The Blake by QSL Management

Weaseled out of rate lock. Parking for residents int administered properly. Food AOK. Make sure before you move in you get everything in writing that is verbally only disclosed to you

Great place, but beware R.P.'s surprise Hurricane Surcharge.....After Dorian threatened in Aug. '19, building & exterior storm preparations were passed on to renters: $350 for single apt, $750 for couple. Why: "Expenses were over what Corp. budgeted"...Could be more than one storm next year. Some call it elderly "gouging".

My mother-in-law was in the memory care unit. When we toured the facility, they made all these grand promises of how they would help her with dressing, bathing, etc. However, that did not happen. In fact, she walked around all day with her pants on inside out. They do not keep a close eye on them which results in them wandering in other patients’ apartments. We just felt like they didn’t properly take care of her.

This is a great community if you are still independent or need some assistance. My mom has lived here for nearly 2 years, but she needs to be in a smaller setting with more of a one-on-one setting. They offer a lot of amenities for their residents and I would suggest scheduling a tour of this community. I have found a smaller residential home that is a better fit for my mom.

We are somewhat displeased with my loved one's stay. We are just having issues with communication between staff, nurses and family members. I am also concerned that I haven't received important information or documentation concerning my loved one's stay. If these issues were ironed out, my loved one would have a much easier time here.

Needed a place to settle my elderly aunt quickly. A Place for Mom was very helpful. One of the locations recommended by the representative and the VA Hospital was the Fountains of Boca Ciega. The location was beautiful, the cost very reasonable, and multiple levels of care is offered. However, this was off-set by the lack of management's communication to one another and the failure to return several phone calls. Copies of paperwork were requested and never received. My aunt died unexpectedly and if it had not been for Claire Ferry, we would have had to pay an additional (2) months of rent. The elevators can best be described as a nightmare. Very small and frequently out of service. There is no service elevator to move large furniture pieces and no assistance provided by the Fountains to assist in moving. The R&M moving company has been moving household goods for many years to and from the Fountains and did an outstanding job.

This facility and everything is clean. The staff however, were very poor with my mom. They were suppose to check on her every 2 hours and there was never anyone to be found. This community is very understaffed. I feel that had Hospice not been there my mother would not got any care.

This place is poorly managed. There has to be issues due to high staff turnover. I have met some of the friendliest staff and then they are gone due to upper management. They have had 3 cooks in less than a year, they have had 3 director of health in less than a year, there front desk has had several turnovers, This is such a beautiful place but is poorly run. I have tried on several occasions to speak to management about my concerns and she just blew me off and told the staff that I was just a complainer.

Not a good value. A dear friend of mine moved into Independent Living and then moved out. They charge an upfront fee that does not go to any healthcare. After checking around many in the area myself, I found that most charge this fee but it is for a guarantee of care. The Fountains does not offer this. It is simply a privilege to live there. My friend moved out 8 years ago and is still waiting on a partial refund. The Director even phoned her to ask her to take less so they could resell this apartment, allthewhile this apartment has seen a price increase numerous times over that 8 years. Do your homework and know what you are getting into. Many better value options in town. At 81, I try to stay young and active but this place was for "Old" people.

My parents, brother and I all toured The Fountains at Boca Ciega Bay last spring as a placement for my parents who had both been diagnosed with different stages of dementia. Our primary concerns were that they received the proper care and that they could stay together. My mother was starting to develop mobility issues and was using a walker. The Fountains is a very large facility with different levels of care separated into clearly defined sections. Although the tour and interview process were very intensive, we were not really convinced that my parents were going to be placed in the correct living situation. The first person you meet at most of these facilities is a SALESPERSON. While most of them have very good hearts and are in the business because the truly care for the elderly, they are not medically trained elder care or memory care specialists. They are more like realtors. My parents and the salesperson were steering toward independent living so that they could stay together in an apartment. Both of my parents have dementia! They would need daily housekeeping and eventually personal care for my mom. The facility wanted a steep charge to "set up" paint and renovate an assisted living apartment that would not be a a long term placement for my parents. Many of the services were "add ons" as housekeeping is included only 2 times a month. The Fountains seemed tired and old with narrow hallways and needed to be renovated to address many ADA and mobility issues. There also seemed to be so many people sitting in the lobby all dressed up with no where to go. It was kind of sad. We went with Brentwood Senior Living Community which has modern apartments in their memory care unit where my parents have privacy together, daily housekeeping and medicine management as part of the fee. The staff is wonderful and deeply committed with maintaining the dignity of each person. My take away from the process is this: The first person you meet will most likely be a sales person. Come with a list of what is important to you and your family. Look at the residents. Are they smiling and happy or just sitting there? Price is an issue with everyone at some level. Look at the overall value. Is everything included? Pay one price will ultimately be the best value as things will start to get added on pretty quickly in a pay for service facility. These facilities have empty beds and ALL negotiate. Example: 1/2 off the first couple of months. No move in fee. It cannot hurt to ask. And finally, follow your instincts. If it is not so bad or ok, keep looking. You and your family deserve a placement that has you going to sleep at night knowing that your loved one is in the right place, safe, well cared for and happy. (the happy on the resident's part may take up to 9 months but it does happen)

