The Arbor Company

I’m a resident of The Preserve at Palm Aire. I agree with everything Run Don’t Walk says about the place. I’m sitting in my hallway right now with no air conditioning while the housekeeper cleans my apartment. She was on vacation last week so nobody came to clean. I called the Front Desk to report the lack of air conditioning & nobody answered. The dining room & the wait staff are nice although we usually have to wait a long time to be seated & served. Good gym & activities & the entertainment staff tries hard. The buildings & grounds are beautiful. My big criticism is that the general, housekeeping & dining room administrators are unavailable & unresponsive to the residents.

I am a private care giver for a resident at the harbor. I have been asking all week for them to take care of an abundance of wasp in the courtyard. Nothing has been done. Also, I know many of the residents here, and the attention they get is seriously lacking. I have spoken to the director [name removed], but it’s useless. He claims to have worked at many senior homes, but I don’t see when he could have. The lack of personal interest in the residents is appalling. The food is terrible considering what it cost to live here.The residents should be content and cared for for the ungodly rent they charge. The management should be ashamed of themselves. I hope when they get to where they need assistance, they will get what they are giving these residents now!

Service at this place is poor at best. The front desk and manager are nasty. Food is fit for a dog at best that waite can be an hour's. Food is alwast cold the place is dirty. They sell soda to the residents after they got rid of the soda machine. You meed to go over your bill with a fine tooth comb they make lot of mistakes in there favor. This is where you put the people you dont love. Dept of health please come soon.

The facility is clean and well maintained but it is badly understaffed and management is unresponsive to complaints or calls for information. This is a great place for your loved one(s) if they don't mind abysmally bad food and worse service.

They raise the monthly rate almost 10% a year until you move out. Food used to be good but not any more. Not good ventilation - all stuffy.

It looks great and you believe your parent will be cared for, especially for what you are paying... After four months we moved mom as there is one nurse for the entire building Monday thru Friday 8 to 4. Caught the Med Techs sleeping on the job. Requested resident plan after 90 days and it was never provided after multiple requests. The lock down unit was not supervised /staffed properly, went with state minimums.. Turnover rate is EXTREMELY high, you need consistency and Atria lacks that which in turn impacts your loved one. Have visited every facilty in the area and this is one too avoid until they increase the QUALIFIED staff while retaining what they have as their turnover rate is double the industry standard.

It looks great but the care is awful. Price increases way outside of what the contract allowed after the first year, when the facility bought out by a different company. Continual staff changes and understaffed. The staff is young and inexperienced when dealing with dementia patients. No RN or doctor on site. Basic medical condition of the patient is seldom recorded. Laundry not done. Food is awful. Room is always dirty, carpet stained, never dusted, toilet not cleaned. Staff does not check up on resident's at all, except to take them to meals. Limited activities with almost no outside facility outings. Many families have taken to hiring outside agencies to care for their loved ones because it is not being done by the facility.

I wish I could give fewer stars. The Harbor has been unable to provide the simplest of personal care - reminders. Found my loved one after a week in the same clothing, underwear and socks and he had not bathed or taken a shower. Nor do they follow doctor ordered specific diets (although they say they can) which results in declined health and well-being. If you want your loved one to have happy hour as many as 5 days a week(but always 3), then this is the place for you. There has been constant staff turnover resulting in lack of continuity of care and communication. The worst thing is that they are unresponsive to complaints about care and [Removed] and instead blame the resident, the family and evict you for fraudulent reasons. They seem to have no understanding of the waters navigated by caregivers and family when a loved-one is in a facility. So sad for those living there.

There have been many changes over the past 18 months. Complete staff and administrative turnover - and not for improvement. The Harbor has been unable to off the simplest of personal care - reminders. I found my brother after one week unbathed, in the same clothes, underwear and socks from a week earlier. Teeth never brushed and falling out, foot fungus because the same socks are worn 24/7. Doctor ordered dietary needs are not being met and as a result requires additional medication and monitoring. Worst of all, when you complain and attempt to request the basic AL care for your loved one - they EVICT you. Yep - 30 days notice in retaliation for complaint. I am not the first this has happened to. Look elsewhere.

Super-expensive and annually raise rents 10%. Food used to be good but now it's awful - they fired the good "chefs" and now serve Sysco crap. It's like hospital food. High nursing turnover.

We were all set to move in, had two assessments done, picked out a room and at the last minute, the said they couldn't take my parent. We were devastated and left to scramble for other arrangements. It took forever to convince my mother to move and then they pulled the rug from under us with barely and apology. I heard this has happened to a few other families. Not a good place if your parent needs more than average care. Ask a lot of questions about care, staffing and what you are paying for. Rooms were small but beautiful.

This place is a [removed]. I wish nobody to leave there loved ones in this hands of this facility. Absolutely disgraceful. Do not be fooled by so called "nursing on staff" they are a joke. Staff is condensing and unresponsive. I have called 3 days in a row with no response. Ground common areas are nice but don't go to the cafeteria..Dinner is a peace of lettuce cottage cheese and a peach.

Look past the Pottery Barn facade and you will find inexperienced help that are unqualified to care for residents who need more help than is available. Staff does not know there are levels of care that are paid for. Medication management was totally wrong - when they go through 3 nursing directors in less than three months that speaks volumes. Apartment was left dirty until complaints were lodged. Activity calendar not updated, not really many activities at all except Bingo. Dining room understaffed with ridiculous wait times for Campbell's soup from a can and ham and cheese sandwiches. Uncaring management staff. If you tour this facility, I highly recommend speaking with residents and have a meal in the dining room first.

My mother shares her experiences with me almost daily. The restaurant is horrible. Shrimp Scampi one evening consisted of one piece of shrimp. They claim all-day dining, but refused to give her a soup spoon at 2:30 because they didn't have enough for the dinner crowd later. There have been four management companies overseeing the place in the past three years. What does that tell you? Prior to the last hurricane possibility, I called to see what their protocol would be for the residents. The desk agent had no idea so she transferred me (but didn't even put me on hold, I heard her talking for 3 minutes before I hung up and called back.) I finally spoke to the entertainment director and asked her what their emergency plan was and she said she didn't know. The executive manager hadn't told them yet. This was three days before the storm was potentially hitting. Ridiculous.

Questionable operations practices. Community representative blames new corporate executive. I cannot believe this is a Discovery community! Moving my mother out!

They are doing renovations which makes the property more esthetic ally pleasing however they should do the same with their staff on the inside in the assisted living side. I feel sorry for the elderly who have to spend their final chapter of life being treated poorly by the aides who work this side. Almost every aide I saw was looking at their cellphone. I visited my friend who lives there an the aide feeding her was kicked back with her feet up watching tv with her phone plugged in charging! Are you kidding me?!?! No respect. Hire people who truely care about the elderly and will respect them as they deserve it!