The Blake by QSL Management

Deepwood Estates raised the monthly rate by 8% for all the residents starting in [date removed]. My understanding was the increase could only be raised legally on their anniversary date. This is huge increase for everyone.

The facility seems nice, but we went through A Place For Mom. They supposedly scheduled our tour but no one knew we were coming. The pricing quoted by A Place For Mom was not correct. Unfortunately they do not work with and government assistance and are not as affordable as we thought.

Overall is a 3. I am trying to be fair. The concern over the poor caregiver is a real problem and probably the most important aspect of having family in assisted living Some things they did really well, others not as well which really took away from the total experience. 2. Cleanliness-5 The place looks new and is well maintained in the common areas. The cleaning staff is very good but stretched too thin on the individual rooms which are done roughly once a week. 3. Friendliness-4 Most staff and admin are very friendly unless there is a question or a problem and then no one wants to talk to you or accept responsibility. 4. Quality of Care-3 This is the area where we had trouble. The majority of caregivers were very good. We had issue with only one who was rude (told my Dad that CNA stood for "cleaning [removed]" which Dad found offensive) and always in a hurry. Mom slide or fell out of her recliner once and her wheelchair once-both with the same caregiver. Mom was not seriously hurt but this was unnecessary and unaddressed by the administration. We checked on our parents daily and were able to keep tabs. 5. Admin staff-4 The sales representative was outstanding. The process to be admitted was clear and straightforward. The finance director was good. The head nurse was caring and knowledgeable but unable or unwilling to address personnel issues. They had a new executive director who never introduced himself and rarely left his office. 6. Food-4 The food and dining area were excellent. Low staff turnover. Plenty of food and variety. 7. Activities-4 there were a-lot of activities which most folks really enjoyed. Overall the place has a happy vibe. The courtyard was really lovely and a great place to sit. 8. Value for the money-4 The Blake is fairly expensive however it is a safe facility, clean and has decent food & staff. The issue with a poor caregiver and the lack of addressing the caregiver & two falls really took away from the experience for us. It also took away from two other caregivers who were extremely good. As a separate point-you really had to check that you were getting services-like weekly laundry, showers and change of clothes.

Overall experience - transportation to appointments has consistently been messed up. What they could improve on would be just transportation for his appointments to stop getting messed up. Overall happy about his social life there

Excellent outings and indoor activities. Dining area very nice. Improvements ~ Management needs lots of improvement. Extremely disorganized. When items were sent by family to residents, certain ones were not deliverable and were not returned to family. Staff kept them. Added up to quite a bit of money. Would not recommend to others.

Deepwood Estate is not a luxury place but comfortable with all needs met for independent living. Food menus needs improvement. Over kill on salt in food. Repetitive menus. Need more room for parking. All staff and severs are always kind and helpful in any situation. I am enjoying.

Many of the aides are not friendly or proactive, forcing my mom to wait and ask for help repeatedly. The activities are wonderful but they now divide IL and AL activities, which makes Mom feel less than and causes divide in the community. The facility is very nice and makes Mom feel special but repairs are slow. Her room is very small. That, combined with the low level of care makes the price tag hard to swallow. Overall, this was a good move for her in addressing her loneliness and need for occasional care (which takes a lot of burden off me) but there is definite room for improvement.

Nursing staff needs to be better. Food and food service staff were ok but needs to be more diverse with more choices

[name removed] had problems with other Patients because she was black. During dinner they would ask her to move 92 y/o . I had to address this issue several times with the administration. Rooms are nice, cafeteria staff are friendly and so we're the nursing team helpful.

They need to clean rooms once a week. Does not always happen.

I have been living here now for almost a year and the smell is the worst I’ve ever endured. I walk out of my apartment and it hits you like a ton of bricks. I have complained and complained but nothing is being done about it. I guess if you don’t live here then you don’t really care

Hopefully it will continue to improve for us. I fully believe it's only better because I'm there often and making sure changes are happening for my loved one. I'm not sure if this is true for those that have no consistent advocate. With dementia patients, change can cause major setbacks. If not for that I would have moved him. At this point I'm not considering a move. Unfortunately, I think the attitude of most memory care is the patient is unaware so it doesn't matter unless a family member makes waves.

The quality has declined under the new management, they could really improve on everything at Nouveau Marc community.

Room spacious and comfortable but light housekeeping not very thorough. Food service slow and sporadic, food quality not always good. Bus is not in service and there have been no outside activities since mom moved in on Jan. Uber is called for Dr appts, but we are currently still picking her up ourselves. Tenants are friendly and mom is enjoying the company as well as activities that are taking place. Facilities are currently being refreshed and mom's unit was fully renovated before moving in. Cost is very good compared to others. Mom is not in need of assistance but while staff is on the premises they are very attentive. At 7 every night all staff leaves and everyone is on their own.

It was good. She no longer lives at the Fairmont. It was ok. Had a problem with cockroaches. Washer and dryers don't work that well. Before she moved she hardly got her room cleaned. She never ate at the dining room because food wasn't good per her. Window in her room leaked. People who work there are nice and they do a lot of activities for the seniors.

Not present at front desk a good percentage of the time to ask questions or not informed about new ownership of property; and not informative of any new changes taking place at facility.

The common areas are not kept clean. The bathrooms are constantly out of order and no one checks on a timely basis to replenish paper products. I am a very easy person to get along with but when it seems the staff isn't concerned it is very difficult. Overall experience has not been good.

It's a good place for my aunt but they lied when they told me that they had a generator for the complex. My aunt was with out electricity for 2 days. She enjoys the community and she likes the food that is provided.

Staff was nice, but the 3 months she was there, there was a continual admin staff turnover. The food was NOT good. She lost weight while there and we had to bring her food. She understood about restrictive diets; however, there were NO options to season food for those who could do so. Food was served frozen in center also. A facility renovation was begun...carpets ripped up, paint, etc. But then abruptly stopped...found out the reno crew didn't have a permit! Floors were left bare...unsure for how long since she only stayed for her 3 month contract. Facility was still mid-reno when she left. 1 elevator in the entire facility. It went down for almost 48 hours. Folks on walkers and other mobility issues couldnt leave their floor. Those on the upper floors were served food in their rooms. Upon arrival, the a.c.in her room didnt work, nor did her room key. Took almost a week to get these fixed.

Rent is going up and no one can tell us how much; three managers in a year; no tv for 2 months; no cleaning for 2 months. I cannot recommend River's Edge until they get a consistent management team in there.