The Opal Senior Living

My father lived at Belvedere for 9 months in their Memory Care facility. I would not recommend placing a loved on at Belvedere as we had too many issues with the level of care provided. Hopefully my review will help other families with their search. In spring of 2022, Belvedere Commons was purchased by Opal, prior to that it was owned by Grace Mgmt. After Opal's purchase, they cut nursing hours without formally notifying the residents and their families in writing and many of the staff and nurses have left. The management makes promises but does not follow through. My father fell during the middle of the night and no aide was given to him. He had a cut on his head and they didn't call 911 or have him sent out for evaluation. They didn't notify me. I had to take him to the ER the next morning when I arrived and found blood on his head and on the floor. No one contacted me.. There are many issues at Belvedere and the management team isn't transparent with the families.

The community seemed to be dark and cramped. The staff was unimpressive.

The community were ok. My loved one didn't care for the food. They didn't have a lot of activities for my loved one. I would recommend you don't put your loved one here. The communication with the staff wasn't that good for the family. There was one nurse who would contact us. I would like to see the communication and listening to the residents more.

Someone owns the building and another company “manages” it. The place is filthy, windows broken, toilets and sinks don’t work, vanities are falling apart and moldy. Plumbing is an ongoing issue. They promise residents they are going to fix something but then it’s like pulling teeth. They are totally uncommunicative with the family! As for Covid one day I could come in and the next day I couldn’t; [name removed] yelled about not being allowed in with no mask even!!! By the end of the conversation she invited me into the building!!! That’s the kind of inconsistencies that go on and make it hard for the residents. All of them seem depressed. The food is pretty awful. Most of It doesn’t taste like anything. My family member also does not get enough food to eat and is way too skinny and this has been addressed several times but they can’t seem to understand that he needs more meat and vegetable and not just more carbs!

I was told that either [name removed] or [name removed] would be available. When I got there [name removed] had no idea I was coming nor did she have any of the info to give me pricing. She tried to call [name removed] but didn't get an answer. First impressions are disappointing since they couldn't communicate amongst themselves that I was coming.

Receptionist told [name removed] we were there for our appointment set up through "A Place For Mom," but we never saw him. He never left his office to say hello to us or tell us that they were not aware of our appointment, despite the fact that we were standing right outside his office and the door was open. [Name removed] told us we weren't expected, but offered to take us on the tour. The first apartment she showed us was in the middle of being cleaned out following a resident leaving for whatever reason. It still had a few pieces of furniture in it, but was clearly in need of cleaning. When I asked her what size this apartment was, she didn't know. The second apartment she showed us was empty and cleaner. However, she didn't know the size of the second apartment either. Since the prices are based on the size of the apartment, and there are several one-bedroom options with varying prices, she was not helpful in that regard. When I asked if there was an apartment we could see that was furnished, she turned us over to [name removed], who seemed to have more interaction with the patients. She was a bit more helpful with the size of the apartments, but it still wasn't clearcut. The courtyard area looked rather neglected, but she said the residents prefer to sit out front in the rocking chairs and don't really use the courtyard seating area. [Name removed] took us to several more apartments, and we ended up doing an inordinate amount of walking considering the layout of the facility. They were not at all prepared for our visit, and we left with a negative feeling about the whole place. It felt, looked and smelled more like a nursing home than an assisted living facility. One resident voluntarily told us the place was "fabulous." Based on our visit, my mom and I don't agree with her. As soon as we walked out the front door, my mom said, "I don't like this place at all and don't want to be here." I don't want her there either.

This place is understaffed and the limited staff they do have seem lazy and clueless.

Looks run down, I was told they are under new ownership and repairs are ongoing. It still smelled of urine and mold. No outdoor space,to speak of.

Did not like this facility. Very messy. Smelled. Overpriced for the accommodations.

This place once had an amazing Resident Care Coordinator, by the name of Angela [Removed], she was truly an angel, and loved and cared for each and every one of the residents here! She listened to them, and treated them and the staff with such respect, it's hard to find such kind hearted people like that these days, who are very knowledgeable about what they do! When she left, the place was terrible again!!! Anyway, the facility is okay, not great, but just okay. The food is horrible, and they treat their employees like dirt, which in turn they treat the residents as such! The Owners are money hungry slobs,Would definately not recommend this place for your loved ones!

