The Blake by QSL Management

Our tour at River's Edge was awful. The smell hit you as soon as you walked in the door, just a vile, moldy, urine smell. The staff was not cordial at all. They were late and didn't have their paperwork together. They took me to see a nasty, roach-infested room that was already occupied by a resident. It was just awful.

I had a terrible experience here, and would not recommend to anybody. The value for cost is extremely high for the services provided, and the meals are terrible. I stayed for a year to see how it would work out and during that time was the COVID pandemic and they never kept us in the loop with what was going on. The lady in charge talks bad about the residents, she plays favorites and involves herself in drama. There is a big gossip pool. It is more like a nursing home environment and not independent living.

Food is not good. Cannot keep a cool if you want to call the that. Have seen the same spot/trash on the carpet in hallways for several weeks. Room cleaning is hit or miss.

I moved my mom into the blake over a year ago, and as other's have stated, at first the staff and management were wonderful. Then the corporate office came in and fired the director. After that many individuals left, the level of care my mom gets is good, but current management has no process for anything. If something is missing, or you want to report something, there is no process currently in place. You tell the receptionist, and she says that she will let someone know. I had purchased a phone for my mom, and it was working, then after several months it stopped working. I asked to have it fixed, and after a month or two, her phone disappeared. It's been about 6 months now, still no phone and no explanation. Now with this virus, I can't call her, when I try to set up a time to see her, I get no response. The management people that Corporate hired to backfill the people that were either fired, or left, don't even try to help, they ignore the residents family and don't care. Sad!

On [date removed] I signed papers to rent an apartment for my mother at Washington Commons with the move in date to be [date removed]. On [date removed] I found my mother on the floor of her house where she had fallen and hit her head on the corner of her dresser. I called 911 and she was taken to University Hospital. She stayed at the hospital 5 days and on [date removed] was transferred to Walton Rehab. At this time I was still planning to move my mother to Washington Commons. I got the keys and moved a bed frame with rails into the unit. The doctors at Walton Rehab say my mothers condition is serious. My mother needs 24 hour care. Washington Commons was no longer an acceptable place for her to go. On [date removed] the case manager at Walton Rehab called Washington Commons and explained the situation--stating she would send whatever paperwork was needed to break the lease especially since my mother never moved in. Washington Commons stated there was nothing they could do and to make sure I paid the other two months rent that is due. No associate at Washington Commons has ever met my mother--she was not issued an emergency call pendant, the toilet bowl tank lid was never repaired, no meals ever eaten, and the move in checklist not completed. This company does not even want to work with you after they get your money. They say good friends make good neighbors, I say where are the good friends?? because Washington Commons is not one of them.

Unsafe place to live. Food is not edible, lukewarm, most of time is not what listed on menu. Facility has no management nor direction and need managers. Residents money, jewelry and clothing is frequently stolen from apartments. Management plans to replace all locks with same type currently in use. Current locks are easily tripped via a credit card. Clothes dryers on 2 of 3 floors are malfunctioning. Takes 2-3 hours to dry light weight clothing. Per management, “the issue is very expensive and is in the walls.” The dryers need to be replaced. ART to meals no consideration used in presentation. Example white fish with no paprika or other color, mashed potatoes, and cauliflower. Majority of foods are lukewarm or cold OR you be served a grilled cheese sandwich with solid cheese on white bread that has not browned. Dietary servers as well as management who often fill in have long hair no hair net. The chef only wear a chef hat when he has waffle station.

Horrible food, no assistance at all. This is not a place to put your mother or father

Extremely unorganized – no one can answer important questions. Staff will state they will get information regarding the care of a resident, but they do not call back/provide answers. This facility also misrepresented the VA aid and assist funding, making it sound like it was a “given,” and would reduce the monthly bill by half. However, those funds are NOT guaranteed and are difficult to secure. Sadly, we found that out too late. There seems to be an overall lack of staff being able to answer questions and depending who you speak to you will get different (if any) information. My father has had to wait in line for a half hour to deceive medication and has waited for his meals. The longest wait was one hour. I would not recommend this facility. There are many out there that are much better organized, less expensive, and offers better care to its residents.

Management rented me an apartment knowing that it had no hot running water. I didn't find this out until I had moved in. I patiently waited but after two months, I still had now hot water. I moved out and requested a refund of my money. To date, six months later, I have heard lie after lie and I still do not have my refund. I contacted the region manager as well as the CEO and have found no-one that cares about what happened to me at Nouveau Marc in Kenner, La. I observed several other negative issues while I was a resident there. Please contact me before you or one of your loved ones consider residing there. I will be contacting the BBB an taking what ever other actions that I can take.

Since the move to the community the general manager has been very rude to me. The staff are not attentive and do not communicate well with me or my loved one. The meals are not good they don't have any taste to them. The person that had me sign my contract with Whealdon Estates was very dishonest and now things have changed drastically putting me in a bad financial situation.

2br for 2 people - $4400 - $6500 / mo includes utilities and food, panic button in bath / bedroom - independent living - no nurse on site, kitchenette (no stove,) community laundry and community kitchen.