The Opal Senior Living

Extremely understaffed Not pleased with the atmosphere Needs improvements

Brookdale has a new manager - this seems to be a big improvement. Brookdale Hermitage is also to start new ownership in 2024. Unfortunately my experience with Brookdale is while they were in trouble. The cook left abruptly - one night the management finally ordered pizzas because there was no one to cook dinner. Housekeeping and nursing staff were pulled to cook. Staff was going through great turnover and often short staffed. Staff suddenly taking vacation and not returning. No one to transport or drive bus for doctor appointments. This was at the same time that my mother's health was declining. Also great inconsistencies in medication administration, mother not kept clean, room often smelled of urine, mother developed a bed sore. I brought in Hospice who informed me they had no nursing assistants. A couple of Brookdale nurses and one nursing assistant were able to help me when they were on duty . They are under new management and I believe they are getting their act together.

We placed my mom at Brookdale in April of 2022. All went well until the Executive Director and RN both quit in July of that year. From that point forward there were numerous problems: frequent "interim" management filling in; and the RN wasn't filled until January of 2023. My mom's room was often very dirty, her dietary guidelines (diabetic) and certain meds were not being followed consistently, extremely poor communication due to the high turnover in management, missing laundry and linens for which reimbursement was never made to us despite being promised. In April 2023 We ultimately moved my mom to another memory care facility 15 minutes away, and she is now doing great and happier with much better care and cleanliness. I'd give Brookdale a one star rating except for the Activity Director, who was very good at her job. Thus the 2-star rating.

The community seemed very old school nursing home. There were dark hallways, no real outside area. We didn't see very many staff on the tour. We didn't get to see the rooms. The dining room seemed max capacity of people. Overall it felt a little disorganized.

Our family had an in person tour and the staff members were very friendly but the facility was a bit run down. We did like the dining area. The residents are allowed to help themselves to fruit and other items throughout the day if they wish.

We do think Brookdale Fort Myers is a very nice facility, but overall we have had a very disappointing experience. We feel there are some hygiene issues that are not being taken care of, our loved ones room is not always kept clean. We wanted a place that has activities and while this community does they do nothing to help get our loved one engaged or any type of encouragement. We feel that when we bring up questions or concerns to the staff and management they listen and say it will get done but never does, so there is no real follow through.

I toured this community and wasn't impressed. Very old and outdated.

They didn't do anything they said they were going to do. They have a good spiel they'll give you, but they don't follow through.

It wasn't a good experience for us. It felt like they wanted us in and they did everything they could to get us in fast, but they didn't make sure it was the right fit. We spent a lot of money on moving her in and getting her things in there, but I don't think they did anything to help keep her there. There should have been more time spent to make sure it's a good fit. They called me all the time to tell me about the things my mom did, almost like she was a bad child, but they are a memory care facility and she has dementia. Her behavior and the things she was doing were on par with having dementia. One lady called me and said, "She's up my butt all the time" - and those were her exact words. I explained that she's nervous; she follows people around because this is new for her. I don't think I should have to explain to a memory care facility how to handle someone with dementia. It may be a good fit for other people, but I feel that they want them drugged up and sitting there.

I would not recommend Belvedere Commons of Franklin to others for their loved ones. They didn't have enough staff. In fact, there were times I couldn't find a staff member to answer a question, especially in the memory care unit. It was very difficult to have a conversation via phone or email, it was a little better if the conversation was done in person. The number I would call would ring into the assisted living area, and then a staff member from assisted living, would have to leave and go to the memory care unit in another building to find the answer out for me. My loved one was able to leave the community after being moved to the memory care due to construction workers leaving a door open. There was another staff member that caught my loved one and was able to get my loved one back in to the community, and called me to inform me of this. I overall was very displeased with the experience. The community always had an unpleasant smell to it. The bathroom in my loved one's room was never really clean and the toilet wouldn't flush. Some of the caregivers I couldn't understand very well due to a heavy accent. The only way I would recommend the community is for the assisted living portion and if your loved one was able to assist with their own care.

Our family had an in person tour and we were not impressed at all, the gal giving the tour was nice but there was an obvious odor when you walked in.

I had written a good review in summer 2020 and it no longer applies. There is a new director and many new care staff and the care just isn't as good as it was then. I hope things get better again, but unless it does I can't recommend Brookdale Sun Prairie.

I would not recommend Brookdale. Some of the staff members are good here like the executive director and the main nurse, they were great to work with, but others are not so good. The food was not good at all.

I was not impressed with my tour of this community. When I first arrived my tour guide was not there. From what they showed me this was not the right fit for my mother, and her needs.

LOOKING FOR MEMORY CARE ONLY! This is a very quaint property and a bit aged. There are two buildings one for assisted care in the other is called the village for memory care. The buildings age is reflected in narrow hallways but also has a very homey feel. There are three sections that house about 10 rooms each and open up into the hallway that leads to a common area with a lunch counter style sitting area for meals and activities with tables placed at various areas. Each section is dedicated one for males, one for females, and one for combination. The three sections open into a common hallway that they are able to go into and enter any of the sections they wish to, but they need to be able to be able to grasp the doorhandle and open it. Otherwise the doors stay closed. There is access to outdoor areas with lush vegetation. The rooms are tiny, and able to convert into double occupancy rooms. However, even with a semi wall separating the two beds the room becomes very cramped and the roommates very close to each other when they sleep. We feel on mom would not have the presence of mind to open any doors to explore and would feel closed-in by the tight surroundings around her. Staff appeared to be very nice and competent. Company: License: Combined Assisted Care and Memory Care? YES Our Memory Care is a separate building from our Assisted Living. # of rooms: 30 Access to outdoors? Yes Activities: 4 activity directors, Live music, lunch outings, art projects galore Fees: Shared $4800 Private $5300 2nd Occupant fee: $2000.00 Community Fee $1000.00 Staff: 20 associates that have been here between 3-15 years Medical staff: Caregiver Ratio:

I wasn't very impressed with my experience with this community. When I first called to set up my tour, the lady that I spoke with informed me she wasn't going to be there, but someone would help me. When I arrived on time for my tour, nobody was ready to give me the tour. Once someone finally became available, the tour was decent. I didn't feel this would be the community for me.

65 residents - very sterile environment - not very homelike. Noticeable odors - one area smelled like feces had not been properly cleaned up - and another area smelled like there was mildew damage. The memory care area seemed dark and like the residents were in another world from the rest of the building. I did not like this at all for my MIL. This was not the place for my loved one but the administrator was very cordial and answered all questions and concerns that I had. Very affordable - but needs work so that the atmosphere is more homelike

This place is much too small for our family's needs. At this time it wouldn't work.

The staff was nice but the overall feel of the facility was that it was a renovated office building, not a home.

in 2019 this facility has reduced the quality of care significantly in treating my brother in law. Lack of communications, understaffed, and lack of training. Couldnt regularily cut hair, shave, cut finger nails and more important report medical issues. Twice he developed urinary infections because of hygiene issues. Then they increased is room rate by 80%