The Opal Senior Living

The community was very neat and clean the staff was friendly I am not sure my father would feel comfortable here.

Nice. Very Hospitable and kind. Residents and staff seem to genuinely like each other and have repoir. we came when they were about to play a movie. Clean and tidy, but a bit tired in decor. Room floorplans are small. Passed the 'smell' test!

The director and the sales director went way above and beyond. They are absolutely wonderful, fabulous people doing the best they can trying to meet expectations. They're having some staffing issues, but that's just the Covid situation right now, everywhere you go. They've been without an activities director, which as been hard. But the managerial staff is fabulous. There could be a little more hands on care and more encouragement. But most of the nurses are very nice and very good. They're very tolerant. My loved one could be a bad pill, and they really and truly were incredibly sweet and great to her, especially the night time nurses.

My uncle was there for three years, many articles were stolen and their prices kept getting higher. Food was okay. Med staff was at times difficult and my uncle was always drugged. We had to leave him there because it was a locked facility. If a family has other choices..choose Brockdale last.

This community is fine for a respite stay. I do not see that they follow through with what they say. They do not keep the residents rooms as clean as they should. The rest of the community is ok, although there is a strong odor. The community seems to be understaffed on the weekends. The staff do not always seem attentive to the residents. They currently do not have access to call for assistance from the bathroom.

My wife needed more care than they were able to provide. There are many add on charges, and the rates just kept getting higher and higher. It was not the place for my wife and her needs.

The facility is clean and reasonably well maintained. Reflections is understaffed and administrative oversight is sorely lacking. Often, at night, there is only one person on duty for over 30 residents.

Extremely understaffed Not pleased with the atmosphere Needs improvements

Brookdale has a new manager - this seems to be a big improvement. Brookdale Hermitage is also to start new ownership in 2024. Unfortunately my experience with Brookdale is while they were in trouble. The cook left abruptly - one night the management finally ordered pizzas because there was no one to cook dinner. Housekeeping and nursing staff were pulled to cook. Staff was going through great turnover and often short staffed. Staff suddenly taking vacation and not returning. No one to transport or drive bus for doctor appointments. This was at the same time that my mother's health was declining. Also great inconsistencies in medication administration, mother not kept clean, room often smelled of urine, mother developed a bed sore. I brought in Hospice who informed me they had no nursing assistants. A couple of Brookdale nurses and one nursing assistant were able to help me when they were on duty . They are under new management and I believe they are getting their act together.

Our family had an in person tour and the staff members were very friendly but the facility was a bit run down. We did like the dining area. The residents are allowed to help themselves to fruit and other items throughout the day if they wish.

We do think Brookdale Fort Myers is a very nice facility, but overall we have had a very disappointing experience. We feel there are some hygiene issues that are not being taken care of, our loved ones room is not always kept clean. We wanted a place that has activities and while this community does they do nothing to help get our loved one engaged or any type of encouragement. We feel that when we bring up questions or concerns to the staff and management they listen and say it will get done but never does, so there is no real follow through.

They didn't do anything they said they were going to do. They have a good spiel they'll give you, but they don't follow through.

I would not recommend Belvedere Commons of Franklin to others for their loved ones. They didn't have enough staff. In fact, there were times I couldn't find a staff member to answer a question, especially in the memory care unit. It was very difficult to have a conversation via phone or email, it was a little better if the conversation was done in person. The number I would call would ring into the assisted living area, and then a staff member from assisted living, would have to leave and go to the memory care unit in another building to find the answer out for me. My loved one was able to leave the community after being moved to the memory care due to construction workers leaving a door open. There was another staff member that caught my loved one and was able to get my loved one back in to the community, and called me to inform me of this. I overall was very displeased with the experience. The community always had an unpleasant smell to it. The bathroom in my loved one's room was never really clean and the toilet wouldn't flush. Some of the caregivers I couldn't understand very well due to a heavy accent. The only way I would recommend the community is for the assisted living portion and if your loved one was able to assist with their own care.

Our family had an in person tour and we were not impressed at all, the gal giving the tour was nice but there was an obvious odor when you walked in.

I would not recommend Brookdale. Some of the staff members are good here like the executive director and the main nurse, they were great to work with, but others are not so good. The food was not good at all.

I was not impressed with my tour of this community. When I first arrived my tour guide was not there. From what they showed me this was not the right fit for my mother, and her needs.

LOOKING FOR MEMORY CARE ONLY! This is a very quaint property and a bit aged. There are two buildings one for assisted care in the other is called the village for memory care. The buildings age is reflected in narrow hallways but also has a very homey feel. There are three sections that house about 10 rooms each and open up into the hallway that leads to a common area with a lunch counter style sitting area for meals and activities with tables placed at various areas. Each section is dedicated one for males, one for females, and one for combination. The three sections open into a common hallway that they are able to go into and enter any of the sections they wish to, but they need to be able to be able to grasp the doorhandle and open it. Otherwise the doors stay closed. There is access to outdoor areas with lush vegetation. The rooms are tiny, and able to convert into double occupancy rooms. However, even with a semi wall separating the two beds the room becomes very cramped and the roommates very close to each other when they sleep. We feel on mom would not have the presence of mind to open any doors to explore and would feel closed-in by the tight surroundings around her. Staff appeared to be very nice and competent. Company: License: Combined Assisted Care and Memory Care? YES Our Memory Care is a separate building from our Assisted Living. # of rooms: 30 Access to outdoors? Yes Activities: 4 activity directors, Live music, lunch outings, art projects galore Fees: Shared $4800 Private $5300 2nd Occupant fee: $2000.00 Community Fee $1000.00 Staff: 20 associates that have been here between 3-15 years Medical staff: Caregiver Ratio:

I wasn't very impressed with my experience with this community. When I first called to set up my tour, the lady that I spoke with informed me she wasn't going to be there, but someone would help me. When I arrived on time for my tour, nobody was ready to give me the tour. Once someone finally became available, the tour was decent. I didn't feel this would be the community for me.

65 residents - very sterile environment - not very homelike. Noticeable odors - one area smelled like feces had not been properly cleaned up - and another area smelled like there was mildew damage. The memory care area seemed dark and like the residents were in another world from the rest of the building. I did not like this at all for my MIL. This was not the place for my loved one but the administrator was very cordial and answered all questions and concerns that I had. Very affordable - but needs work so that the atmosphere is more homelike

The director of excitement is what keeps us there. Without [Removed] there would be no Grace!!! The great staff i.e. CNAs and HHa are now scheduled off more than they work. How long will they be able to keep them? A number of residents are way down...like it was when the state came in last summer and shut them down. The residents are the ones that suffer when numbers are down. They have a marketing guy but really he's in the building too much to really be selling Grace. So once again the so-called chef-inspired meals are white bread hoagies with chips for dinner. No nutritional balance for seniors! Where the fruit Salads etc. Every meal needs vegetables for fiber etc. Not one person in the meal prep is a chef. Cooks yes!\There an executive director but she is never there and very out of touch with residents and families and I have observed her with the staff she seems to be mad all the time. A micromanager who doesn't know her job. Bring back [Removed]!! I see that the staff is struggling to met the residents needs due to the lack of hours and support . The Med Director is great. Smiles and accommodates everyone and is another reason we stay. She knows her stuff. We pay a pretty penny and to be honest the level of care, food are way down. Have been for 4 months. All summer. Thank goodness for [Removed] you keeps everyone busy and engaged!! It used to be a 4 star...not anymore!! Lets hope they get it together or 5 of us are going to move and then there will be only 12 on the assisted living side