The Blake by QSL Management

I was misled about a couple of things. I feel like I was told what I wanted to hear instead of what is. The staff and the residents are awesome. I don't feel like I'm getting what I'm going to be paying for. I've had a leak in my bathroom since I moved in that still hasn't been fixed. If it was just one instance I would be fine however it is several things that are not what I was told by the salesman that were not true. The food is not the best. There is not enough variety. The menu is similar every week. There's not enough activities. There's so much space here that's not used that could be used for gatherings and other things. I was under the assumption that my room would be cleaned once a week. It's vacuumed and I get clean towels but that's about it. I have an iPhone with unlimited everything but I have no signal in my room. I was led to believe that there was community WiFi but once I go into my place there's nothing. I thought that this was included. Now I have to pay for WiFi just to be able to use my phone. I also spend more money on food because the food here isn't very good. I'm not used to eating frozen foods and lots of rice and instant potatoes. I really like the staff here and the residents. However I don't think I get what I'm paying for.

They tried to make things more friendly for residents, but all they did was make it worse. They want us to make friends,but replaced the furniture where residents could gather and chat with modern uncomfortable I've been here months and in that time experienced a complete turnover of staff with the caring ones replaced. The headstaff leaves early in the day and frequently absent on weekends. Food is mediocre.It would be nice if"corporate "would talk to residents instead of worrying about pictures on the walls and furniture and keeping staff

I like the location. I really don't see anyone when I'm there. The food and social events are not what I thought they were going to be.

It was not what I anticipated. I expected more residents my age or close to it. 71? All I have met are older. Late 70’s, 80’s and 90’s. Seeing the Fire Truck and EMS arrive is almost a daily basis. Very sad and discouraging. ??

We picked this community, because the rooms were slightly larger. Well lit hallways, large gathering place where he could sit and listen to people around him and be watched over by caregiver at facility.

Honestly, some of the staff here is great. Dedicated, helpful, friendly. They brought in the ED from their Midlothian location, and I have seen implemented changes. The grounds are just so boring, the sidewalks are not accessible all the way around, a very loud industrial fan in the courtyard, not much to look at and enjoy outside, which we know is vital for positive minds. Food is very hit or miss and seems like more thought could go into the “culinary gourmet”, sorry but chili cheese hot dogs and tator tots and some bean salad to top it off is not doing it. Activities inside are ok. Call times are getting better, still inconsistent along with communication but hopeful it will continue to progress.

We really like the apartment size, that is really nice. Based on the experience we have had so far, we would recommend the Anthology of Charlottesville to other families who are looking for a place for their loved ones.

Assisted Living seems to be fine here, but look elsewhere for Memory Care. Staff is hardworking and caring, but overworked. Layout is terrible. Very dark & depressing, not enough windows or natural light. The courtyard is good, but can get very hot. The food in Memory Care is not varied enough, or very nutritious IMO.

My loved one is currently a resident at The Fountains at Boca Ciega Bay. The facility is in a good location. The cleanliness is good. The friendliness and quality of care are okay. The meals are also okay. However, the administration is not great.

We picked this community, because it was good on paper and during visits. Close to home, and the Director is wonderful. I would say that it's a pretty community. Sales team and director are great. Food is inadequate and quality is subpar. Aide staff is average; facility is understaffed(like everyone else). [name removed] is in AL and doesn't really want to participate in social activities, although many are available. If they could improve the food and follow through on some items promised, it would make clients much happier

They make my loved one feel at home! She's very happy there! The Blake is very nice and clean! I have some complaints about the food, that have come from a few different residents. I wish they would try to get my mom to be more involved. We had some issues with the nursing staff being on the same page regarding my loved ones plan of care. That has been worked out.

As far as appearances go, Anthology of Tuckahoe looks like a nice facility. But after moving in, we found management to be weak. And communication was poor as well.

Dirty, poor quality food. Never had salmon or steak as promised. Girl in lunchroom cafe was rude and always unpleasant. Housecleaning staff were rude and unkind. Are they that desperate for workers???? However all persons in the upper levels of administration were outstanding and helpful. Also the Physical Therapy staff were great. The guys in Maintenance were also kind and helpful. And the head of the dining room was extremely accommodating. We left after 4 months because we didn't want to be in there the rest of our lives and the prices were going up.

Our experience so far at this facility has been okay. The biggest issue that I have would be that they seem to be unprepared to deal with Parkinson's, especially on the medication side. If you're just looking for Assisted Living or even Independent Living without additional needs, I would probably rate them higher. Another concern is that it's a newer construction building and there are some quality issues with the construction that need to be resolved. The food is very good quality and variety. Communication with the family is very good. They seem to offer a good variety of activities, my loved one just doesn't participate much. Housekeeping seems to be once a week. I would maybe recommend this facility to family and friends for Assisted or Independent Living, it depends on the situation. It probably wouldn't be my first choice.

I toured this facility, it was an older facility. Staff was not reassuring of the quality of care we would be getting for the money. I believe it has a lot to do with that property is in ownership transition. The property is of poor quality. Would not recommend unless money played a big role in the family decision making.

My loved one did not move in. They did not acknowledge when my loved one passed. They were misleading with the price. There was a huge turnover in staff. the residents seemed to be happy. It was clean. They are short staffed, and need new management. They were going through changes with the chef, so the food was not as good. They had a lot of activiites.

Beautiful building. Beautiful apts. Residents are lovely. Nice group of people. Food is ok; could be much better. Wait staff should pay better attention when taking resident meal orders. CNAs - compassion is a requirement of the job. Maintenance dept needs better staffing/capability to respond to HVAC issues. Ask about timing of rent increase and then get commitment in writing.

The facility is first class but they are short staffed so the service is not great. It is also difficult to communicate with the leadership. They are not very responsive to emails and are difficult to reach on the phone.

I rated the staff a 4 for quality, for quantity I'd give it a 2.

Holiday Ashley seems to be a good fit for my sister's need. She appears to be comfortable and that's what's important at this stage of her life.