The Associated Management Company

Nice, friendly and cozy, and clean. Draw backs no lunch or dinner. No walk in shower (need to step up, not good for mom). Nice walking area.

Was okay. Did not fit our needs.

This was an OK property, had a lot going on not sure if it could offer what we are looking for.

I did tour the property, however, the apts are small for my furniture.

very clean, nice.

nice staff, very nice place

A lot of promises were made before we signed all the papers, only to find out afterwards that they were “in the process “ of setting up activities. The caregivers do not appear to be trained in dealing with dementia patients as they keep calling family members to try to resolve issues over the phone. We find ourselves directing them how to deal with the situation. Again, we were “sold” on the special care that would be required. Even the doctor is frustrated because the behavior is not out of the ordinary for a dementia patient.

They went above and beyond to “sell” the facility but once committed we found out that the Memory Care Director and staff were new and just starting to get activities and programs in place. Also, finding that not all staff possess the same level of compassion for their new residents who are having a hard time acclimating to the new environment.

could use : more structured activities on a REGULAR basis; daily exercise; room with equipment music and supervision; continual cleaning and maintenance: wipe down doors repaint doors and elevator doors, fix roof leaks, overhaul heating/air units, wash windows changeround door handles to lever model; change lighting to LED- too dank presently' change carpeting in apt hallways; Food is very good. This is an older facility. It requires a little more care to keep the standards at an acceptable level.

When I moved my mother in, her apartment it never got cleaned from when the previous tenant moved out. I cleaned what I could. Management is mean, she actually yells and starts fights with the tenants. I have witnessed this. She has even yelled at my loved one. These poor seniors are paying [amount removed]for rent plus utilities and are supposed to have free internet. [name removed] the activity coordinator is the best part of Westhaven Manor! For she does an Amazing job getting the senior's out, she plans usually 3-4 activities a day and has a sign up sheet. Westhaven owns their own bus, she takes them to the bank, tiger games, to the market, out to eat, lots of places & lot of fun. Kudos to [name removed] she's Amazing we love her!

They were very friendly when moving in . Once the lease was signed, never could get anyone to answer the phones. My loved one was in assisted living. Had to go to hospital. When she was returned there was no one there to let her in. She had to go back to the hospital. Until the next morning. I live out of town, and couldn’t bring her back. Once we weren’t happy had to jump through hoops to get out of the lease. Have to get something from doctors stating she can not be alone, which she was in assisted living which made no sense. Hopefully the new management team will do better

Oakhaven Manor is very independent. It is a high rise, about 6 stories tall and I was not the biggest fan of that set up. It was just not the right fit.

The apartments are not clean. The appearance of the place is rundown. The carpeting has spots all over it. I have four items for them to come and check, things like nails popping up, porches needing to be power washed - they're dirty with spiders all over them. When I moved in, there was feces on the bathroom wall and on the toilet clips. There's "bruising" all over the walls where the paint is being rubbed off. They don't have anyone to clean, and the apartments are not clean and not move-in ready. Initially people were nice, but there was a manager that was horrible. I don't know if they have to have geriatric trainings or whatnot, but that would be very helpful for management. But, that person is no longer here. I haven't heard much about the new manager, but she's very nice and personable and easy to talk with. We'll see how things go. They're having quite a bit of turnover and seem short-staffed. The maintenance staff is good, but it seems like there's no manager that's responsible for overall upkeep. I feel like the building is falling down around us. The food is many bad meals in a row. The activities are for children, not adults. The need to make sure they're doing things for adults. There aren't that many activities in general. They do have parties once a month, and those are nice to get together and see everybody. I think the money you pay is way more than what you get. The kitchens have a stove that you can't even time anything on or do anything with. It's missing a lot of important things that you should have on a stove. There's no microwave. It's not modern at all . This place is so small I can see the whole thing in once glance. I just feel it's overpriced. They should add a pool. That would go a long way in adding value.

I strongly recommended not to go there. It has changed ownership several times and has really gone downhill. With the change, they seem to have had a big turnover in staff. It's no longer as clean as it used to be, and repairs are no longer done quickly. It's hard to even find someone to help you with anything. They don't follow the care plan outlined in my loved one's contract. For a while, they had a visiting protocol where you had to schedule an appointment and have a negative Covid test. But they never verified the Covid test results, so what's the point in having the protocol if you're not going to follow through with it? They let in a visitor who had Covid, and had they checked and followed their own protocol, that person would not have been allowed in.

I like the layout of the Park at Franklin. My uncle does not like the food. They don't have very many menu choices. He says they offer a lot of hot dogs and hamburgers as options. They have outdoor space and a walking path.

We drove by this place, does not look like the pictures. Does not look like the units are in good condition.

Don't send your love ones to this facility. They talk a good game but never follow through on most of the things they say or do. The Intake department will tell you what you want to hear and after you sign on the dotted line they tell you that your love one needs to be place on another level because they need more care. You have two choices send them to another level and pay more or find another facility which you would lose your initial payment which is over $1,000. And don't have an emergency at night time no staff to be found at all. Their transportation is always broke so do not depend on your love one to get to the doctors office on time or going to the grocery store. And if your love one is in a wheelchair forget it completely; no activities for them.

The facilities were pretty but the atmosphere was cold. The administrator jumped directly into pricing and was dismissive of some of my questions. She also said there was no availability upcoming and when I explained that I was told there’d be an opening in six weeks, she asked off i called last week because there was a new girl in the office and she didn’t know what she was doing so she didn’t last long and probably gave us bad information. A) I didn’t like how easily a former employee was thrown under the bus and B) A Place For Mom called the day before and confirmed an opening 6 weeks out. Regardless, we did not get a welcoming feeling from this place.

Caring staff. Old building and long hallways with no resting areas

We were not happy with the care from this community. We were informed on an amount and then we were informed on a differnt amount on the billing. We have not been happy due to the fire alarm goes off very often. We found that there was someone that was inside smoking. the carpet is not clean. I did not like that the staff was rude. We would not recommend this community due to the billing issues.