The Cottages Senior Living

No way we would move here

Pretty facility on the outside but not much more to offer. The floors inside are constantly dirty. Constant turn over always short staffed. They promise you the world and then don’t follow through. The nurses never return you’re call. Nor does anybody answer the phone after hours or on the weekend. The place is so unorganized nobody knows what they are doing. Theirs too many chiefs and not enough Indians. Do not move you’re loved one here.

Save yourself and your loved the pain. Neglect is the one word I would use to describe the level of care that this facility provides. I would go so far as to say that their neglect of the residents leads to more death here than what could ever be proved. Residents stay slumped in their seats for hours upon hours, the ones that can't use the toilet on their own don't get changed regularly. If the resident needs hospice care, the cottages seem to think that their duties cease altogether. Communication between management, nursing, and staff is ridiculous. If you want something attended to, don't leave a message with management, you are better off seeing to it yourself. After hours are the worst, you are hard pressed to find more than two employees on duty; and when you do find them, they are sitting playing on their phones. But what would you really expect from employees that get paid 9.00 an hour? Turnover of employees here is extremely high for that reason. While management takes in on avg. $5,000 - $6,000 per resident a month.. The facility may appear inviting and nice, but if your loved one isn't 100% able to care for themselves, i.e: bathe themselves, feed themselves, walk, use the restroom, etc.. You're asking for trouble. Oh, and if a loved one passes while residing here, don't expect to receive condolences, a card, flowers, or any other regard. Your loved one was merely a source of income.

Terrible place for someone you love or care about, the whole staff in my opinion is inadequate, after the first month of living their my dad's clothes seemed to always be dirty and his bedding was soiled and after bring this to their attention it still took several weeks to have his bedding cleaned, hell I had to go above everyone's head and get the Director of Operations involved to get it completed. If you have a parent or relative that has Alzheimer's you know that on occasions they will have episode that will required them to go out for evaluation, One day my dad was having one of these episodes, THIS PLACE loaded my dad up in an ambulance and had him shipped to the wrong place for evaluation and they turned right around and shipped him back to the cottages, they even question the Cottages ability to care for patients, you talked about putting an Alzheimer patient in a tail spin. This was when I knew the nursing staff was inadequate and after 6 months had my dad removed and relocated to another facility.