The Blake by QSL Management

The first impression was the on site managers were a little over the top, facility felt and smelled like a nursing home. The average resident age is 86, a bit older than I want. The food was average and service was somewhat slow. It seemed the staff was small for the number of people they had to serve for lunch. The assisted living and independent residents are housed in the same building. The facility has only one elevator for ~200 residents in 128 units. Main benefit is the ability of unlimited stays in any of their 300 facilities nationwide for up to 7 days for free with room and board provided.

The friendliness of the staff is lacking. Nobody is going out of their way to be friendly, it seems to be just a job. The rooms aren't as big as the last place we were, for close to the same place. There are a lot of rooms that are very confusing. There are a lot of little rooms. The food is horrible here. They are not very good at getting to the residents in a timely manor. It almost seems like they are too short staffed to provide the best care in my opinion. Getting the information about when certain things take place was difficult. I will say we were spoiled at our last community and had Sunrise been our first experience we might not have been as disappointed.

Value was terrible. I had a one room bedroom and front room combined at the bottom of the scale, there was a good view of the bay, but there wasn't $2000/month value of being there. I got most of my care through the VA. There are no care services available at the fountains, and you only get two meals a day. There were a lot of activities available, but I'm in my 70's and you have persons there in their 80's and 90's so there wasn't a lot of interaction.

I would steer clear of Regency Park. My friend used to live here and there was mold in every room in her apartment - black mold running down the wall.

Did not care for the one bedroom floor plans with the main bathroom in the living area vs the bedroom. Rooms smelled moldy.

My mother began on the assisted living side and she was a bit disappointed with the few activities however, the rooms were a nice size and staff were nice. She was in the assisted living side for 1 1/2 years. Once her memory failed, we moved her to the memory care unit. At this time, she was able to dress herself, feed herself, bath herself and she walked with a walker. I hired outside individuals to be with her every day to keep her company until COVID-19 hit and no one was allowed in the facility. Within 2 months, my mother could not talk on the phone and I asked if she was being drugged. I later found a bill where they ordered her schizophrenia medicine without my approval. She was diagnosed with extreme dehydration. She was confined to a wheelchair and the staff was feeding her as she was unable to. They requested that I call in Hospice. I called an ambulance instead. She was in ICU for 5 days and the hospital for a total of 2 weeks when she recovered. Needless to say, I transferred her to another facility and she is doing well there. Stay away from the memory care! Remember, if you are only needing independent or assisted living right now, you may need memory care later- find another facility that provides both. Don't take a chance.

Nice building, but they need to get their act together, on many levels.

Looks beautiful and new, but looks are deceiving. The care is awful. The staff is always changing, and you never see management or the director to even express concerns. Not good.

As a former resident (moved [Removed]), I do not recommend Regency House, a Holiday Retirement community. While the residents at Regency House are talented and compassionate retirees and 95% of the hourly staff genuinely care about and serve the residents despite not being supported by their employer (Most are part-time with a close to minimum wage incomes, no benefits and no paid time-off.), I found Regency House to be of very poor value and not customer oriented. The corporate parent, Holiday Retirement, seemed to be far more interested in making substantial profits than caring for its residents and employees. I was promised many things prior to moving in. I received very few of them. Some differences between what I was promised and what I received from 12/15 to 7/17 was as follows: 1) I was promised two couples who would live on site and respond 24 / 7 to any pull-cord emergency. This policy changed, and I was given a "help me, I can't get up" pendant to cover my safety from 7:00 P.M. to 7:00 A.M. 2) I was promised meals prepared by two "four star" chefs. What I received was school cafeteria plus quality grade food where food options were strictly limited by a tight budget. I can count on one hand the number of times I ate white meat chicken during my entire stay. Frequently, food choices were not available. 3) At around $3,000 / month, I assumed I would get a well-maintained, secure, comfortable and safe apartment. What I received was a poorly maintained building that negatively impacted my health. Regency House did not have a maintenance person for at least eight weeks in the Winter and Spring of 2017. HVAC systems were not maintained, and air filters were not cleaned monthly per manufacturers specifications. (See examples of mold testing that showed extensive mold growth on the AC filter and in the apartment.) There were holes in residents’ closet and bathroom ceilings that remained un-repaired for at least a year. A gutter fell from the third floor and remained on resident's patios for over three weeks. 4) I was promised free transportation to doctor appointments and errands. What I received about 40% of the time were announcements at meals that the bus would not be operational that day due to driver illness or vehicle breakdowns. And despite these (and other) cuts in service and broken promises, my rent was raised $150 / month after one year. If you are looking for senior independent living, look elsewhere. At Regency House, I found myself very frustrated at paying way too much for far too little.

