The Blake by QSL Management

Keep in mind this is based on our experience at Silver Creek during Covid times. I would not recommend the memory section at all. These are certainly the easiest people to treat unkindly, because they don't remember a lot and it's hard to believe what they're saying. My loved one started out in the assisted living section, and they set up everything in her room for her, and she would talk to me about the pictures she loved so much. Then she was moved to the memory care section, where they never bothered to put up her pictures. Nothing was on the wall where it belonged, which I did not know until I went in there after she had died. It was horrendous. The people I talked to in general were friendly, but not so much the staff on her floor in the memory ward. I did not have a good time trying to call and talk to her there. I just think they do a poor job in the memory ward. I never really got to go in to see her, so I'm not sure about the care she was receiving. She fell numerous times. The only visits allowed were once every 1-2 weeks for about half an hour in a room near the door. So I didn't get so anybody interact with her, or things of that sort.

Not acceptable dirty room and found a roach in room. Very nice staff though.

I would encourage others who are looking into Cottage Landing to visually see the actual apartment that they will be renting and that they go over it with someone in management to point out the things that are not acceptable and have it in writing. The things that are given to them information wise prior to moving in need to be discussed and carried out. We were told we had a choice between laminate flooring and carpet, we went with laminate and it is a cheap vinyl rug. There were quite a few discrepancies. We pay for 3 meals per day, we have a weekly menu on a 5-6 week rotation. We average being able to eat 2 meals a week off that schedule. They were not prepared for us. It has not been a very positive experience

Not recommended.

Basically everything is fine except for the meals here. The food sucks!

Please be very cautious about this facility. They do not adhere to the legal terms of their lease agreements. Additionally, maintenance leaves a great deal to be desired. Just ask residents of the west building how many months there were open buckets to catch rain water from a leaking roof on the 3rd floor.

Mom was there for a while. Place was nice, activities were good, staff was ok, constantly changing though. The food, the care, the management.....they just can quite seem to get it together.

No fit, the rooms were too small, there is no possibility for a trial stay without fees and there was an unmistakable odor of urine throughout the facility.

We stopped here briefly last time mom visited. She went inside and said the lobby was small, depressing, and didn't smell so good. There were several people in wheel chairs and no one from the House greeted her. She decided she did not want a tour.

My parents lived there for almost a year. The food was not good. The menu did not really cater to the older residents. Many, many complaints about the food. They had 3 different chefs in a 9 month period. Each one got progressively worse. Food is extremely important to older people. One of the really few pleasures left. Laurel Grove needs to put a real priority on creating a menu that gives more normal choices, does not cook the meat and food to death, serve the food hot, and get people who really know how to cook and take pride in cooking.

Smoky Springs was "nice" but over priced for the "bedroom" w/kitchen sink w/a few cabinets. Small room for clothes but the bathroom was nice & roomy. I do expect to be charge for the services they offered but $2400. is a bit much for me. I really do not want to go over $2100. And I was to expect an increase "maybe annually" I need a locked in rate for life as my income is not going to increase over the year "&" being federal income with [Removed] in the White House -- who knows what will happen when it comes to my income. The VA has already wanting to take away one of my oldest brother's income of which he fought for. Thank "U" [Removed]

This is an attractive facility, but my experience with Harbor Chase was marginal. The food was not very good, and they frequently did not have items that were supposed to be on the menu. Resident activities (unimaginative to begin with) were frequently canceled or changed at the last minute. I often had to clean my mother's apartment because housekeeping was inadequate. Maintenance was poor; my mother went for days without air conditioning on several occasions. The rent was raised substantially just a few months after moving in. My mother complained that at times they failed to order her medication in a timely manner, and she went for days without one or more of her medications. I had considerable difficulty with accounting failing to credit payments that had been made. There were some good staff members, and some positive experiences, but overall, I think this is a substandard and over-priced facility by community standards. My mother eventually moved out when issues were not addressed and services continued to deteriorate.

I lived in this community. Although breakfasts and lunches were good meals generally, dinners were very disappointing. Limited choices would be available. Meat at breakfast and white meat chicken was rarely served. I felt management was in general less than honorable. They made promises prior to the agreement being signed that became null and void as soon as the ink was dry. Frequently, they would tell me they would do something on a day to day basis only for it to never happen. The best part of the Regency House was the residents and the hourly staff. The residents were intelligent, accomplished former professionals. Depending on their current abilities, they played an active role in the community. The hourly staff (many of whom had been there for years) genuinely cared about the residents and worked with different abilities as best as possible. Given everything, I felt the Regency was very overpriced.

I got the pleasure of taking our tour with the manager who seemed busy most of the time. We got to see the clean community and during my tour I noticed that the apartments were extremely small. Overall it seemed like a good place but the community did not fit my need and wants.

My response to this community tour was mixed. I was disappointed in the memory care unit of the facility. The residents were wandering around with no supervision. The area felt very crowded with a lot of people. The apparent staff-to-resident ratio was not satisfying to me. It is a nice looking community. The staff was nice and friendly. It just wasn't a community I would had felt comfortable placing my mother in.

I am in the process of moving into this facility. However, I find that the management is very poor. At present, the two sets of managers do not communicate with each other nor do they communicate with residents very well. Listening to other residents it seems like it is hard to get things done, especially minor repairs to the apartments. I have witnessed this first hand. Complaints tend to be ignored or brushed aside for a later date. Promises are not generally very well kept. Everyone, both staff and residents are very friendly here and tend to get along real well. The buildings and grounds are very well kept. There are a lot of activities here. They really keep you busy. The bus always seem to be taking residents to one place or another. You don't need a vehicle here. I find the food and dining facility very good. This could be a really great place but at the present time some improvements are needed.

People that worked there and the management was nice. Place is definitely not worth the money in my opinion. No security deposit didn't like that there wasn't a security deposit and that they got to keep the money. Would not recommend this nor will I recommend this facility to my patients. Customer service was quite rude on my experience and did not know where the facility even was. Dad complained about the food, stated his eggs were commonly cold. The facility itself was nice though and the backyard is well maintained.

This is structurally a nice building but the decor in hallways and rooms needs updating. (Dark colors, heavy furniture make the small rooms feel closed in. My mom is looking for a place where she can choose to cook some meals. These apts do not include any cooktops, with the idea that 3 meals a day are provided, so why cook? Most elderly people don't eat three meals a day, so wonder if the cost of paying for all three is worth it. We liked that the managers live on site and know the residents.

I cannot recommend this place at all. I had nothing but bad experiences with the staff. The aide staff just give off the feeling that it is just a job and they don't care about the residents. And the head nurse is very unpleasant to deal with.

My mother has been a resident at this facility for a couple of months. The facility is well kept but my experience with the staff is less than adequate. Complaints are brushed off. The food is subpar at best. The wife and I randomly ask residents what they think of the food and we get a large majority saying that it is aweful. We were working with the assistant managers before they left in trying to resolve some of the issues with bad food, lack of choice and the lack of care about it. But they left and any complaints now are shrugged off by the current management. And don't try and talk to the regional manager, he is not trustworthy in my opinion. My mother was treated rudely by the regional food manager and was called a liar. The activities are good and my mother enjoys them. Overall this facility is poorly run compared to other holiday facilities we have been associated with. I would figure in some additional food in your budget if you decide on this facility.