The Cottages Senior Living

Initially, I would have rated the community 5 stars, but my opinion has changed over time and is now closer to a 2.5 - 3. There has been quite a bit of staff turnover, including caregivers who were very well-liked. Some current staff are still good, but consistency in care has been a concern. There have also been some concerns around incident tracking, responsiveness to health-related requests, and timely follow-through on care needs, including therapy services. The community recently lost a strong activities director, and there seem to be fewer activities offered since then. I think the community is fairly clean.

All the attendees are wonderful and very caring. But so many of my mother's clothes and socks along with bathroom items ( toothbrush, toothpaste, comb and lotion) have disappeared. Also they just stuff her freshly washed clothes in her closet, when they should take a few minutes to hang up her clothes.

It doesn't have a lot of activities for the residents. Most of the residents sit in wheelchairs in the main space on most days. They cook the same meals most days with no fresh fruits or vegetables. When you call you can bounce around, and it can be difficult to get a hold of anyone.

We toured all the places in Frisco and we chose The Cottages at Chapel Creek because we saw the staff interact with the residents who lived here and they were very good with them. We did have an incident where my mom was left in bed all day and the only reason we found out about it was because we had a camera in there and they lied about it. I do think people need to be cautious when moving your loved one in here because there has been a lack of care.

I liked the director of this community, her office was in the same area as everything else so she was not separate, which helped with the cleanliness and overall organization. She was also very friendly. They have a beautiful park behind the facility that the residents could look at. The rooms were excellent, but we did have a problem with maintenance. The bathroom would get clogged and they weren't able to fix it. They would clean it immediately but not really solve the problem. Also, the evening staff would sit around looking at their phones and not really try to pay attention to what is going on.

First I would like to say that the facility is always very clean and the patients are very well taken care of. The food is really good and they always have activities to keep the patients entertained! The weekday nurse is always caring and kind. She goes above and beyond for both the residents and their loved ones. The reason I am giving a less than perfect rating is the administrator. She seems very attentive at first and no follow thru. It seemed everything was put off for others to do. Once we moved my grandpa into the facility she was never around and didn't seem to care. The long term care insurance was not billed properly or sent in a timely manner. When he passed away she didn't even visit us or give condolences. My aunt didn't receive her refund for months and the administrator stopped responding to emails or phone calls. The overall experience was good but I believe her multiple oversights made it more difficult for our family overall dealing with the passing of my grandfather.

I toured this community for my mother, and her needs. My tour went well overall, but I knew this wasn't the right fit for my mother. The community was clean, and looked nice. The staff was kind, and friendly. One thing I noticed is that there were a few women just sitting in wheelchairs, and staring off in space. Also there was a gentleman wandering the halls, and that was concerning to me. It is a nice community, but not the one for us.

The care is going well for my loved one. He is getting good meals based on his blood sugar level I believe he is eating very good. They have activities available but he is not participating. I noticed there were many staff walking through the place. I was not happy with the care when I found him wet and dirty and when I told them they took care of it right away. The laundry was not done either. There is room for improvement,and I hope it will be better when I visit again.

My father is happy at this community, but there are a few suggestions that we have given to this community. We have asked the community to give more attention to small injuries that might go unattentive by the staff. The staff is excellent during the day . We found that the staff is not as attentive on the weekends. We have a hard time getting issues address on weekends. Small improvements sometimes get over looked. He is happy, but they need to make improvements. Other families should tour this community to see if this is what they are looking for.

I don't think this one would be a good fit for mom. the price was great. Also did not like the shared bath rooms.

I was not very impressed with this community during our tour. The building inside and out did not seem very appealing to me and did not have anything that stood out to me. There was too much construction going on during our visit as well.

Nice place, great staff, again it seems to be more nursing home than I need at this time.

They were...I don't know...we just didn't get a good feel from them. I think they're fantastic - just not for our family.

Secured. Alzheimer cert. Familiar with agressive pts, can inject, nurse on staff, psychiatirst on staff (not in house). Says often gets patients from other facilities after failed trials there.

My experience helped me to realize that I NEVER want to go to a facility like this when my health declines to a point that I cannot take care of myself. Sorry, but it was a terrible experience for my wife, and no one there seemed capable of dealing with that.

The food was okay but my loved one did not really like it. My loved one did not participate in the activites. They seem to be understaffed, and the management was uneven. They advertise trained staffed and it did not seem like that, after being there for awhile. Overall, it was not a good experience.

This felt like an older community and not the right fit for my loved one.

We took him out due to the quality of the care he was receiving. I was not impressed, the turnover rate was extremely high.The administrator that I dealt with was very nice but she always seemed exhausted and it seemed like she did not enjoy her job. It is a locked down facility due to it being memory care, and he got out. I found out the person who up kept the grounds was also cooking some of the meals, so they were understaffed. When we went to see him he would have on other peoples clothes. When we finally took him out of here, we did not get items that we sent him with and he had others clothes sent home with him. I feel like they did not follow through with what they had promised in the beginning and I would not recommend them.

My father was residing in the community and things did not go very good. They staff would lock the doors to the rooms of the residents the whole day until the night. One of the residents once asked if i could open the door for her because she was hungry and wanted to grab a snack out of her room. I paid a lot of money for services that he never got. I would not recommend the community to families it was a bad experience for my loved one and other residents living there.

Do not place your loved ones here. Understaffed, constant turnover. Residents fall and go to ER all the time. [Removed ] by sharing resident's information with employee's family members. Diet is super high in sodium. The place is pretty but terrible in terms of care. Moved my loved one after 2 months.