The Blake by QSL Management

Seemed very nice but the biggest factor was the cost of the place.

It seemed to be a good community! Smokey springs would probably have been my second choice for my loved one.

It was a great tour, nice new facility, and a large operating company. The director of nursing did not follow up on my questions, which was a big red flag.

The facility itself is clean. The food is good. Nice atmosphere. They do offer transportation, but it's limited and we were not told that. My loved one is a veteran and his appointments are at the VA. The facility says that is too far, so we have to make other arrangements for him to get to all of his VA appointments. One thing they really need to improve on is their knowledge of VA benefits and how they work. We asked them about it specifically, this being our first experience with using the Aid and Attendance benefits, and trusted their guidance on it. They basically told us that it's easier to utilize the benefits when a resident is in the facility versus trying to organize it prior to moving in. So they seemed to rush the process with the promise that the benefits would kick in and cover the monthly cost. They assured us that they accepted the full Aid and Attendance benefits and that his set amount for that and his social security would all be applied to his monthly rent. They presented the amounts as whole amounts and never ever mentioned anything about it being a supplement. We didn't know that the Aid and Attendance benefit is a supplement and not a set dollar amount guarantee. Even our VA rep told us she was surprised that it was handled this way and presented the way it was to us. We were absolutely misinformed and she agreed. So, either the facility didn't know the facts or they deceived us to get us in there. If they didn't know, they definitely need to get educated on Aid and Attendance before making promises to people and presenting them with amounts that are absolutely inaccurate. If they did know and deceived us, that's a whole other issue. Either way it wasn't handled correctly and now we're stuck and scrambling to find a way to cover huge costs that we didn't expect and can't easily cover. This is unacceptable and I don't want others to go through what we're going through right now. I would never recommend this facility.

It's a good option. The place is a little bit dated and could use some work. But all in all, it's a good place and meets basic needs.

I toured this facility and really liked it. It was very nice and clean, staff was friendly, and the lady that we worked with was very nice. Based off of our tour, I would recommend them!

This was actually my second pick. The satff and residents seemed to be happy. It was a nice facility. It was smaller and did not offer gradual care. They did not offer a variety of activities for my loved one.

Holiday Deepwood Estates is great, the community as a whole is very nice. The meals and kitchen is great, our loved ones room is nice but occasionally house keeping could come more often. The biggest take back we face is just the price and the care

Friendliness of the staff is 5 stars especially the concierge staff. The policies regarding covid were not clear to start with but are getting better now. As reported by the residents the meals are quite good. Not to sure about the activities since our residents does not participate in them.

We looked at a few other places and decided on Anthology of Charlottesville because of the overall appearance of the place. It is a brand new building and it looks more like a nice resort or hotel rather than a senior living facility. I would recommend Anthology to others.

The staff is very nice and do their best to be attentive. It's a pretty decent place. The meals I've had were tasty. My mom seems to enjoy it but has complained about a few things, some of which no one has any control over, mostly other occupants.

The meals and dining is where we are struggling, we were told in the beginning we would have chef inspired meals however with covid, staffing shortages, supply chain shortages, inflation etc. they are not able to provide the meals we were promised. They do have really great activities for the residents to participate in, they have a great activities calendar. Holiday Ashley Park is in an ideal location and we would recommend to other families.

Magnolia Brook on Siegen was a very nice facility, but they didn't have any availability. Also, I really thought the price was kind of high for what they offered - it was the highest of all the places we looked at.

I toured Holiday Lighthouse Pointe and it was nice. We ultimately decided against it because we didn't think our loved one was ready for fully independent living. We were right, as her level of care & needs declined shortly thereafter.

Our family had an in person tour and the tour experience was really good, all the staff were super friendly

We initially went with Sunrise because we felt the physical structure was the nicest, it is relatively new and modern, and it is beautifully decorated. The sales director was very knowledgeable and seemed very interested and willing to do whatever it took to make her experience excellent. Her apartment is beautiful, I think she has the biggest unit in the facility. Her biggest complaint is the food, she feels a lot of it is not homeade or fresh so they could improve on the quality of the meals.

I believe this has been a good experience so far. There are some questions I have yet to still ask management about. The staff can be quick to deal with questions or concerns brought up to the family. I believe there is still room for improvement. The meals are included if the resident goes to the dining room. If the resident is not able to make it to the dining room the community charges a delivery fee to deliver the meals to the residents rooms. The staff will remind the residents that it is meal time and to make it to the dining room to eat.

This has been just what we needed and our loved one needed. It has really been a blessing. The community will listen and they address any concerns the family has. They are very good at answering any questions the family has as well. The day program features some activities for the residents. They even have a hair salon for my loved one to utilize. The check in and out process is great.

We chose Deepwood Estates because of the location, my sister is close by and can visit often. They also had a 3rd party company for the assistance part of care. It is independent living but you are able to add on additional care if needed. It felt like it was a great balance and it was scalable. The apartments were a good size for what he needed and he was able to be on the first floor close to the dining area. I would recommend them to others looking, the staff were great to work with.

Our family had an in person tour and it was a really good tour experience