The Cottages Senior Living

I had a very nice tour of this community. It was a community I would consider for my parents. The community looked very nice, everything was clean from what I saw. They have plenty of activities available. The staff was kind, and informative. The director of this community has been there for fourteen years. It was a good experience overall.

When I toured The Cottages at Clear Lake, I went on a Saturday so I had what I call a babysitter tour guide. The person that took me around was not very knowledgeable about the place and couldn't tell me much besides to just show me. The place was also more expensive than what I was looking for.

My mother is all settled into this community, and doing pretty well. She seems to have adjusted very well to it, and I'am pleased with her move to this community. I know she is safe and being cared for great at this community. They have a lovely staff, they have been very helpful and attentive. Overall it is a community I would recommend, it has worked out pretty well for us so far.

Felt homey. Clean with no odors. Private rooms were nice. Pleasant grounds. Food prepared by chef. Plenty of space for residents to move around and enjoy residence. Private rooms had showers. Backs up to park. School children visit from next door.

Things are going good so far with my since moving her in the community. The place is nice and the staff is okay. The only problem that I had is the misrepresentation of what was going to happen when finances changed for my mother,but other then that the care is good and there is good RN's on site to help her. She looks the best she has looked in 10 years so I'm very happy about that. The only reason I give it 4 stars is because of the misrepresentation other then that it's a nice place

My husband lives at The Cottages at Chandler Creek. It is very comfortable. I like that they have a lot of freedom. Overall, I rate this property 4 stars. I rate the cleanliness 4 stars. I rate the friendliness 2 stars because sometimes the staff has an attitude. I rate the value 4. I rate the care services 4. I can't rate the activities because my husband does not participate in them. This is a nice place.

We toured here as we were looking for options. It's a nice place. My loved one didn't really like it though, and we don't need memory care. This wasn't the best fit for us.

Best property so far. Adequate staffing. All inclusive services

We moved our loved one here after he was living in another community, and this has been a much better fit. The staff is very informative and they always keep us posted on what is going on. They took care of his medical needs early on and found him a doctor, who also communicates with us a lot. The staff seems to really understand what they are dealing with. They are prompt, and they take care of anything we mention. Everyone is very professional. Great community!

Facilities and staff are great for residents. I would maybe add some counseling for family members who are reluctant to accept that placing their loved one here is the right decision.

27 March 2013. Probably the best energy and total staff interaction of the properties I visited. When the door is answered, you are immediately in the house - no 'front office' waiting room before you are admitted beyond the secured door. The sitting rooms are very well lit, well designed and comfortable. Liked the family-style dining, the staff eat with the residents, and the amount of activity area options. The only down-side for me was the layout of the semi-private rooms. One big room with two beds. I don't think that would be comfortable for my Dad, and I don't understand how to keep him from pulling clothes out of his roommate's closet. Otherwise, really liked this property.

Residential care for Alzheimer's. Also, has Adult Day Care and Respite care.

My Mom lived here for a few months. I felt like the general care was good but my biggest problem there was that so many of the residents seemed to need more care than my Mom did so it was difficult for her to find people to actually converse with and relate to. I also had trouble with getting answers from the staff. I would call and leave messages and no one would call me back, I had a hard time finding out things, and the staff just didn’t seem to be willing to communicate. I know it’s probably harder and more time consuming for them but it was very frustrating to me and made it difficult for me to get a good feeling about her staying there. The staff that worked at night was also very limited in their ability to speak English so it was very difficult to speak with them about things or ask them questions.

I had a nice tour of this community. It is a good community with friendly people. The community looked well maintained from what I saw. The staff was polite, and my questions were answered. The experience was a good one, but I did find another community that met our needs better.

When I toured The Cottages, it was a good experience. The facility was clean and the people were friendly, but they seemed to be very understaffed. I met a resident that used to live there and left because they did not have enough help. It was not the best fit for my loved one.

It's good. I am able to address anything that comes up with them directly.

They are doing good. They can be a bit inconsistent though. They become short staffed on occasion. The food is good sometimes, and sometimes she doesn't like it as much. We chose them because they were able to cover all of our needs including some more difficult to find care for. We liked the size of the place as well.

It doesn't have a lot of activities for the residents. Most of the residents sit in wheelchairs in the main space on most days. They cook the same meals most days with no fresh fruits or vegetables. When you call you can bounce around, and it can be difficult to get a hold of anyone.

We toured all the places in Frisco and we chose The Cottages at Chapel Creek because we saw the staff interact with the residents who lived here and they were very good with them. We did have an incident where my mom was left in bed all day and the only reason we found out about it was because we had a camera in there and they lied about it. I do think people need to be cautious when moving your loved one in here because there has been a lack of care.

I liked the director of this community, her office was in the same area as everything else so she was not separate, which helped with the cleanliness and overall organization. She was also very friendly. They have a beautiful park behind the facility that the residents could look at. The rooms were excellent, but we did have a problem with maintenance. The bathroom would get clogged and they weren't able to fix it. They would clean it immediately but not really solve the problem. Also, the evening staff would sit around looking at their phones and not really try to pay attention to what is going on.