with the staff she seems to be mad all the time. A micromanager who doesn't know her job. Bring back [Removed]!! I see that the staff is struggling to met the residents needs due to the lack of hours and support . The Med Director is great. Smiles and accommodates everyone and is another reason we stay. She knows her stuff. We pay a pretty penny and to be honest the level of care, food are way down. Have been for 4 months. All summer. Thank goodness for [Removed] you keeps everyone busy and engaged!! It used to be a 4 star...not anymore!! Lets hope they get it together or 5 of us are going to move and then there will be only 12 on the assisted living side

We toured this community. We did not like the atmosphere. It was not clean and needed a lot of improvements in the cleaning. The community was dark and we wanted to the community that was more cheerful for environments. We would not recommend this community. We did not see a menu of if activities are offered.

The worst place ever! Don't even visit. It's the worst possible place.

[name removed]has been super helpful with the whole process and has suggested new places though?? something should be done as well about how places are allowed to bill. Elderly are usually on fixed income. If I give a budget of[amount removed]. And a place is suggested the price shouldn't increase by [fee removed]in less than a week

Loved ones room was dirty, he was never bathed, often rooms were often locked, clothes disappeared, they put other ill fitting clothes on him, staff was uncaring, couldn’t answer questions and overall care was horrible..he lost a lot of weight, no one could tell me if he had eaten..staff is not memory care trained…I would get calls in the middle of the night for things staff should be handling..I will never recommend this facility to anyone..

I would not put my worst enemy at Belvedere. If they want their family member to be cold, hungry, dirty, treated with no respect by staff, and get no assistance whatsoever then Belvedere would be the place for them. My family member had feces on his floor in his room, and they never cleaned it up. He asked them where he might find a lightbulb and they told him to go to Home Depot. He has dementia the director told him by the automatic opening doors that he'd need to go to Home Depot. Even the medical staff where their coat while the two office workers sit in the front of the facility with their doors shut so they can stay warm. The staff is rude to family and residence. The laundry does not get done. The bedsheets are not changed. They had bedbugs. I saw people residents, days in a row and the exact same clothes not having been bathed or cleaned, and God only knows how long. If I was a company recommending assistance for families looking for a place to put their loved ones I would remove Belvedere from my list! I doubt they could pass a health inspection by the health department! Needless to say my loved one was there less than a month!

I would rate the overall experience as. 1. I have no info on meals. Place was very clean and working staff was OK. The manager was horrible. We moved my sister after 2 months.

My aunt, whom I am POA for has lived at the Pavillion for almost 8 years now. I DO NOT recommend this place. In the last few years it seems they cannot keep a director more than six months. Phone calls are never returned. Note that I live in Venice and can visit when I wish and I have been hard pressed to find anyone in charge any weekday that I went there. I must say however that the CNA's and aides are caring but they can only do what they can with an individual owner that seems to care little. They had a major mold problem about a year ago, that has so called been fixed. The last year or so the elevator does not work. They are continually having to reset it. This is an extremely old building with 3 floors. Most of the residents are on walkers or even some in wheelchairs. Imagine these people trying to make it down a stairwell in a fire. I even spoke with the Fire Chief of Venice, he said there was nothing he could do because the building has sprinklers.

Choosing a memory care facility for a loved one is one of the most important decisions you can make. Allow me to share some things that could possibly happen at Brookdale: -Your loved one may be left in the care of rude, belligerent, teenage-like staff who refuse to put down their phones. -You may have to ask multiple times, every time, for rooms/bathrooms to be cleaned and laundry to be done. -You might get so tired of the pile of laundry that you finally just bring it home and do it yourself. -Prescription meds might be administered regularly, or they might not be administered at all. -At some point, your loved one might fall in one of the common areas, breaking an arm and suffering a nasty bump on the head. When you ask what happened, nobody knows how it happened, or even when it happened because nobody had been paying attention. -Bottom line, if you care at all about your loved one, Brookdale-Sun Prairie is the last place you should entrust with their care.

I'm a former family member of a resident, I don't not approve any body to stay at brookdale , bland food , unsupportive staff , inappropriate outburst from other residents staying their , it was just a overall horrible experience and my mom told me alot of staff would vent to her about their own personal issues and other staff members, it was just an overall negative experience for the both of us .

The LPN that provides health assessments is terrible she spends a brief 10 minutes asking questions like: Do they know the date, can they memorize 3 words and repeat them after 10 minutes? ,etc. She makes a decision on their need for memory care after this brief encounter. If your loved one doesn't pass, nobody tells you, they just pretend like your going to come back and sign a lease and then they have their memory care unit call you the next day. Brookdale puts people in memory care if they don't know the date. That is a great financial decision for them, but not the best decision for the person. I had 2 other facilities recommend my loved one for assisted living, not memory care. The rooms are small, but cute. One complete hallway smelled like a dirty catbox due to one of the residents. That was really the only thing I found bothersome, other than being completely wronged and not communicated with.

