The Aspenwood Company

So far, so good. Clean, friendly, caring.

It is nice to have a relationship with the staff and know that they are keeping you informed about your loved one. That is completely gone at this point. It's a start over situation.

Just little issues... keep it from being several 5's My wife keeps telling me I expect perfection.. and no facility will be a 5 in my mind. We are very satisfied with VOP.. and I am super confident that [name removed]. is in a safe and healthy environment.. that's the best I can hope for and strive for my Mom.

Staff turns over frequently. Only believe half of what salesperson says. Ask someone who lives there without the salesperson about facility. The saleswoman from Heartis that I really liked was gone as soon as I moved into facility. They have changed chefs twice since I moved here which is under a year. Not enough dining staff. I better stop here - lots of little things most people don't care about. I just feel for $[fee removed]/mo they should be better.

MC usually has plenty of activities and staff encourages participation. The staff showing the facility. She was professional and caring. Did follow-ups, not too pushy but enough for us to realize we should make a decision. At time of touring no negative discussions over heard from asides. There was enough staff available in all areas. Although I don't believe that now.

Staff is great especially [name removed]. First memory care I would recommend sitting down and making sure you know what to expect. Activities, laundry, shower etc. the best part of this facility is that it has independent living assisted living and memory care under one roof. They have changed over staff in last 6 months but really like [name removed]in memory care.

We have really loved it! Excellent, friendly staff! We have truly loved the people--so friendly, kind and caring! I know my FIL personally finds all their pop-ins a bit much, but I also would rather they keep inviting him and being MORE welcoming than less! We haven't accessed as many activities yet, but they put out a calendar and they'll come by and remind you. There are so many community building activities.

We chose The Doliver of Tanglewood because of the location,. the accommodations and the value for the money. They do not have a permanent generator.

We are on our 3rd director and have had significant turnover in housecleaning staff, kitchen staff, and marketing. The new director has been very active and open to the residents. I sense there is difficulty in getting help from corporate headquarters. There are some maintenance issues but we have a relatively new maintenance director who is working hard to support the residents. Overall- We like it here - the residents are great : friendly, helpful to one another and caring.

Staff was friendly and helpful. Clean welcoming facility. Nice neighbors. I would recommend Heartis Mid Cities to others looking.

Village on the Park has been amazing from intake through today. Staff is dedicated to what they do and very friendly and professional. Areas of improvement would be the food. It should be better. Response times could also improve not bad but could be better. We are very pleased and we would recommend this community to other families.

The community was mostly nice, but there was always a shortage of staff that actually wanted to help the residents. The therapy department was not very good. There was no doubt that the facility's main interest was financial; however, the maintenance was mostly good, the management mostly responsive, the food was okay, and many of the staff were really nice and kind. Overall I would recommend spring creek village. There are also many nearby shopping and eating resources.

My mother passed away [date removed] She was only there five months. Heartis did a good job caring for her. All of my brothers new mom wasn't doing well and we all appreciate everything Heartis did for us.

I chose Wood Glen Court after extensive online research. I read individual reviews and comments on more than 20 locations. I also had my bad experience at Solera Skilled Nursing Facility to compare other places to. I found the service A Place for Mom, to be a hinderence to getting to talk to admissions staff at Wood Glen and other places. I realize helps the facility screen the applicants, but was not helpful for me. Staff Communications was very good.

If a friend asked me, I would say several residents did not like the food. My mom hated 95% of the food. And food / cooking had been one of her passions. The community is kind and welcoming and I think the activities were good. I felt some staff were superficial.I think the price was high. I think there should be a meals option in their pricing structure. My mom hated almost everything she got from the kitchen. She wasn't mobile enough to have lived at Ledgestone (lower price with meal tickets), but she did have a beautiful apt by the butterfly garden.

There have been definite changes in the food, dining experience that have been negative. There used to be snacks, cookies, muffins plus available food such as salad and small meals at anytime. This has disappeared.

Love the Community. They are all wonderful to my dad.

Cost is high compared with the two meals daily provided. Meal times are only 1 1/2 hrs long, so we don't make it up in time for breakfast. If you need an alternative meal choice, they're not available.

Staff is very friendly and knows everyone's name. Housekeeping is okay-once my mom figured out their schedule she was fine. Sometimes they don't bring her laundry back on schedule, but once she asks they take care of it quickly. Communication about programming and events is very good. They use the LifeLoop website/app. Communication on the nursing/care side could be better. If I have a question or concern I don't always get a response the same day. But then they take care of it quickly. The move in process did not go as smoothly as expected. But after a few hiccups, things are good. I can text the director and she will take care of it. According to my mom, the meals are not great and they run out of certain things sometimes. But she is not a reliable historian and is a picky eater. Besides all this, my mom is much happier than I thought she would be. The activities director hooked her up with a few ladies within her first week there and now the 4 of them are inseparable.

There seems to be a high turnover of staff. I don't think she ever saw the physician who serves at the facility. Not even at the beginning. She was not allowed to take her supplements because it wasn't on the Rx list, but no one helped get them on the list. She never had a working microwave the whole time, even though we asked several times. I came to visit and her bathroom sink was clogged. The staff was always very friendly, remembered her name and remembered some of her preferences like apple juice at her meals. Also, the layouts of the rooms are really good. My mom didn't really take advantage of activities and I wish they had encouraged her to more.