The Blake by QSL Management

I just moved my father into Washington Commons this weekend and it has been a very good experience so far minus the stress of moving in. The facility is very nice and appears very well maintained. My father's one room apartment looks new to me. The common areas are also very nice and welcoming with a very nice dining room and activity areas on the first, second, and third floor. The facility could use a second elevator as opposed to the one single elevator that is often tied up and full during meal times. Additionally, more signage pointing to the alternate routes and areas would be VERY helpful. I only realized after the second day that there were stairs beside my father's room that led to the outside and interior corridors. I am still unsure where some of the rooms are that are listed on the activity calendar. There is cable provided as part of the rent but it is via a basic cable box/outlet affixed to the wall and a coax cable. I spent 2 hours setting up 2 televisions as there were no instructions other than how to set up the universal remote. I asked for assistance but was told that the cable company would have to be contacted the next day. That would have been pure misery for my television addicted father so I sat down and figured it out myself. Basically, you have hook up the TV via the coax cable, set the TV to channel 3, do a channel search and then point the remote at the box on the WALL as opposed to the TV. The following day, a maintenance worker very kindly helped me to pair the remotes to the TVs so that is no longer necessary. There is no wifi in the apartments unless the resident is directly over the office where the office router is kept. I asked about it and was told that we would have to purchase wifi separately via an Xfinity router and service agreement. That is disappointing when all they need to do is install a few wifi boosters around the building. Meal time is great and the food is relatively good in my opinion. They have 2-3 choices of entrees every meal and although not fancy, the food is good. The beverage choices are limited to water, coffee, tea (unsweet), and lemonade. The servers are amazing, very patient, and extremely helpful. If there is a rude one on staff, we have not encountered her/him. My understanding from my Father is that they also have snack foods in between meals in the common rooms but I have not witnessed that myself yet. He likes it and goes there for coffee in the morning. Moving in was stressful as moving always is but this move could have went easier if I had known there were carts and hand trucks kept in the back to help with moving etc. We found them midway through moving when I asked if they had any wagons or carts that we could use. Additionally, there is no back door so you are forced to lug everything large through the lobby and to the elevator if it will fit into the passenger elevator. If not, you have to lug it up 3 flights of stairs. That could use a lot of improvement but I'm not sure what could be done other than an additional elevator and perhaps hiring professional movers. The staff at Washington Commons are all very nice and very willing to help. I have not encountered a single one that was not pleasant and helpful when help was sought. They all seem to get along well with the residents even when the residents are complaining about something (empty soap dispenser). [Removed] in particular is great and is the primary reason that we chose Washington Commons. He gave us the first of multiple tours that I took with my daughter and then my father. I'm not sure that we would have chosen Washington Commons if not for the first tour that we took with [Removed] in November. My father was supposed to be paired with another resident to orient him to the facility but that has not happened to my knowledge. Because my father has memory problems, I hired 'Right at Home' to provide well care visits at mealtime and activity time. This serves to remind him to go to meals and to participate in the activities. I think that he will adjust to the routine at WC in a week or two and won't need the aides for very long but it a great service to have available.

I toured here when looking for a place for my Step-Mom. It’s definitely an older facility and there are more residents than staff. But, they seem to be keeping the residents very active. They were cooking things in the kitchen when I went for the tour and the smell was permeating the entire building. The lady that showed me around was quite pushy. She kept calling even after I told her we decided not to go with them. From what I remember seeing, they had jigsaw puzzles and a few other activities they were able to provide to the residents. There were a lot of corners and hallways, being that it was older, but it was clean. I really appreciated that they spent a lot of time with me and told me everything I needed to know. I think bringing your family member here would be fine, you’d at least get your money’s worth.

My husband and I met with [removed] at Ashley Park where she gave us a tour and answered our questions about the facility. She showed us a studio apartment as well as a 1 bedroom apartment. The studio apartment was quite small but probably functional for what we were looking for. It had been an office prior to our tour and had not been cleaned. [removed] offered to have it carpeted if desired. The 1 BR floor-plan was definitely more spacious and clean and attractive. The entire facility seemed very well maintained. [removed] was also negotiable on some of the expenses...we told her about some of the other specials we had heard about and she was willing to meet those specials, as well.

