The Arbor Company

It is still a work in progress for us here at this community. My mother for the most part is doing well, but I do have my concerns about this facility. The medical staff needs improvement. They have a doctor onsite, but it seems like he has a lot going on. My mother doesn't seem to get the care she needs. She says the staff is slow to response when she needs help. The staff is very caring, and trying their best.

The CNAs are very good. Unlike many ALF places, they actually pay attention to the assisted living residences. 1 BR apts are available for those who need more space. The memory center residences are kept in their own wing, The ALF and IL residents share activities which is a big plus. Not all places allow this. The CNAs and the LPNs are very attentive and patient. You can take a shower in the morning or evening. Some places have shower-time between 6:45 - 7:45 pm only due to limited CNA staff. Not at the Preserve, tho. Preserve is very flexible. Showers 7 days a week are available depending on the plan. The food for ALF is pretty bad, to say the least. Also, unlike in the IL dining room, you end up eating whatever they throw in front of you. They do give the residences a menu where they circle their choices from the limited list. However, the servers don't always follow what the resident asked for and sometimes bring anything. Also, they take forever to serve. I guess they do their best, but they are not trained as servers and English is not their first language. When I visit, I take my parent to the IL dining room so she can order whatever she wants from the menu and actually get it. Also, she gets good service from professional servers. The one thing, the servers in IL speak English as their first language. While the direct service staff do a reasonably good job, the management need more supervision from their parent company, Life Care Services (LCS). Preserve was recently acquired by LCS so the managers (they call themselves "directors", but that's mostly a form of title inflation) still haven't gotten their act together. Back in July, one of the managers physically accosted a family member of one of the residents and the police had to be called. The family member agreed to leave things as "criminal complaint" and not escalate it to "criminal charge" if he promises to behave himself and not do that kind of thing again. I know that, with the changeover in executive management in Des Moines, IA, the interim management at the Preserve want to make a good impression with their bosses. [removed]. Hopefully, LCS will take some action and prevent this kind of thing from happening too often. Employees should not be physically threatening residents or their family members. My parent's BP went right up when this stuff happened. It's important that my parent lives in safe place where her health is not compromised. The managers do a lot of up-selling. Occassionally my parent needs to go to the toilet when she is returned from a meal or activity. As long as the CNA is there, she can ask if my parent needs to go now. The ALF manager told us we must pay an extra $1000 for that service. We said no, and she didn't push it any further. Most ALF properties let me stay overnight when visiting for a week to 10 days. Preserve wants me to rent a separate room for $150 a night. I just go to a cheap $55/night room up to the road. They didn't like that and called me at the hotel, accused me of staying overnight at their property and insisted I move into a $150 night room or, better yet, rent a more expensive 2-BR apt for my parent for those times I visit. Again, I said no. Nevertheless, they wasted time writing up a lease for the 2-BR in case I changed my mind. I guess their managers have a lot of time on their hands to take work hours out to do this kind of stuff. The physical therapist who comes in twice a week to provide one-on-one rehab is very good. She also runs the 3-day a week senior aerobics class which my parent enjoys going to. It's also a nice way for the ALF and IL residents to socialize and make friends. This is a big plus. She also advises on other rehab such as OT and ST. Very nice. Once the shake-down from the new LCS executive management is settled, and the interim managers are replaced by experienced senior staff, the Preserve should turn out to be a pretty good place. We won't be hasty. We'll give them some time to fix things, which the corporate office tells me they will look into. If they can resolve this, I can see my loved one staying there for a quite a while.

Felt and smelt like a nursing home.

Our family member has been a resident for several months and we have noticed significant employees turn over leaving us wondering what is really going on? They are always short staffed and the 10 min response time guarantee is not being adhered to however they will insist it is. They promise the world but can't deliver and not accommodating. Beware and don't be fooled by the esthetic.

Brand new and beautiful. Only 7 residents out of 28 so far. Not sure about handling Dad's tough behavior.

My parents were living in the assisted living apartment. While the apartment and facility was nice the level of care was not what I expected. The staff was friendly but extremely over worked. In the 2 months they lived there I had to do laundry 4 times - staff would stop by and ask my mom (who suffers from cognitive issues) if they had laundry to do- of course she said no and they would move on. The facility needs to take more care in fall prevention as well. They spent a lot in cosmetic refurbishing but with seniors you need to focus on residents. You don’t get many second chances. I regret moving my parents to this facility. My dad was in the ER 4 times in the month of May. Needless to say I moved them out. If you visited in the weekend it was a ghost town - scary that you could often walk the halls and not see any staff around. Call button response time was well over 20 minutes.

The food in the dining room is terrible. The limited menu is repetitive with no real options to choose from.

Really bad "gourmet" meals Management really lies to prospective tenants Really way overpriced No medical facilities Tenants move in and then out

Both parents started out in Assisted Living at Atria and transitioned to Memory Care after a year. Once in that unit, we had constant problems. Both parents contracted skin infections (scabies) from unsanitary conditions. Laundry was not done frequently ($80/mo) and my parents would often wear other residents clothing. Clothing disappeared. Sheets and towels were rarely their own despite being well marked. We had to follow up constantly with management for medical attention. Looks lovely at first glance but dig a little deeper.

