The Arbor Company

Despite us telling them that our mother needed her Parkinson's medications religiously on time, they gave it to her 2 1/2 hours late and she really suffered. Their response time was disgraceful. My mother waiting an hour to 40 minutes whenever she buzzed for help. I would never recommend Arbor Terrace unless your loved one is very independent.

My experience at this facility has been terrible. One of my biggest complaints here is the food. It comes out ice cold. All of it, no matter what it is. I will say, they did hire a new Chef and things started to improve. But he got fired and now they're back to what they were. The meat, the vegetables, everything is served cold. It's to the point that hardly any of us go to the dining room to eat anymore. We prefer to have our meals delivered to our rooms so that we can heat them up before we eat them. Another big problem is that no one listens to your concerns here. If you complain, they tell you to leave if you don't like it here. This facility is a month to month agreement versus a traditional year lease, so it's easy for them to tell you that. Another issue is that help is never available. I know of 2 residents that have fallen and pressed their 'call button' for help and they waited for over an hour for a response/help. It's terrible. The only good thing here is the Physical Therapy. My husband and I both use it and it's very good. But not enough. I don't know how this place stays in business, to be honest. I don't think that the owners are aware of how terribly things are being run. There are hardly any Independent Residents left here. My son's reasoning for moving us here was so that someone would be there to help if we need it. Well, I don't get help here. There's never help available. I would not recommend this facility to anyone.

my mother is a resident in memory care. a short summary: 1. promised a particular room. shortly before admission, informed that the room was unavailable (which they knew was likely when the first room was promised). 2. they refused to give necessary medication. their rationale boiled down to: we screwed up the initial paperwork on admission. you fix it. 3. my first call to their nursing director was not returned. my next call went to her voice mail box -- which was full. box was still full during my next call days later, even after their executive director had been informed. 4. when i filed a complaint with ahca, their executive diretor retaliated by sending a notice of eviction and then threatened to charge me with elder abuse. real nice. 5. falsely claimed to outside callers that i refused to provide a telephone for my mother. there is much more; but i only get 1000 characters here.

Please do your research before sending your loved one to live here. The facility might look nice from the outside and in the lobbies, but the rooms are absolutely filthy and the “care” they provide is subpar. When we were packing my aunt to move her to a new facility we found trash under furniture, dirty sheets and wipes stuffed in with clean ones, trash in her closet, trash and rusty razors in her nightstand, broken windows that had been “fixed” with cardboard and duct tape, and poop stains on the walls. There is also a serious lack of communication by the administration with family members, and questionable practices where it comes to medication and nutrition. We also often found my aunt (who has dementia) laying in bed in the dark staring at the wall because no one had come in to turn a light or the TV on. I will be reporting Arbor Terrace Lanham to the proper agencies because no one should have to live in a place like this.

My mom has mid/late alzheimers (started in 09) and moved into a 1 bedroom here several months ago when her husband passed and she didn't get along with her planned caregiver, who doesn't speak to me. I wasn't included in picking this place, but I went in once just before she moved in and of course they were nice then. I haven't heard from my mom since she moved in. I live 5 hours away and I have no idea what's going on with her. the residents don't have phones in their rooms so you have to get them a cell phone - but my mom can't figure out the new phone they got her, much less how to call me on it. Every time I call her, no one answers and the voicemail is full. I've called the facility multiple times & asked them to call me back or help her call me and nothing. They don't respond. I'm her only child and they won't help AT ALL. I don't understand why she's not in memory care and why she isn't getting more help with things like keeping in touch with family.

Mariposa was disgusting, I saw things that scared the daylight out of me. They did not have proper staffing and it was affecting the residents. We saw a woman sitting outside by herself and she had a long sleeve shirt and pants on and it was very hot outside. We brought her inside and she followed us around and no one had an eye on her, we had to find a caregiver to come get her. It was very upsetting to see and we had many other instances with other residents too. It was a very bad tour experience.

DO NOT put any family member in memory care . We had family neglected and i reported them to the state and they were found to be deficient . Make sure you look up the state deficiencies . Probably fine if not in memory care . Head nurse was mocking during family members demise .

Aesthetically looks beautiful with the fresh flowers in the lobby. Unfortunately the care and cleanliness are extremely disappointing. I had to more my father, and thank goodness I did. He is seems so much happier and definitely taken care of better. Please think twice before sending your love ones to the memory care unit.

My father was a resident in the memory care. They tell you anything to get you in there, but if your loved one truly has dementia or Alzheimer’s they staff is not trained to take care of them. Countless mistakes and neglect to name a few issues they have. Please look elsewhere and don’t get fooled by the initial warm welcome, it turns very quickly.