It has not been a great experience for me here. Most of the staff are very kind like [name removed] and the lady who cleans my space, etc. The activities are often being cancelled, the garden club they spoke of when I moved in never happens which is disappointing. They talked about a Chef on premises like The food would be great but it's more like public school lunches and always very salty. Laundry machines and dryers broken or out of service. The closet doors in my room are dangerously falling off the hinges all the time. I've asked multiple times about them being fixed but it has yet to happen. My room is fine other than that. I could go on but I will just say I'm not happy here. The bus for transportation has been in an accident so there is no transportation either.

One reason I moved here is for the van. I don't drive, I need it for doctor appointments. The van has been broke for at least three weeks, they can't tell us when it will be fixed. This is the second time since I been here its been broke. Maybe they should stop telling people they have this service if they cant do better than this, have people move in needing it. Now they have us crammed into a minivan that very uncomfortble and very hard to get wheelchair in out.

I feel like they weren't truthful with me about bringing me to my doctors appointments, going to Wal Mart. There's to much to text. I wasn't happy there at all.

What they could improve on would be to have examples of what you are or will be billed for. Instead of being surprised with the bill and then having to question/challenge the items on it. It also seemed like the changes in management didn't make things better.

The property itself is nice with lots of common areas. Parking is terrible - cars are always in the fire lane because there aren't enough spots. There isn't much of an outside area for walking other than around the building or even a spot for gardening. My dad says the keep making the same food over and over and he's not usually picky. Like anywhere, some of the staff are amazing and others aren't quite as great. I would think this generally is a wash. The Director is nice but a poor communicator. She is frequently unresponsive to emails. We've had to reach out multiple times for responses. The facility is disorganized. They don't lay out all of their 'rules' ahead of time and in general, those rules are a moving target. It takes so much effort from family to sort things out. I don't feel like we should have to work so hard when they're paying $[removed]/month. We've talked about looking for someplace else but it's such a pain to do the research and move. If we were making the decision again, I'd look for better parking and outside space and hope for a better organized facility.

My wife moved into Sunrise of Webb Gin senior living on [date removed] by paying $[removed]plus $[removed]of initial fee. However, my wife fell during the breakfast in the cafe. A staff member called 911, she was sent to ER ICU. Because doctors found my wife had brain bleeding and elbow fracture, they did surgery on my wife's right elbow on [date removed]. I moved all my wife's belongings out from Sunrise on [date removed] before my wife's surgery. But so far, I have not gotten a refund yet. Then the accident happened, the manager denied his responsibility and said that we cannot put eyes on a single person. They were careless and resulted in my wife is suffering a lot .My wife lived in the memory loss unit, she told me that she fell because the floor was very slippery with water or drink spread by someone.

Things just don't get done around here. Repairs wait for weeks. Transportation is down for weeks, laundry didn't work. The food is miserable - they charge you for three meals a day, then serve slop you wouldn't willingly pay to eat. Don't come here.

I have a family member currently here, the staff does their best with the resources they are given. They pull double shifts etc. Luckily my family member is still able to communicate. There have been 3 issues with their medication running out on the weekend. Missing more than 4 doses of a much needed medication for their condition. I worry about the ones who cannot speak, there really needs to be a medicine audit for these people. The administration ([name removed])wants to blame the techs, but the techs are barely taught(high turnover rate), no certifications, yet they have so many residents with varying meds to keep track of. So please pay attention if you put your loved ones here, believe them when they talk.

Things that did not meet my expectations; Food, maintenance, and mishandling my money.

They have poor administration and management. Should never be allowed to recruit ill patients. Staff is poorly trained with the exception of 2 employees, facility fairly clean. Food ok. Activities offered very good.