The Associated Management Company

The management female that works there was very arrogant and presents a very bad attitude

Our experience with The Fountains has not been a good one. The outside of the building is very beautifu,. and the people in the lobby are professional and very pleasant. However, the first day that he was there he needed to use the restroom, but there was not a help cord in his room and I could not find any one that worked there to assist. The first morning I went in to visit him, they did not brush is teeth, nor did they wash his face and hands. The community has a staffing shortage and they are not all properly trained, because of this the residents do not receive the one on one care that most need and require. They have caregivers who are not certified, therefore some of the levels of care that my spouse requires are not getting done properly. My loved one is able to do a few things himself, but does require some assistance to stand in order to complete these tasks. Residents are supposed to receive a shower two times a week, but my loved has been there a week and has not received a shower yet. I was told that in order for my loved one to receive the level of care that he needs, I would need to hire outside help and have them come in. The first few days of my loved one being there he was not eating. No one would cut up his food small enough for him to handle, nor did anyone help to feed him. The bathroom in my spouses room is very small, too small to get a wheel chair into it, if by chance you can get the wheel chair into the bathroom there is no room what so ever to wash up afterwards. One morning I went in to visit my spouse I found his dirty clothes from the night before just thrown on a chair and on the floor.

Really not much to do for the seniors for what we pay sometimes me and my mother would hear arguing coming from the office. plumbing is old and they had to shut the water off again the other day. water was gushing out of the ceiling. I don't know if the maintenance person even knew how to fix it the water was off for over 8 hours we also noticed mold in the furnace closet when someone was fixing are ac unit

There was a fence by the dumpster that was knocked down atleast 4 months ago, I talked to a tall maintenance guy said he was going to install a new one it still is not there and same guy was suppose to do something for my mother she has asked 4 times it never was done. For a maintenance person this guy is the laziest. My mother also had a work request for a crack ceiling for years and it wasnt fixed until a new maintenance person was hired 2 years ago.

My dad has been there in memory care and itbis a terrible experience. The staff yells at the patients, they take the in to watch tv after dinner to what vh1 or bet. Heavy rap music is being played. The marketing director lued about him being evaluated immediately, its been a terrible experince. I cant wait to get my dad out of here. There are seriouly better places out there for $4000 a month. They do nothing to help with memory care.

I need to get my mother out of here, she is so miserable. Everything is terrible from the food to the care. I would give them an "F." It's been an awful experience.

The building has a bad MICE problem.Several vacancies apartments so that should be alarming.Tenants are moving out left and right.

Elmhaven Manor is a very nicely appointed senior facilty with many activities. The hair salon, evening meal option, home health care option and private bus for outside activities are all great. However, I feel the management is overly concerned about resident's behavior that is outside of their "norm." If there is any minor issue they feel is a "risk", they will write it up and record in the residents file and keep a running list of any issues they feel may become a problem in the future. I feel they are unreasonably risk adverse to avoid any potential lawsuits. They also become overly concerned when residents stay in their rooms and not being active enough. I feel each person is entitled to live their life they way they choose to and privately. There are also several procedures, including fire safety and others, where the residents are not trained sufficiently. This facilty is appropriate for seniors who are on the younger side of the senior age group and have no (or very minor) health issues.

My mother has been here for 1 1/2 yrs and has received two rent increases of $50.