The Opal Senior Living

The most important part about this community are the staff members on the floor, they take great care of the residents, we have never seen anyone ever being mistreated. There are some problems though, and one is the food. We see a lot of sandwiches on the memory care side, and frozen vegetables so we bring in supplement food for residents to share. In the enclosed courtyard on the main facility side is beautiful, and the front of community has eight beautiful painted rocking chair but nothing is being used. On the memory care side there is only a gazebo, but it cannot fit all the memory care residents. The furniture is not being used and the administration is ignoring the problem.

Nice place.....rooms on smaller side but ok.....clean...friendly staff

The meals they serve to the residents are not good, it is just not good food for those who are elderly. The rooms would be about a three out of five, and we would not recommend this community to others.

We chose Belvedere Commons because of the smaller atmosphere and we felt like there was a good staff to patient ratio. Since then, the communication has been horrible from the staff members and the staff to patient ratio has changed for the worse as well. I would tell others that when we moved in they told us a lot of things that were offered but it was not the case once he got in here. It looks good on paper, but be cautious before moving loved ones in here.

It was ok, but decor was rather dark and could use updating.

When you entered this community I didn't feel that it was a pleasant enviroment as other communities we looked at. It almost gave you the feeling of being in a old time nursing home where they residents weren't as active. The staff was friendly and helpful but we could just tell this wasn't going to be a good place to put mom.

Ok, smelled funny, but staff seemed happy, rooms nice size, they where alittle dirty but for the price and competition around I thought they should presentl better. It's a no.

Doesn't work for us - doesn't provide advanced services needed for mom.

I toured this community for my brother and his needs. They treated my family and I very well. It was a good experience, everything went well. The community looked nice and well-kept.The staff was friendly and kind. Unfortunately it wasn't the community for my brother and his needs.

Our experience with Brookdale Bluewater Bay has been somewhat mixed. The facility itself is nice looking, and the staff have all been very friendly to my loved one. She also says the food is very good! However, I'm not a fan of their pricing structure and some of their care policies. They charge extra for every little service, and the bill can get quite high very quickly. I've also seen some charges on the bill for services they are not performing, which I've had to speak with them about.

I would not recommend Brookdale Hermitage Boulevard. Mom bought the highest package possible here. We also hired two private aids. The staff at Brookdale wasn't checking on her in the day and night as they were supposed to. They were counting on on the private aids doing everything even though we were paying for them to. Mom had and accident and the private aid needed help and the staff here took forever to come. The private aid asked what took her so long and the staff member said she was lucky she got the help when she did. The private aid was so upset over that. The first month was really rough. Within a week of being there mom had to be rushed to the hospital. I would not recommend this facility. It has gotten better. But that's because we had to hold their feet to the fire. Our biggest concern with mom is her falling. It has been frustrating. I was there for 7 straight days and no one came to check on her even though we paid for the highest level of care. We were told the staff would be able to help mom eat because she does need assistance. But when we would bring her to the dining room they told us they couldn't help. Also the food isn't good. The variety is terrible and the portion sizes are small. Overall I am not happy. I am hoping a lot of things change here soon.

Her room was extremely sad, it was horrible. The condition of the bed she slept in was bad. With that in mind, she was not there to live. It was just a short stay, but from what I saw being in that room for 2 weeks would have depressed me. It was just old and sad and sterile. The general lobby was fine.

I felt this was an ok place. I did not like the fact that they discounted the need for memory care almost immediately based on my descriptions. The lady I had an appt with was late and the facility was not as inviting as I would like.

I think for the most part they do a fine job at Belvedere Commons, the facility itself is well kept and clean, and the staff work hard to take care of the people who live here. Unfortunately it has not been a great fit for us, as the level of care they are able to deliver isn't quite at the level my loved one needs. They are able to provide for him just fine during the day, but their staffing levels at night do not allow them to keep a close eye on him. We are having to bring in additional assistance to make sure he is watched at night.

I am having one major issue. The day to day care and the staff and facility have been good. I don't have complaints about how clean it is, or the staff, or the food, none of that stuff. My problem is with billing and administration. There are a lot of extra charges, and they charge extra for everything, even things you may not need. The charges have been as much as 4 times the original price. I'm told one thing from one person, and then something else by a different person.

The community was very neat and clean the staff was friendly I am not sure my father would feel comfortable here.

Nice. Very Hospitable and kind. Residents and staff seem to genuinely like each other and have repoir. we came when they were about to play a movie. Clean and tidy, but a bit tired in decor. Room floorplans are small. Passed the 'smell' test!

The director and the sales director went way above and beyond. They are absolutely wonderful, fabulous people doing the best they can trying to meet expectations. They're having some staffing issues, but that's just the Covid situation right now, everywhere you go. They've been without an activities director, which as been hard. But the managerial staff is fabulous. There could be a little more hands on care and more encouragement. But most of the nurses are very nice and very good. They're very tolerant. My loved one could be a bad pill, and they really and truly were incredibly sweet and great to her, especially the night time nurses.

My uncle was there for three years, many articles were stolen and their prices kept getting higher. Food was okay. Med staff was at times difficult and my uncle was always drugged. We had to leave him there because it was a locked facility. If a family has other choices..choose Brockdale last.

This community is fine for a respite stay. I do not see that they follow through with what they say. They do not keep the residents rooms as clean as they should. The rest of the community is ok, although there is a strong odor. The community seems to be understaffed on the weekends. The staff do not always seem attentive to the residents. They currently do not have access to call for assistance from the bathroom.