The Opal Senior Living

Belvedere was affordable, but had some management changes some extremely good others. The management level were challenging at best. Not sure what it's life a year later so hard to give them an unconditional recommendation. A lot of it just depends.

My first visit was great but since then it stinks.. secure doors broken.. patients walking off. Phones don't work. I want my Mom out of this place. I don't know if they need more staff or just need to step up the cleaning.

There is NOT a choice on the food area for finiky eaters. The floors in the building could be kept a bit more cleaner. They are supposed to take TNcare choices after private pay runs out

This is assisted living. I only need meds, assistance with shower and food, so the limited activities don't bother me much. I was hoping for some reason to leave my apartment, but bingo is not it. We have a new director who is great. Meet her and get another opinion.

I'm glad to have found Belvedere Commons, shared room options are a plus when money is an issue. Not sure they engage my mother as much as I would like. She needs to be on a consistent schedule and not be left to herself as much as she will do as she has advanced dementia is very easy to engage and agreeable The smell is horrible in the Memory Care side, they should be prepared and I really do hope it will be replaced soon. [name removed] is quick to help

The cleaning staff is lacking. My loved one's room is not routinely cleaned, they have a lot of staffing issues. I think the main issue is that there is not enough staff that actually care about their job. They keep charging for services they aren't providing and are non responsive when we ask for a refund. At this point we have been charged about 3000 more than we should have been. The food is getting better but there were some VERY skimpy meals. The staff are not responsive when the call button is pushed. My loved one waited two hours for help. They only offer shower assistance twice a week and they have missed the day multiple times. They are going through a company change so it may get better, but at this point I would not suggest and if significant changes don't occur we will be looking for other options.

My family has been here a long time when it was Brookdale, now Opal. This place is just barely getting by - it’s dirty, see staff on phones all the time, ignoring residents, most staff are here for a paycheck, alarms go off a lot and no leadership here. It’s a hot mess!. Beginning Dec 2023 the cleanliness of the building has changed. It smells better and our love one’s room is now extra clean. My family met new house keeper who actually cleans this place. She’s AMAZING, polite, professional, sweet and the best part very patient/kind to our mother and other residents here. You can see she truly cares for these residents and wants a clean living environment for them to live in. She goes out of her way each day to make sure these residents are happy. We visit a lot, see clearly the bond these residents and [name removed] share, mutual love and respect for each other. These residents adore her and vice versa. My family LOVES LOVES LOVES [name removed]. OPAL needs a lot more [name removed].

I would say the few staff members that are there seem to be overworked. The kitchen staff was all let go leaving the office staff to handle all kitchen duties for a few weeks. They finally just hired a person. They run out of essentials and make very basic meals without much variety. Transportation is supposed to be provided, however the bus has been broke down several times.The place is very quiet without a lot of activity going on. Seems like the majority of the residents keep to themselves in their rooms. Rooms are big. The techs all seem friendly when I see them.

The Belvedere Commons of Sun City is currently being renovated so there is a lot going on at the community. However the quality of care services are good and the staff members there are attentive. Based on the experience we have had so far, we would recommend them to other families.

Things they do well at: They are great at working to fit into families budget. The director is very friendly and helpful. Areas for improvement: Everyday staff could be more friendly, they could try to get to know the resident and make interactions fun, pleasant and like family.

It's an old building with old issues that I am certain are expensive. plumbing (toilet flushing) was an issue. A/C units old and didn't cool when room door was closed. Maybe these things were on a list to get replaced as they were putting in new floors and repainting when we moved in in [date removed]. It was nice the helpers came by every room before meals to let them have time to get up front. It was affordable so I understand budget.

All of the staff seems to be fairly friendly at Belvedere Commons of Franklin. I feel like there should be more activities that include everyone. They probably need more Aides. My loved one's room is cleaner than it's ever been. I've eaten with him once and I thought it was tasty. He says the food is bad. I feel like he just doesn't want to eat. So far I'm pleased and would recommend this facility to others.

Our family had an in person tour and Belvedere was kind of old and needed lots of attention. The carpets were terrible. It was less expensive than most, so that's better at least. The staff was nice.

We chose Belvedere commons at the time because of the cost, it was really great when we first moved in but there have been ups and downs. We are in the flux of a lot of change and they just got bought out which is the reason I gave it a 3. We have lost our activities director so we do not have much going on at all. As far as I am concerned the care is fine. it is clean and they do their best. I am satisfied with the experience overall.

I visited with the team and staff at Belvedere Commons of Franklin, had very high hopes just did not seem like those would be met for the individualized care that was need for my loved one. Very nice place just not right fit for our family.

The Retreat at Port Orange wasn’t quite as good as I expected, especially for a facility that focuses solely on memory care. My loved one participated in an activity during our tour, and it was not quite as good as what she experienced at another place we visited. It was also an older facility, and it just didn’t feel as homey.

Since my mom moved in, we have noticed that at times there is a strong urine smell in the hallways. We have also had some spotty issues with the cleaning services in her rooms, we have to remind them. They recently had a change in management, so we are hoping some things may improve. She is pleased with the food and the room sizes are very good compared to others that I visited in the area. The facility is also one story which is nice.

The community is very short-staffed and I would not recommend them for assisted living or memory care

Older facility but had all of the necessities. People were very friendly. Rooms were a little smaller than we really wanted.

Very clean and well lighted facility in the commons areas. Staff is very welcoming and engaged with residents. The relatively small number of residents would be well suited to many folks, but not for my Mom.