The Blake by QSL Management

Nice rooms, helpful staff, but facility overall could use an update and residents did not seem very engaged.

Very nice staff and tour. My main concern is the ramps leading to the rooms that my legally blind MIL would have to negotiate.

My mom thought the people who she met there were extremely nice however thought the facilities needed updating.

Very nice place loved the food. No access to outside without asking permission. don't like that,my mom will never ask.Will never go outside unless I take heror they go out often.Very expensive.

Gracious reception, attractive approach to the facility, and pleasant, well-prepared meal, but not our top choice.

All meals, transportation for Thursdays. transportation other days. Housekeeping thorough once a week and daily housekeeping. Studio, 1BR, and companion. 1 special until end of June. #308 Studio - $102/day - $3,060. Base, Base+, Base++. +Medication charge. For companion $83/day - $2500. 85 residents. 1:5 staff members. Shannon, Christine, or Rhett

I made the decision to move my mother (Alzheimer's) from an assisted living facility in Georgia to be closer to me in North Carolina last year. I LOVED HarborChase when I first visited. The staff was warm & friendly and genuinely caring. The facility itself was clean and in great condition. After 5 short months at HarborChase, I made another decision to move my mother out. Overall her care was awesome and I have no complaints about that. What I am unhappy about is that from day one, it seemed like management was constantly adding new charges to our monthly invoices. I went into the move thinking I would be paying one thing & each month it got increased. Not one month went by that I didn't question the charges or wonder why it kept getting more expensive. In December, they made the decision to program her for Memory Care during the day without consulting me first. Once this happened, the pressure increased to move her into the Memory Care Unit full time when a room became available. I knew that making this move would mean an even higher monthly invoice & financially I just couldn't do it. When I wouldn't agree to move her, management basically stated that they could no longer care for my mother. She is now in a small group home and is doing great!

Too Expensive - they want $4200 per month.

Mgt staff doesn't communicate with each other. Multiple calls to confirm same appt. Manager seemed unorganized & distracted during our interview. Rooms were smaller with only kitchenettes. Lobby was cold. Felt I got more for my money elsewhere.

This place looked nice enough during my tour, but the saleswoman and staff were a big turn off. They seemed generally unfriendly, and the saleswoman was very pushy. She didn't answer my questions to my satisfaction, and kept referencing I could find out if I moved in, and that they had a special if I moved within 30 days. No thanks.

They are kind of expensive, and way too huge.

it was nice but did not feel like a fit for us and then when I got the pricing it was a confirmation of what i was feeling..

My friend used to live at HarborChase but they wouldn't take her back because she was beyond assisted living. There was no care. They didn't do anything. She was responsible for taking care of herself which she really couldn't do anymore. The only thing they did was they administered her medications. Other than that she wasn't being tended to at all.

It was okay but I did not like a couple of things. I did not like the fact that it was multi-level and the memory care unit was on the fourth floor; it was like, this place catches fire and everybody dies. I know it's a fire protected building but there's no way the people in memory care would get out in time. Another thing I didn't like was the pricing set up, it was an a la carte pricing set up.

It wasn't the greatest atmosphere and the food there was really bad actually. The only cottage they had was right close to the highway and we didn't like that.

They don't have a kitchen inside their apartments and they're higher than Dunwoody

My aunt was here for several years, it looked nice on the inside, there was a lot of staff, not necessarily ones that spoke much English which I didn't care much for. To me and my wife, she was in the wrong section, she was in memory care and we thought she should have been more in the "general population," but that was supposidly her fault, she didn't want to move. They did have activities, but the biggest problem we had was the lack of English speakers, the staff turnover rate and that they doubled in price with no real explanation. There was some stuff going on with physical therapy, after we had visited her, we asked if they could give her some physical therapy to increase her upper body strength and they basically did a years work of medicare rehab in a matter of a couple of weeks and then they said they were done. After that we started looking at the billing procedures and her charges varied dramatically from month to month and there were all kinds of signals going off that something wasn't right.

This was weak, 24 hours a day, 7 days a week it was just weak. I know they get a high rating but once you move in they kind of forget about you, it's crazy, you can't find your key, you can't find a diaper, it's just crazy. We're all going to get there eventually but what's important is that they take care of you. I'm not trying to bash the Fountains, they're fine if your active but my father in law wasn't. Their facility is nice and it's clean, I mean it's clean, clean. I could walk around there with a glove and not pick anything up. They had given my father in law the code to leave out the door and I was like "what the hell?!" and then he gave that number, which he barely remembered, to another man who went out and got drunk. It was crazy, it was like high school days when you went out, got drunk and came home. I guess when you get older you start to miss those days, and when you're 80 you really miss it.

This was very nice. It was clear that here, mom would need to be in memory care and to me, that just didn't seem like a good fit. There was no smell but it felt closed in to me, I wanted my mom not to be locked into a place but have the freedom to go out. I remember they had all these recliner chairs lined in a row and they said some people liked that and some people didn't, and I guess I was one of the people who didn't.

It's alright, I mean, I like it here a lot, there are some issues, meals, the chef is totally out of it. We were having good meals and then I think it went straight to his head and the managers now are so bad, these are all new issues but at the present I couldn't recommend it to anybody. The management has no idea how to handle it, I love my unit and the maintenence man who takes care of it is just fine but there's rumors that he may be moving too. The activities are great, should the activity leader leave we'd be lost, there'd be nothing here. There's a difference between what corporate expects of sales and what actually happens, she gets you to sign the line and then hands it over. If you were to speak to other residents they would say the same thing, as soon as they get it together they lose it again.