The Cottages Senior Living

My husband lives at The Cottages at Chandler Creek. It is very comfortable. I like that they have a lot of freedom. Overall, I rate this property 4 stars. I rate the cleanliness 4 stars. I rate the friendliness 2 stars because sometimes the staff has an attitude. I rate the value 4. I rate the care services 4. I can't rate the activities because my husband does not participate in them. This is a nice place.

We toured here as we were looking for options. It's a nice place. My loved one didn't really like it though, and we don't need memory care. This wasn't the best fit for us.

Best property so far. Adequate staffing. All inclusive services

We moved our loved one here after he was living in another community, and this has been a much better fit. The staff is very informative and they always keep us posted on what is going on. They took care of his medical needs early on and found him a doctor, who also communicates with us a lot. The staff seems to really understand what they are dealing with. They are prompt, and they take care of anything we mention. Everyone is very professional. Great community!

Facilities and staff are great for residents. I would maybe add some counseling for family members who are reluctant to accept that placing their loved one here is the right decision.

27 March 2013. Probably the best energy and total staff interaction of the properties I visited. When the door is answered, you are immediately in the house - no 'front office' waiting room before you are admitted beyond the secured door. The sitting rooms are very well lit, well designed and comfortable. Liked the family-style dining, the staff eat with the residents, and the amount of activity area options. The only down-side for me was the layout of the semi-private rooms. One big room with two beds. I don't think that would be comfortable for my Dad, and I don't understand how to keep him from pulling clothes out of his roommate's closet. Otherwise, really liked this property.

Residential care for Alzheimer's. Also, has Adult Day Care and Respite care.

My Mom lived here for a few months. I felt like the general care was good but my biggest problem there was that so many of the residents seemed to need more care than my Mom did so it was difficult for her to find people to actually converse with and relate to. I also had trouble with getting answers from the staff. I would call and leave messages and no one would call me back, I had a hard time finding out things, and the staff just didn’t seem to be willing to communicate. I know it’s probably harder and more time consuming for them but it was very frustrating to me and made it difficult for me to get a good feeling about her staying there. The staff that worked at night was also very limited in their ability to speak English so it was very difficult to speak with them about things or ask them questions.

I had a nice tour of this community. It is a good community with friendly people. The community looked well maintained from what I saw. The staff was polite, and my questions were answered. The experience was a good one, but I did find another community that met our needs better.

When I toured The Cottages, it was a good experience. The facility was clean and the people were friendly, but they seemed to be very understaffed. I met a resident that used to live there and left because they did not have enough help. It was not the best fit for my loved one.

It's good. I am able to address anything that comes up with them directly.

They are doing good. They can be a bit inconsistent though. They become short staffed on occasion. The food is good sometimes, and sometimes she doesn't like it as much. We chose them because they were able to cover all of our needs including some more difficult to find care for. We liked the size of the place as well.

All the attendees are wonderful and very caring. But so many of my mother's clothes and socks along with bathroom items ( toothbrush, toothpaste, comb and lotion) have disappeared. Also they just stuff her freshly washed clothes in her closet, when they should take a few minutes to hang up her clothes.

It doesn't have a lot of activities for the residents. Most of the residents sit in wheelchairs in the main space on most days. They cook the same meals most days with no fresh fruits or vegetables. When you call you can bounce around, and it can be difficult to get a hold of anyone.

We toured all the places in Frisco and we chose The Cottages at Chapel Creek because we saw the staff interact with the residents who lived here and they were very good with them. We did have an incident where my mom was left in bed all day and the only reason we found out about it was because we had a camera in there and they lied about it. I do think people need to be cautious when moving your loved one in here because there has been a lack of care.

I liked the director of this community, her office was in the same area as everything else so she was not separate, which helped with the cleanliness and overall organization. She was also very friendly. They have a beautiful park behind the facility that the residents could look at. The rooms were excellent, but we did have a problem with maintenance. The bathroom would get clogged and they weren't able to fix it. They would clean it immediately but not really solve the problem. Also, the evening staff would sit around looking at their phones and not really try to pay attention to what is going on.

First I would like to say that the facility is always very clean and the patients are very well taken care of. The food is really good and they always have activities to keep the patients entertained! The weekday nurse is always caring and kind. She goes above and beyond for both the residents and their loved ones. The reason I am giving a less than perfect rating is the administrator. She seems very attentive at first and no follow thru. It seemed everything was put off for others to do. Once we moved my grandpa into the facility she was never around and didn't seem to care. The long term care insurance was not billed properly or sent in a timely manner. When he passed away she didn't even visit us or give condolences. My aunt didn't receive her refund for months and the administrator stopped responding to emails or phone calls. The overall experience was good but I believe her multiple oversights made it more difficult for our family overall dealing with the passing of my grandfather.

I toured this community for my mother, and her needs. My tour went well overall, but I knew this wasn't the right fit for my mother. The community was clean, and looked nice. The staff was kind, and friendly. One thing I noticed is that there were a few women just sitting in wheelchairs, and staring off in space. Also there was a gentleman wandering the halls, and that was concerning to me. It is a nice community, but not the one for us.

The care is going well for my loved one. He is getting good meals based on his blood sugar level I believe he is eating very good. They have activities available but he is not participating. I noticed there were many staff walking through the place. I was not happy with the care when I found him wet and dirty and when I told them they took care of it right away. The laundry was not done either. There is room for improvement,and I hope it will be better when I visit again.

My father is happy at this community, but there are a few suggestions that we have given to this community. We have asked the community to give more attention to small injuries that might go unattentive by the staff. The staff is excellent during the day . We found that the staff is not as attentive on the weekends. We have a hard time getting issues address on weekends. Small improvements sometimes get over looked. He is happy, but they need to make improvements. Other families should tour this community to see if this is what they are looking for.