I have lived here for 2yrs. The first year was wonderful. This past year it has gone down hill terrible! Short staffed,food horrible! Running out of food to be served, no syrup when they have waffles on menu, sloppy Joes with cold hard onion rings plus hush puppies? Which are hard outside and gummy inside (why hush puppies?) we don't like any of it. Then take leftovers sloppy Joe and make spaghetti with it. We have soup 6 or more times a week. seniorsThey take Care givers and make them Med.techs. Residents are getting more upset each day. They even ran out of cups they use to give water in when giving meds.

Nice-looking building and some of the staff are wonderful, but they raised the monthly rent almost 10% every year (30 days notice) and there is very high staff turnover. Don't try to contact corporate with any issues - contact info not to be found anywhere. We moved mom out. I have years of billings and correspondence to confirm that mom lived there.

First, We needed to go to a facility where we needed full care for my wife, because I needed to heal from a hernia operation. We were assured that Arbor Terrace could provide this care. Our impression of the facility is very positive. The surroundings are great and very clean, the people are friendly, very homey and friendly place to be. Since I would be unable to care for my wife, it my understanding that all I had to do was signal for help, and someone would be there to provide this help within a maximum of 10 minutes. To our disappointment, that was not the case. We would usually have to wait 45 minutes or more. When I asked the aide why it took so long to respond to our call, she said that she was busy helping someone else. I told her that I understood that when she was busy, she was to call another aide to attend to our call. He response was, they are busy also. During our stay we had two emergencies that the response time that 45 minute wait. The wait time is especially bad is during meal time, when the aides are transporting residents down to the dinning room. If someone has an emergency during that time, they could be I real trouble.

I was not very impressed with the tour I had taken of this community. I did not get a warm cozy feeling from it and felt like I was walking into a hotel when I arrived. Everything just felt very temporary not like somewhere I would want my mother to live long term. I also thought the lady who gave me my tour [Removed] could have done a better job. She was not very knowledgeable and seemed to rush us though.

Arbor Terrace is a well appointed facility in Lanham, Maryland, which boosts of scheduled activity offerings, dining choices and internal services. While the staff is very nice, there seems to be few of them. No one monitors resident water intake, food consumption, or regular well being. One family reported that their Mother had to be hospitalized four times in one year for dehydration. When we insisted that the 'nursing' staff monitor and encourage our parents water consumption, the excuse that was given is that they did not want to interfere with patient's rights. When our mother fell, they could not tell us how long she had been on the floor of her room as there is not a system for recording consistent room checks.

Dogwood forest has staff that are rude. They do not want your loved one coming back to their facility if they get sick. They would rather them go to a nursing home or out on the street before they will let them come back. No heart whatsoever. We will be looking for a new place for our father.

All fluff. The staff does not seem to know what is going on. They seem very confused. Not impressed. Not impressed at all. Arbor Terrace Crabapple portrays a very "hands on" and "on top" of assisted living but it is lacking in all respects. My in laws have been there a while and it has not changed Sad for such a high cost of assisted living.

Is there a minus 5? Terrible experience and I have moved my Dad out. They were dishonest up front about cost, moved him twice, food was terrible, another resident was stealing from him and they refused to address it, slow to respond to residents in distress, the entire Bridges wing always smelled strongly of urine. It was horrible.

Treatment staff overall were good however communication from the Director has been poor. My MIL has since been discharged to long term care and we have been asking for weeks for an official discharge date and itemized final bill...to no avail. She doesn't return phone calls or emails then when we speak with her in person she promises to get what we need then still doesn't deliver what she promised.

My mother moved into Arbor Terrace Norwood in [date removed]. She walked into the facility with the aid of a walker singing and dancing. In the space of 11 months she fell 3 times. One time requiring 10 stitches to her face. Within 8 months she was confined to a wheelchair and hasn’t walked since. Her basic needs regarding hygiene weren’t met. She had dirty feet, scales, peeling skin and black pitted areas. On one occasion I found bruises on her body that had been there for sometime. It was only because I bought new clothes and took her into her room to try them on that I discovered them. I was told she bumped into a counter . I was denied a copy of the official report. As a result of the falls my mother wasn’t the same anymore. Every fall is traumatic for a dementia patient. It became hard for her to feed herself and so I’d find her dirty with breakfast and lunch remnants all over her. She’s a shell of who she was 13 months ago and I blame Arbor for not keeping her safe. Stay away.

I am in CNA school and a fellow student told and showed us proof about the shady practices that take place here. She was hired as a caregiver but they had her passing meds, Inserting tubes, cleaning tubes, and etc as an unlicensed person. This is a safety concern! No one without a meds license or Cna license should be inserting tubes or passing meds that’s such a liability. BEWARE! I was so disturbed by what i heard and saw and had to post.