I am happy being in this community. Everything has followed through from what I was told before moving in. I liked the meals and I like how easy it is for me to get my hot meal. The staff here are just fine to me.

I have no complaints about how things went during my tour of this community that I had taken for my husband and I. The staff where on time to our appointment and did a great job with the presentation. I thought it was a beautiful property and very well maintained by the staff. It was just not the right location for us in the end decision but I would recommend it to anyone.

I have no complaints about how things had went for my mother at our tour of this community. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. I thought they had a great selection of activities and amenities for all of the residents. It was just not the right location for us in the end decision but I would recommend it to anyone.

Enjoyed the tour today. Staff is friendly, facility is clean and well kept.

There have been a few things that we have had to bring to managements attention and they are working to resolve them with us. Mom's room is smaller than she would like but the view from her bay window sort of makes up for that she said. The community is very nice, bright, clean and open and the staff is all friendly and willing to help. And mom being the active, social type has already started making friends. The dining room is nice and the food was great the first three weeks she was here but for some reason, there is a difference in it and it's not as good, plus depending on when you come down to eat sometimes it may be cold and the choices are not good. We have got mom signed up with the resident doctor program so she will be seen by her doctor there. And Once she is finished unpacking and getting rid of some stuff I'm sure she will start taking part in the activities and field trips they offer here. So it's one step at a time moving forward.

[Removed] who is the sales rep for this Sunrise Community was very informative and helpful. My Mom needs to move from independent living to assisted living. I was impressed with the low staff turnover and the how organized the administration of this community. The building is older but pretty. Need to visit with my Mom but first impression was positive.

We would highly recommend this community to anyone. My dad loves living here he is enjoying it. We are so pleased with the staff and the care my dad is receiving. The community is clean and very well maintained. The staff is nice and friendly they make you feel welcome. Dad loves the food and he is doing activities and other things. We have no complaints about this place.

This is a pretty good place and I enjoy it around here. It looks nice with sidewalks and the grounds are kept nice. The meals are good and alright if everybody is eating it. We get 3 kinds of dessert, soup and salad, and different meals everyday. I like that they let me keep my dog and there are some cats here too. They are not running around much. I get to take my dog on walks. I picked them because they were is more close to family.

Of all the communities we have toured we liked this one the best, however, there were some things at concerned us we could just not get past. They have a very strict fire code saying that at some point you become not ambulatory you could no longer stay there which would have been a problem for my mom at some point. The prices were more expensive than other communities we looked at and the rooms were smaller in size. But the staff was very nice and friendly and the community was very nice to look at and clean

Things are going very well since my mother in law has moved here. She is really enjoying her new surroundings. She likes doing the activities and meeting new people everyone seems very friendly. The staff has been more than helpful and they are very nice. The food is very good she is enjoying that. Everything is really going well we couldn't be happier.

We had a nice tour of the Lighthouse Pointe. The community is very beautiful and well-kept. The staff was friendly and helpful explaining what their community would provide for my loved one. We ended up choosing another community that was closer to our family so that we could visit more often.

The staff I met during the tour were really nice. This community is beautiful and looks like an old victorian home. The grounds are well taken care of and they seem to have some nice common areas. This community did not seem as active as what we were looking for.

This community looks like a gorgeous old victorian home. The person that took us on tour was nice. This community was quiet when we visited. My loved one was looking for a more active community.

Dad is doing okay here it's not exactly what he wants but for now it is where he needs to be. He has made some friends. He is not liking the food but that could just be him not being in a positive place right now. The staff has been okay. They seem to be professional and in light of the storm coming they already are being proactive and have emergency plans in place which eases my mind a little.

Enjoyed my visit with [Removed], who was very helpful. Apartments are lovely. Seems like a lively community. Bright and cheerful too. Men's group seemed very active and would be important for us. Nice people working there were helpful and seemed to know the community well.

We had toured this community but what we were looking for was a place that was going to accept them one for the memory care side and one just for the assisted living side. Come to find out they had only one opening for one side but not for the other so this community wasn't an option. However, on the tour, I did sit down and visit with the residents and they said that they liked living there the staff was friendly and it was a good place.

My mother is doing well here in this community. I do feel comfortable with her move to this facility. Everything is working out well great. The staff is kind, and friendly. She is pleased with the meals, and all is well for her in this community. This is a community I would recommend, it is working out well for us.