My parent has lived at Washington Commons for almost a year and one of the reasons we chose this facility was the management - [Removed] in particular. Since they left, we have seen the staff change multiple times, the food is less than desirable and the morale of the residents has declined tremendously. The activities are not exactly as described, even non-existent, and they don't really seem to care about what the residents have to say. We are now looking at a different facility and apparently so are lots more - I hear there are over 20 empty apartments. The only good things I have seen, and I'm there often, are the wonderful ladies who serve meals and clean the apartments for these deserving older residents. You definitely don't get what you pay for here. Do not recommend unless changes are made.

Before you get carried away by the lobby, check out the apartments themselves. Note that they do not have central air/heat. Instead, they are cooled and heated by cheap motel-type wall units whereby the temperature is adjusted not by a thermostat but by buttons merely indicating cooler or warmer. The building itself has central air/heat, but not the individual apartments, making it impossible to set the temperature at a comfortable level without jumping up all the time to readjust the buttons (even in the middle of the night). That fact alone removed The Fountains at Boca Ciega Bay from my list.

When we first found smokey springs I thought it was the best place on earth for my mother. After the lease was signed and they had our money things changed. Lots and lots of promises but few were kept. Several attempts to communicate but we were ignored. We are stuck to a 90 day commitment with a $4500 community fee to pay on top of the rent. I can't recommend this place for your loved ones. My mother moved in today and wasn't greeted or informed about meal times or anything. When I called they were overjoyed to hear that she moved in and promised to greet her and notify her of the meal menu and times. It is now almost 9pm and she hasn't seen anyone yet. I am less than impressed at this time. I remain hopeful that things will change. If they do I will re-write a review.

I have lived at Whealdon Estates for five months. I love the managers, but the food is awful! If the food was better, I'd have no gripes about Whealdon Estates at all. Had I known what the food was like before moving here, I'd have chosen some other place. So much food is wasted because it is unpalatable. They have nothing for the diabetic (which I am). I furnish 95% of my food and yet I still have to pay what everyone else pays Whealdon Estates.

I would give an overall zero on every category. Glencrest was not a good fit for our parent and we have removed our loved one from there. They could improve on having better care for the residents, once they changed management they were not honest and not trustworthy people.

I overheard our manager telling a resident - the resident struggles to get by with a walker - that if she can't pick up her dog's waste, she and her dog shouldn't be here. Most of my neighbors use something to help them, wheelchair, walker, something. None of them look like they could pick up anything off the ground without falling. River's Edge don't tell you this stuff in the tour or in the advertising. Overall, it seems a very unsympathetic attitude especially for a place that's supposed to be for elderly people.

Small, dirty, and no one seemed independent. The rental agent came in late. So many residents in wheelchairs. Outside of the building had broken cement path, messy windows, and mold. Very few trees or flowers. My Father and I walked around and saw no outdoor activities, nor indoor activities. A male resident showed us his studio, and it held a chair and a television. When the rental agent came in late, we left.

I would give them a -1. I am not happy with them. They charged us for 5 days for room and assistance and she had not been admitted. After admission she died 3 days later and they through automated debits charged us for 1 month 2 days after she died. It took 3 weeks and multiple calls to get money back. [community removed] and Barclay are owned by same corporation. Both sell hard and under deliver.

Moved my family member out of the Oaks. Poor administration, some staff not respectful to or of residents. Family has to be vigilant. Services promised were not delivered without constant over seeing by family.

The food is really bad - and they force you to pay it meals whether you eat it or not. Funny how when people are forced to pay - like it or not - they have no incentive to make it good. Good luck with a repair request, you may as well figure out a way to fix it yourself. I had a faulty electrical outlet for the last four months. False fire alarms go off a lot and no one tells us anything about why, what's broken, what's done to get it fixed. There are a lot of fed up tenants looking elsewhere - if River's Edge don't fix some of this stuff, they're looking at a mass exit. Don't move here.

Not a good experience. The regional VP of operations got involved to refund my money. Don't push people to pay deposits and rent until all the financials have been worked out. Then, give refunds if the financials don't work out, especially if it's only been a few days and nobody moved in.