The Blake by QSL Management

very nice grounds and decor

My mother is very happy there. She has memory issues but is still independent with ADLs . At first we had a few issues because the staff did not realize the extent of her dementia. Once we worked through that issue, the care she receives is better. She likes the food and has gained weight. Residents are strongly encouraged to participate in planned activities but not (forced). She enjoys the occasional trips out to nearby restaurants.

Mom loves Nouveau Marc. Everyone is happy and friendly. I would recommend Nouveau Marc to anyone looking for a new home for their parents.

Mom is adjusting and making some friends. I would like to see her more involved with the activities and hopefully she will stop limiting herself as to what she can and cannot do. But I see progress over the five months.

Nice facility, grounds needed some work. Pleasant office staff. Some employees didn’t return greeting on assisted living floor. Terrace level has beautiful natural lighting and outdoor terrace seating. Terrace level for moderate memory care. Spacious layout on the fourth level i.e. Terrace level. Some restrooms have shower benches. Kitchen sinks and mini freezer and fridge in all rooms. Lots of daily activities and witnessed volunteers.

Very comfortable older facility. While to rooms were reasonable the Care level rates were high.

Kind, attentive staff. Clean, well-kept facility. Not as fancy as some newer facilities, but homey and comfortable.

The facility was nice. They have a cat in the memory ward, which she felt like Mom would qualify for, and Mom would probably not care for that.

Very quaint. Beautiful view over lake. Friendly staff. Pet friendly!! Not as modern but clean and workable.

Nice staff and really liked the two bedroom with the amazing balcony but there is no stove in the kitchen, which is a big negative. It's set off the main road, which I like a lot.

Nice rooms. Food good. View fabulous.Prices competitive.

Excellent tour, nice facility with lots of light. We-maintained. We saw very few residents (perhaps because our tour was at 10am) but those we saw spoke well of the facility.

I just moved my father into Washington Commons this weekend and it has been a very good experience so far minus the stress of moving in. The facility is very nice and appears very well maintained. My father's one room apartment looks new to me. The common areas are also very nice and welcoming with a very nice dining room and activity areas on the first, second, and third floor. The facility could use a second elevator as opposed to the one single elevator that is often tied up and full during meal times. Additionally, more signage pointing to the alternate routes and areas would be VERY helpful. I only realized after the second day that there were stairs beside my father's room that led to the outside and interior corridors. I am still unsure where some of the rooms are that are listed on the activity calendar. There is cable provided as part of the rent but it is via a basic cable box/outlet affixed to the wall and a coax cable. I spent 2 hours setting up 2 televisions as there were no instructions other than how to set up the universal remote. I asked for assistance but was told that the cable company would have to be contacted the next day. That would have been pure misery for my television addicted father so I sat down and figured it out myself. Basically, you have hook up the TV via the coax cable, set the TV to channel 3, do a channel search and then point the remote at the box on the WALL as opposed to the TV. The following day, a maintenance worker very kindly helped me to pair the remotes to the TVs so that is no longer necessary. There is no wifi in the apartments unless the resident is directly over the office where the office router is kept. I asked about it and was told that we would have to purchase wifi separately via an Xfinity router and service agreement. That is disappointing when all they need to do is install a few wifi boosters around the building. Meal time is great and the food is relatively good in my opinion. They have 2-3 choices of entrees every meal and although not fancy, the food is good. The beverage choices are limited to water, coffee, tea (unsweet), and lemonade. The servers are amazing, very patient, and extremely helpful. If there is a rude one on staff, we have not encountered her/him. My understanding from my Father is that they also have snack foods in between meals in the common rooms but I have not witnessed that myself yet. He likes it and goes there for coffee in the morning. Moving in was stressful as moving always is but this move could have went easier if I had known there were carts and hand trucks kept in the back to help with moving etc. We found them midway through moving when I asked if they had any wagons or carts that we could use. Additionally, there is no back door so you are forced to lug everything large through the lobby and to the elevator if it will fit into the passenger elevator. If not, you have to lug it up 3 flights of stairs. That could use a lot of improvement but I'm not sure what could be done other than an additional elevator and perhaps hiring professional movers. The staff at Washington Commons are all very nice and very willing to help. I have not encountered a single one that was not pleasant and helpful when help was sought. They all seem to get along well with the residents even when the residents are complaining about something (empty soap dispenser). [Removed] in particular is great and is the primary reason that we chose Washington Commons. He gave us the first of multiple tours that I took with my daughter and then my father. I'm not sure that we would have chosen Washington Commons if not for the first tour that we took with [Removed] in November. My father was supposed to be paired with another resident to orient him to the facility but that has not happened to my knowledge. Because my father has memory problems, I hired 'Right at Home' to provide well care visits at mealtime and activity time. This serves to remind him to go to meals and to participate in the activities. I think that he will adjust to the routine at WC in a week or two and won't need the aides for very long but it a great service to have available.

I toured here when looking for a place for my Step-Mom. It’s definitely an older facility and there are more residents than staff. But, they seem to be keeping the residents very active. They were cooking things in the kitchen when I went for the tour and the smell was permeating the entire building. The lady that showed me around was quite pushy. She kept calling even after I told her we decided not to go with them. From what I remember seeing, they had jigsaw puzzles and a few other activities they were able to provide to the residents. There were a lot of corners and hallways, being that it was older, but it was clean. I really appreciated that they spent a lot of time with me and told me everything I needed to know. I think bringing your family member here would be fine, you’d at least get your money’s worth.

My husband and I met with [removed] at Ashley Park where she gave us a tour and answered our questions about the facility. She showed us a studio apartment as well as a 1 bedroom apartment. The studio apartment was quite small but probably functional for what we were looking for. It had been an office prior to our tour and had not been cleaned. [removed] offered to have it carpeted if desired. The 1 BR floor-plan was definitely more spacious and clean and attractive. The entire facility seemed very well maintained. [removed] was also negotiable on some of the expenses...we told her about some of the other specials we had heard about and she was willing to meet those specials, as well.

I am happy being in this community. Everything has followed through from what I was told before moving in. I liked the meals and I like how easy it is for me to get my hot meal. The staff here are just fine to me.

I have no complaints about how things went during my tour of this community that I had taken for my husband and I. The staff where on time to our appointment and did a great job with the presentation. I thought it was a beautiful property and very well maintained by the staff. It was just not the right location for us in the end decision but I would recommend it to anyone.

I have no complaints about how things had went for my mother at our tour of this community. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. I thought they had a great selection of activities and amenities for all of the residents. It was just not the right location for us in the end decision but I would recommend it to anyone.

Enjoyed the tour today. Staff is friendly, facility is clean and well kept.

There have been a few things that we have had to bring to managements attention and they are working to resolve them with us. Mom's room is smaller than she would like but the view from her bay window sort of makes up for that she said. The community is very nice, bright, clean and open and the staff is all friendly and willing to help. And mom being the active, social type has already started making friends. The dining room is nice and the food was great the first three weeks she was here but for some reason, there is a difference in it and it's not as good, plus depending on when you come down to eat sometimes it may be cold and the choices are not good. We have got mom signed up with the resident doctor program so she will be seen by her doctor there. And Once she is finished unpacking and getting rid of some stuff I'm sure she will start taking part in the activities and field trips they offer here. So it's one step at a time moving forward.