Our family had a terrible experience related to safety, cleanliness, and overall care. My husband was able to get out of facility twice. Housekeeping was negligible was odor of urine throughout! The care an services provided were grossly misrepresented from the start. For starters, he was able to get out twice. Once due to gate left open and unattended. The director actually saw him walking outside in front of facility headed to Royal Parkway. On another occasion, he was brought back to Belvedere by a nice couple who saw him walking on Royal PKW and knew something was wrong. It could have ended badly. Food portions were small and cold. I was told he would be assisted eating. Only one of the aides did that. She worked nights and I can't remember name. I took food myself almost every day and left snacks. Prominent smell of urine throughout facility causing feet to stick to floor. The toilet in the commons areas was beyond nasty with excrement and urine. I was told he would have some type of physical activity. That did not happen. One of us (children or myself) were there every day at different times. I realize he had Alzheimer's and might not be able to do group activities, but was told he would get 1 on 1 stimulation during the week. Difficult to get information. I was told I could call and check on him. Seldom did anyone answer...especially at night. It was equally difficult to reach director or nurse for information. One nurse spoke very little English. We were in process of locating another facility when a UTI sent him to [name removed] and thankfully a spot opened at [community name removed] where he received quality care. Interestingly, [community name removed] cost comparison with Belvedere was negligible. Very short staff. 1 person on duty at night. It was a nightmare experience. I don't understand how it has remained open.

The food is terrible. They can't keep staff. They raise the rent shortly after you move in. Someone stole money out of my loved one's purse. We are now actively looking for a new place for our loved one. What you're getting isn't worth what you're paying here at this facility. They have made some improvements in the staff and services, but it's not enough. I would not give this facility any recommendations.

My father lived at Belvedere for 9 months in their Memory Care facility. I would not recommend placing a loved on at Belvedere as we had too many issues with the level of care provided. Hopefully my review will help other families with their search. In spring of 2022, Belvedere Commons was purchased by Opal, prior to that it was owned by Grace Mgmt. After Opal's purchase, they cut nursing hours without formally notifying the residents and their families in writing and many of the staff and nurses have left. The management makes promises but does not follow through. My father fell during the middle of the night and no aide was given to him. He had a cut on his head and they didn't call 911 or have him sent out for evaluation. They didn't notify me. I had to take him to the ER the next morning when I arrived and found blood on his head and on the floor. No one contacted me.. There are many issues at Belvedere and the management team isn't transparent with the families.

We have had terrible communication from them. All the good staff have been fired and there has been a ton of turnover. They have 2 buildings and they only have 2 people on staff for both buildings over night, so they are severely understaffed. They don't try to incorporate activities for those who are less able. Overall we have been very disappointed in our experience and I would not recommend them to others.

The community seemed to be dark and cramped. The staff was unimpressive.

The community were ok. My loved one didn't care for the food. They didn't have a lot of activities for my loved one. I would recommend you don't put your loved one here. The communication with the staff wasn't that good for the family. There was one nurse who would contact us. I would like to see the communication and listening to the residents more.

Someone owns the building and another company “manages” it. The place is filthy, windows broken, toilets and sinks don’t work, vanities are falling apart and moldy. Plumbing is an ongoing issue. They promise residents they are going to fix something but then it’s like pulling teeth. They are totally uncommunicative with the family! As for Covid one day I could come in and the next day I couldn’t; [name removed] yelled about not being allowed in with no mask even!!! By the end of the conversation she invited me into the building!!! That’s the kind of inconsistencies that go on and make it hard for the residents. All of them seem depressed. The food is pretty awful. Most of It doesn’t taste like anything. My family member also does not get enough food to eat and is way too skinny and this has been addressed several times but they can’t seem to understand that he needs more meat and vegetable and not just more carbs!

They were understaffed and they told us that they would adjust the staffing to met the residents needs, but they did not. I feel like that when we noticed our mom needed more help, they started charging us more, but she didn't get that help. Our mom's doctor recommended she be move to a secured environment, but after several care meetings, Brookdale assured us that they could meet her needs and wanted her to stay there. Until she eloped and was missing from the building for two hours, then they called us an insisted we have 24 hour private caregivers until we moved her out. It was a very disturbing and disappointing experience.

I was told that either [name removed] or [name removed] would be available. When I got there [name removed] had no idea I was coming nor did she have any of the info to give me pricing. She tried to call [name removed] but didn't get an answer. First impressions are disappointing since they couldn't communicate amongst themselves that I was coming.