Two separate buildings for assisted living and memory care - no integration of residents at all. One attendant was wheeling a resident to lunch, she got distracted by our conversation with the manager and just walked away from him in the hall without a word. In memory care, an aide walked up behind a resident in a wheelchair, grabbed her by the shoulder and wheeled her somewhere else without saying a word - the resident was understandbly startled, but there was no engagement or apology. No thanks, I could not see my mother there.

We did not have a good experience with Sterling House of Fort Myers. For the brief time my loved one was here I don't think her room ever got cleaned. They also seemed understaffed, the ratio of residents to aides was way too high. The staff were very slow to respond to the in-room call buttons as well. On top of all of this they were also one of the more expensive places we looked into. I cannot recommend them.

place is to small.

As we were moving out another family was moving out because they put in a hidden camera and didn't like what they saw. Rooms are a little small, care is questionable. Would not recommend.

The only good thing that I can say is that the staff is very nice. The place is filthy, and I mean filthy, even after they told us the room would be clean before my friend moved in. With Covid, you can’t see the places before hand so you’re just sort of stuck with what you get. Luckily their contract only requires a 30 to 45 day notice, depending on who you talk to or which part of the contract you read. The contract pages are all out of whack so it’s really hard to find things in the contract. All they have to do is fix the page numbering! Is that really so hard!?! I wouldn’t leave my dog there it’s so nasty!!! Don’t listen to the sales person!!! She will promise you the moon, tell you there’s new owners who have really cleaned up everything, etc. Just go look at the entrance to the building and that will tell you everything you need to know! I told them that it needed to be cleaned and pressure washed and they said oh yes, we’re going to do that. That was a week or more ago and nothings been done. My friend on his first night, talk to other residents and they also complained about the filth and much more!!! I am sure if you love the person you’re trying to place, that you can do better than this!!!!!! They say all the negative reviews are from when the place was called The Summit ... if that’s true, The Summ should’ve been condemned as this place is well on its way to being just that!!!!

My father passed away on a Monday. His svc. was on Thurs. The following Monday, only one week to the day that he died, Belvedere already called me wanting to know where their check was. He had been in the hospital for several days before dying, and died in the hospital. His belonging were in the room for only three days into the new month, but they were sure concerned about those three days. Just for the record, I had already mailed the check on Sat., but they didn't give the check a chance to arrive before calling me. How disrespectful!

My father passed away on a Monday. His svc. was on Thurs. The following Monday, only one week to the day that he died, Belvedere already called me wanting to know where their check was. He had been in the hospital for several days before dying, and died in the hospital. His belonging were in the room for only three days into the new month, but they were sure concerned about those three days. Just for the record, I had already mailed the check on Sat., but they didn't give the check a chance to arrive before calling me. How disrespectful!

The facility appears to be terribly and chronically short staffed. Consequently, your loved one is likely not going to get the care or attention that he or she deserves. Furthermore, the staff that they do have could use additional interpersonal skills training because they tend to behave rather coarse and brusque. This attitude may be typical of lower-tier healthcare professionals, but it's still unsettling. My suggestion is to not stop your search at Belvedere Commons.

So I had the pleasure of being in the Venice center the other day [date removed] after being in there a few months ago. It is under new management and she seems to be the sweetest woman I've ever met. cheerful and happy as a result I could really tell a difference in the staff and the residents they all seemed happier and more full of life. However the outside of the building is disgusting dumpsters and trash fill-in the parking lot, dead trees everywhere that need to be cut down and removed. But it seems as though that's an ownership problems seeing as how the faculty has had over 5 admins the past year. Not much the new Administrator can do with her hands tied by the owner and for that I give this facility a one start review. New admin seems great, owner however seems as though he needs to come off some money to make this place look better. I mean it has been in disarray for quite awhile now!

This place is the most disgusting facility I have ever encountered. And I have seen my share of nursing homes, ALF's, memory units,etc. It's filthy from the moment you open the glass door to go in. The smell of urine is so strong it will burn the back of your throat. You can't wait to get out. The person I visited was not shaved nor looked bathed in who knows how long. The bldg is dilapidated. I can't believe that the state has not shut this place down. I am sure it would fail on every level.