The Blake by QSL Management

Very nice facility. Clean, well kept. Lots of amenities. Family involvement in memory care is phenomenal. Hands on staff, overall, is very dedicated and hardworking and loving. Chronically understaffed (like everywhere) but it's getting better. Upper management isn't great so they lose a lot of good staff.

We have overall been very satisfied with the care at Oakleaf. The issues we have had have been addressed and solved. The majority of the complaints from my mother in law have been about the food. The staff is very friendly and attentive and have been great about getting my mother in law involved with activities. I would, and have, recommend Oakleaf to friends.

If my dad would not have been in memory care I'm sure the activities would have been great. I wish I could move in there! Also the staff went above and beyond to help us transition from the hospital to facility. They personally came to the hospital to explain to the nurses what they needed on the paperwork. They also helped me find a patient advocate and care givers to eventually bring my dad home.

Most of the staff is friendly and caring. The mood is mostly upbeat. The facility is quite nice. They offer weekly entertainment. The price per points system is more fair.

Overall, it's a great place. The staff and the other residents are very friendly. It was just a little too structured for me. I needed a little bit more freedom, so that's why I decided to just get my own apartment.

My husband and I both still wish he was able to be here! Staff at Sunrise of Johns Creek are friendly; kind; helpful.

I would say that the residents and staff are friendly for the most part. If you live there you should definitely partake in as many activities as possible. They will help you stay active and healthy. As far as good goes - they could possibly have some better variety, make sure it comes out hot, fresher ingredients including meats, etc., have bacon more than once a week, and this is harsh, but get a new chef maybe? Or, give the chef the ingredients he/she needs to make the food taste better.

It has a good reputation currently, although now there is new ownership and management taking over and everyone's on edge. We shall see.

I would recommend the facility. We picked it because of a comparison of cost, services, and location. It worked out well. The biggest issue was with the staffing. There was a high turnover rate during this period, apparently due to internal problems, conflicts, etc, and many issues fell between the cracks. Dropped balls were common. All of the staff that we dealt with were great. It was the behind the scenes issues that were problematic.

It is modern and feels much like a hotel walking in and not an "old folks place". It is very clean and well organized. [name removed], our Sales person, was very passionate and engaged with us from the beginning. Her follow up was by far the best! People smile and I spent enough time there to watch the care attendants with people - they were kind and caring and respectful. The food is in transition, I believe and definitely needs some work. It is the main complaint my parents have

The staff was very caring to my husband & me also. I think they could use a new common room & activities. I loved the staff & they were very caring with my husband & myself. Allowed me to be with my husband anytime of day or night! They were very good about calling if there was a problem. 911 included.

My father-in-law went to the "Blake" from a "rehabilitation center" that was awful. He had decompensated considerably. He refused to go to meals or participate in any activities. I was disappointed that they "couldn't " make him go out of his room. When I was there I "made" him go out. He didn't last long there through no fault of anyone at the "Blake". I believe if we could have moved him there sooner it would have been better.

Had some issues getting the payment of the rent organized. They're a little behind in the electronic payment process They need a little more help. They're keeping up as best they can with the number of employees they have that show up to work For what they provide, they do a great job. The staff is very interactive with the residents. It's great that they know them by name on sight. Sometimes it's hit or miss. The process of getting food to the rooms of the residents needs to be redone. Again they need more help. There's always something for the residents to do. [name removed] was very helpful throughout the process of getting our dad into the facility. She provided updates along the way up until he was moved in. [name removed] the facility manager is amazing! She's been very helpful and patient with all of us. She's kept us up to date on the changes and challenges they've endured. She made it a point to provide her direct number to allow us to reach out to her.

What our family likes the most about THE Holidays Regency House is the friendliness of the staff members, especially [name removed]. Based on the experience we have had so far, we would recommend this community to others.

This is a lovely community. The only issue was my loved one needed a lot of care, which I wasn’t aware of until we got here. As a result I had to relocate him to a 24-hour care facility. This is a great place for seniors that can still live independently.

Environment is peaceful and friendly and all requests made are generally responded to immediately. I would recommend to others.

My loved one is currently a resident at Holiday Regency House and overall it's been a good experience at this facility. The friendliness is great. My loved one loves the food! The staff, quality of care and value for cost are good. I would recommend this facility to others.

My sibling is currently a resident at Laurel Glen at Carrollton Assisted Living and everything has been very good. The move in process went very well. The facility is very nice and warm. Everything is clean and orderly. The staff are all very friendly, helpful and knowledgeable. The meals appear to be very good quality. I would definitely recommend Laurel Glen at Carrollton Assisted Living to others.

We lucked out - dad really likes it there.All of the factors I listed here and the biggest one - dad liked everything. And it was within our budget. We actually were really interested in another place in Charlottesville, and would have gone there, BUT they only had one space open...and they rented that in the 2 hours from when I took a tour and I called to say "we like it, and we'll take it." They had rented it to someone else. Can't remember the name of it at the moment, but it was a blessing in disguise, because while I liked it, dad didn't like it as much as I did. So I was kind of driving on that one (mainly because it was good quality and a bit cheaper than the Blake), but when we decided on the Blake it was a little more expensive (but well within our budget), and he liked it better. So I'm very glad that first place filled up and couldn't take him.

Luck to find sunrise to take care of my elderly parent. Since coming to sunrise my parent is eating better (balanced diets) , socializing more, exercising and I have piece of mind he is being well cared for and in such a friendly place. Great team and leadership team.