It's very expensive, and anything you ask for besides just the regular rent costs more money. Recently they tried to charge $5.50 per meal to have your meals delivered to your room. No warning, they just started doing it. The food quality is atrocious. I would say 3-4 days out of the week at least, it's chicken and asparagus, or some weird kind of soup. There are no fresh vegetables. No consideration to what elderly people want to eat or how they can eat it. It's plated terribly, and very unappetizing looking.

For whatever reason my relative’s review isn’t here for viewing. Isn’t this the purpose of this?! Don’t bring your loved ones here. The Summit has nothing to offer whatsoever for their residents. The Summit is only interested in making a sale and not about our loved ones well-being being, health and safety. Incompetent staff and building. Save yourself a trip and don’t waste your time,

I recently visited the Summit for my recently widowed mom; I was disappointed the moment I arrived. Horrible parking set-up. I had such a difficult time finding parking. I met with someone who had no idea what they were talking about, totally clueless and uninformed about seniors. The facility is ok, nothing special, apartments look old. This facility doesn’t have much to offer. Glad my visit was horrible at Summit which eventually led to me The Sheridan down the street.

This community has nothing to offer for your loved ones . I visited the Summit for my in-laws and I highly disappointed the moment I got there. Parking is horrible, there was literally no parking so I had to use Trader Joe’s parking lot. I met with someone in marketing who was much more concerned about making a sale instead of the needs of my in-laws, didn’t seem to have any care or compassion. I didn’t see any activities while I was touring. Apartments can certainly use an update, the only good thing about the Summit is the location. Look elsewhere for your loved ones.

They should allow anyone with any type of disability to participate in all the activities they have to offer. Our experience we had, was that other residents were able to decide if someone with a disability could participate in that activity or not.

If your loved one is in memory care, this is not the place. If you don't have the right medicare insurance that takes their in house doctor, this is not the place. If you want follow up if your loved one falls or goes to ER, this is not the place. If you want to be a partner/team with the facility, this is not the place. If you expect the invoice to match what they automatically withdraw from your bank, this is not the place.

Worst facility! Be warned!! Terrible service!! Negligent people! Don’t care after don’t care!! Careless people that really could care less about your loved ones, they only care about the paycheck! they should have other jobs that don’t include caring for people!! Don’t believe the lies! And just like the other post that complained I’m sure they will reply to this one with a “call the executive director to complain” post (or maybe not since I pointed it out) which is the equivalent to seeking help from the same person that authorizes it all! As they say, from the head flows the same spirit to the workers in lower positions. It’s all a reflection from the top! RUNNNN and don’t look back!!!

I would give no stars. My mother lived here for just over a year. They have 2 aids and a nurse for the entire floor. I witnessed many incidents of residents being neglected, particularly after dinner until bedtime when there were few or no family members to see what went on. The 2 aids would be sitting away from the residents ignoring them even when the residents requested assistance. My mother had a UTI, was dizzy as a result and fell and was taken to the ER and was fine. Rather than watching her after she returned, they left her alone and less than 24 hours later, she fell again, this time, broken hip, surgery and over a month in rehab. They only bathe them 2 x per week resulting in frequent UTIs. The food is inedible and cold as they bring it up from the first floor and it sits. They have minimal activities so my mother would fall asleep during the day then they would give her sleep medication that she would not have needed but for them allowing her to sleep during the day. We had frequent conversations with the director [name removed] to address all the problems and she was rude and dismissive. The facility is new and beautiful looking but don’t let that fool you, the care is terrible and unsafe. For the prices they are charging you can get better care elsewhere. We have switched to one on one full time home care at an equivalent price.

If you want what your money to cover the services your loved one's care plan covers, then Arbor Terrace is NOT the place.

Lakeside suggested mother spend 3 weeks in another rehab facility to meet level of care requirements. Weekly reviews were upbeat and positive. Completed all paperwork, obtained a move in date and they cashed 5K deposit check. After numerous delays and avoidance by management, we were told she was not a fit for Lakeside standards on the 20th day of rehab. Waisted 3 weeks where we could have been looking for another facility. Extremely dissatisfied with the service/noncommittal effort to string along the ultimate refusal. Good news.. Only took an additional 2 weeks to get 5K back from Lakeside. Mother residing in another facility on the island we found in 1 day with willingness to help her, understanding of her needs lessoning restrictions or delays. Feel Lakeside is screening potential residents with little to no maintenance requirements for acceptance due to being a new senior care facility...