The Opal Senior Living

I am having one major issue. The day to day care and the staff and facility have been good. I don't have complaints about how clean it is, or the staff, or the food, none of that stuff. My problem is with billing and administration. There are a lot of extra charges, and they charge extra for everything, even things you may not need. The charges have been as much as 4 times the original price. I'm told one thing from one person, and then something else by a different person.

The community was very neat and clean the staff was friendly I am not sure my father would feel comfortable here.

I don’t have any problems with them. I don’t their food is very good. Nutritional wise – they could do better. I’d like them to serve more vegetables that aren’t canned. I’m not happy with laundry service. Sometimes I think my loved one’s clothes were washed, but without soap. I think they could do more exercises.

Nice. Very Hospitable and kind. Residents and staff seem to genuinely like each other and have repoir. we came when they were about to play a movie. Clean and tidy, but a bit tired in decor. Room floorplans are small. Passed the 'smell' test!

The director and the sales director went way above and beyond. They are absolutely wonderful, fabulous people doing the best they can trying to meet expectations. They're having some staffing issues, but that's just the Covid situation right now, everywhere you go. They've been without an activities director, which as been hard. But the managerial staff is fabulous. There could be a little more hands on care and more encouragement. But most of the nurses are very nice and very good. They're very tolerant. My loved one could be a bad pill, and they really and truly were incredibly sweet and great to her, especially the night time nurses.

My uncle was there for three years, many articles were stolen and their prices kept getting higher. Food was okay. Med staff was at times difficult and my uncle was always drugged. We had to leave him there because it was a locked facility. If a family has other choices..choose Brockdale last.

This community is fine for a respite stay. I do not see that they follow through with what they say. They do not keep the residents rooms as clean as they should. The rest of the community is ok, although there is a strong odor. The community seems to be understaffed on the weekends. The staff do not always seem attentive to the residents. They currently do not have access to call for assistance from the bathroom.

My wife needed more care than they were able to provide. There are many add on charges, and the rates just kept getting higher and higher. It was not the place for my wife and her needs.

They stay on their phones and sit at the med cart talking. There are a few staff that are good but they are short staffed. My husband has been soaking wet every time I came and I came every day. I reported these things to the director and nothing was done.

There is no overnight nurse. All meds are given at meals. No provision for meds before or after 7a-7pm. Never checked her vital signs even for BP meds. Staff changes frequently. When they say that their medication is included they only mean they will obtain it and hand it to her. You still pay for it.

The facility is clean and reasonably well maintained. Reflections is understaffed and administrative oversight is sorely lacking. Often, at night, there is only one person on duty for over 30 residents.

Extremely understaffed Not pleased with the atmosphere Needs improvements

Brookdale has a new manager - this seems to be a big improvement. Brookdale Hermitage is also to start new ownership in 2024. Unfortunately my experience with Brookdale is while they were in trouble. The cook left abruptly - one night the management finally ordered pizzas because there was no one to cook dinner. Housekeeping and nursing staff were pulled to cook. Staff was going through great turnover and often short staffed. Staff suddenly taking vacation and not returning. No one to transport or drive bus for doctor appointments. This was at the same time that my mother's health was declining. Also great inconsistencies in medication administration, mother not kept clean, room often smelled of urine, mother developed a bed sore. I brought in Hospice who informed me they had no nursing assistants. A couple of Brookdale nurses and one nursing assistant were able to help me when they were on duty . They are under new management and I believe they are getting their act together.

The community seemed very old school nursing home. There were dark hallways, no real outside area. We didn't see very many staff on the tour. We didn't get to see the rooms. The dining room seemed max capacity of people. Overall it felt a little disorganized.

Our family had an in person tour and the staff members were very friendly but the facility was a bit run down. We did like the dining area. The residents are allowed to help themselves to fruit and other items throughout the day if they wish.

We do think Brookdale Fort Myers is a very nice facility, but overall we have had a very disappointing experience. We feel there are some hygiene issues that are not being taken care of, our loved ones room is not always kept clean. We wanted a place that has activities and while this community does they do nothing to help get our loved one engaged or any type of encouragement. We feel that when we bring up questions or concerns to the staff and management they listen and say it will get done but never does, so there is no real follow through.

They didn't do anything they said they were going to do. They have a good spiel they'll give you, but they don't follow through.

It wasn't a good experience for us. It felt like they wanted us in and they did everything they could to get us in fast, but they didn't make sure it was the right fit. We spent a lot of money on moving her in and getting her things in there, but I don't think they did anything to help keep her there. There should have been more time spent to make sure it's a good fit. They called me all the time to tell me about the things my mom did, almost like she was a bad child, but they are a memory care facility and she has dementia. Her behavior and the things she was doing were on par with having dementia. One lady called me and said, "She's up my butt all the time" - and those were her exact words. I explained that she's nervous; she follows people around because this is new for her. I don't think I should have to explain to a memory care facility how to handle someone with dementia. It may be a good fit for other people, but I feel that they want them drugged up and sitting there.

I would not recommend Belvedere Commons of Franklin to others for their loved ones. They didn't have enough staff. In fact, there were times I couldn't find a staff member to answer a question, especially in the memory care unit. It was very difficult to have a conversation via phone or email, it was a little better if the conversation was done in person. The number I would call would ring into the assisted living area, and then a staff member from assisted living, would have to leave and go to the memory care unit in another building to find the answer out for me. My loved one was able to leave the community after being moved to the memory care due to construction workers leaving a door open. There was another staff member that caught my loved one and was able to get my loved one back in to the community, and called me to inform me of this. I overall was very displeased with the experience. The community always had an unpleasant smell to it. The bathroom in my loved one's room was never really clean and the toilet wouldn't flush. Some of the caregivers I couldn't understand very well due to a heavy accent. The only way I would recommend the community is for the assisted living portion and if your loved one was able to assist with their own care.

Our family had an in person tour and we were not impressed at all, the gal giving the tour was nice but there was an obvious odor when you walked in.