The Opal Senior Living

Things they do well at: They are great at working to fit into families budget. The director is very friendly and helpful. Areas for improvement: Everyday staff could be more friendly, they could try to get to know the resident and make interactions fun, pleasant and like family.

It's an old building with old issues that I am certain are expensive. plumbing (toilet flushing) was an issue. A/C units old and didn't cool when room door was closed. Maybe these things were on a list to get replaced as they were putting in new floors and repainting when we moved in in [date removed]. It was nice the helpers came by every room before meals to let them have time to get up front. It was affordable so I understand budget.

All of the staff seems to be fairly friendly at Belvedere Commons of Franklin. I feel like there should be more activities that include everyone. They probably need more Aides. My loved one's room is cleaner than it's ever been. I've eaten with him once and I thought it was tasty. He says the food is bad. I feel like he just doesn't want to eat. So far I'm pleased and would recommend this facility to others.

Our family had an in person tour and Belvedere was kind of old and needed lots of attention. The carpets were terrible. It was less expensive than most, so that's better at least. The staff was nice.

We chose Belvedere commons at the time because of the cost, it was really great when we first moved in but there have been ups and downs. We are in the flux of a lot of change and they just got bought out which is the reason I gave it a 3. We have lost our activities director so we do not have much going on at all. As far as I am concerned the care is fine. it is clean and they do their best. I am satisfied with the experience overall.

I visited with the team and staff at Belvedere Commons of Franklin, had very high hopes just did not seem like those would be met for the individualized care that was need for my loved one. Very nice place just not right fit for our family.

The Retreat at Port Orange wasn’t quite as good as I expected, especially for a facility that focuses solely on memory care. My loved one participated in an activity during our tour, and it was not quite as good as what she experienced at another place we visited. It was also an older facility, and it just didn’t feel as homey.

Since my mom moved in, we have noticed that at times there is a strong urine smell in the hallways. We have also had some spotty issues with the cleaning services in her rooms, we have to remind them. They recently had a change in management, so we are hoping some things may improve. She is pleased with the food and the room sizes are very good compared to others that I visited in the area. The facility is also one story which is nice.

The community is very short-staffed and I would not recommend them for assisted living or memory care

Older facility but had all of the necessities. People were very friendly. Rooms were a little smaller than we really wanted.

Very clean and well lighted facility in the commons areas. Staff is very welcoming and engaged with residents. The relatively small number of residents would be well suited to many folks, but not for my Mom.

The most important part about this community are the staff members on the floor, they take great care of the residents, we have never seen anyone ever being mistreated. There are some problems though, and one is the food. We see a lot of sandwiches on the memory care side, and frozen vegetables so we bring in supplement food for residents to share. In the enclosed courtyard on the main facility side is beautiful, and the front of community has eight beautiful painted rocking chair but nothing is being used. On the memory care side there is only a gazebo, but it cannot fit all the memory care residents. The furniture is not being used and the administration is ignoring the problem.

Nice place.....rooms on smaller side but ok.....clean...friendly staff

The meals they serve to the residents are not good, it is just not good food for those who are elderly. The rooms would be about a three out of five, and we would not recommend this community to others.

We chose Belvedere Commons because of the smaller atmosphere and we felt like there was a good staff to patient ratio. Since then, the communication has been horrible from the staff members and the staff to patient ratio has changed for the worse as well. I would tell others that when we moved in they told us a lot of things that were offered but it was not the case once he got in here. It looks good on paper, but be cautious before moving loved ones in here.

It was ok, but decor was rather dark and could use updating.

When you entered this community I didn't feel that it was a pleasant enviroment as other communities we looked at. It almost gave you the feeling of being in a old time nursing home where they residents weren't as active. The staff was friendly and helpful but we could just tell this wasn't going to be a good place to put mom.

Ok, smelled funny, but staff seemed happy, rooms nice size, they where alittle dirty but for the price and competition around I thought they should presentl better. It's a no.

Doesn't work for us - doesn't provide advanced services needed for mom.

I toured this community for my brother and his needs. They treated my family and I very well. It was a good experience, everything went well. The community looked nice and well-kept.The staff was friendly and kind. Unfortunately it wasn't the community for my brother and his needs.