The Arbor Company

I was not very impressed with the tour I had taken of this community. I did not get a warm cozy feeling from it and felt like I was walking into a hotel when I arrived. Everything just felt very temporary not like somewhere I would want my mother to live long term. I also thought the lady who gave me my tour [Removed] could have done a better job. She was not very knowledgeable and seemed to rush us though.

Arbor Terrace is a well appointed facility in Lanham, Maryland, which boosts of scheduled activity offerings, dining choices and internal services. While the staff is very nice, there seems to be few of them. No one monitors resident water intake, food consumption, or regular well being. One family reported that their Mother had to be hospitalized four times in one year for dehydration. When we insisted that the 'nursing' staff monitor and encourage our parents water consumption, the excuse that was given is that they did not want to interfere with patient's rights. When our mother fell, they could not tell us how long she had been on the floor of her room as there is not a system for recording consistent room checks.

Dogwood forest has staff that are rude. They do not want your loved one coming back to their facility if they get sick. They would rather them go to a nursing home or out on the street before they will let them come back. No heart whatsoever. We will be looking for a new place for our father.

All fluff. The staff does not seem to know what is going on. They seem very confused. Not impressed. Not impressed at all. Arbor Terrace Crabapple portrays a very "hands on" and "on top" of assisted living but it is lacking in all respects. My in laws have been there a while and it has not changed Sad for such a high cost of assisted living.

I cannot recommend this facility. Our experience has been extremely disappointing. The rooms and common areas were often not as clean as they should have been, and the overall quality of care has been far below our expectations. We repeatedly raised concerns with management through emails and conversations, yet the same problems continued. Basic care, including hygiene, meal assistance, and timely attention to our loved one, was inconsistent and often inadequate. As a family, it has been heartbreaking to witness. Communication was poor, and instead of working collaboratively to resolve our concerns, we often felt dismissed. Every resident deserves compassionate, respectful, and attentive care, and unfortunately that was not our experience. I sincerely hope the facility takes meaningful steps to improve the quality of care they provide to their residents and their families.

Is there a minus 5? Terrible experience and I have moved my Dad out. They were dishonest up front about cost, moved him twice, food was terrible, another resident was stealing from him and they refused to address it, slow to respond to residents in distress, the entire Bridges wing always smelled strongly of urine. It was horrible.

Treatment staff overall were good however communication from the Director has been poor. My MIL has since been discharged to long term care and we have been asking for weeks for an official discharge date and itemized final bill...to no avail. She doesn't return phone calls or emails then when we speak with her in person she promises to get what we need then still doesn't deliver what she promised.

My mother moved into Arbor Terrace Norwood in [date removed]. She walked into the facility with the aid of a walker singing and dancing. In the space of 11 months she fell 3 times. One time requiring 10 stitches to her face. Within 8 months she was confined to a wheelchair and hasn’t walked since. Her basic needs regarding hygiene weren’t met. She had dirty feet, scales, peeling skin and black pitted areas. On one occasion I found bruises on her body that had been there for sometime. It was only because I bought new clothes and took her into her room to try them on that I discovered them. I was told she bumped into a counter . I was denied a copy of the official report. As a result of the falls my mother wasn’t the same anymore. Every fall is traumatic for a dementia patient. It became hard for her to feed herself and so I’d find her dirty with breakfast and lunch remnants all over her. She’s a shell of who she was 13 months ago and I blame Arbor for not keeping her safe. Stay away.

I am in CNA school and a fellow student told and showed us proof about the shady practices that take place here. She was hired as a caregiver but they had her passing meds, Inserting tubes, cleaning tubes, and etc as an unlicensed person. This is a safety concern! No one without a meds license or Cna license should be inserting tubes or passing meds that’s such a liability. BEWARE! I was so disturbed by what i heard and saw and had to post.

If you want to see your loved one decline rapidly then memorycare is the place to accomplish that. However if you care about your loved one and wish to ensure their longevity then seek another facility as the director of memorycare and the upper management at the facility is only concerned about superficial appearances. The cosmetic look is golden but once you have signed on you will see all the cracks are in their foundation and once your back is turned you will see the true service for your money. Think twice as this is a costly decision on many fronts!

My mother was there for over three years and the level of care continued to decline as she needed more care. Medications were messed up and left laying on the floor (more than once); feces was not cleaned up on bedding (more than once); rather than attend to her incontinence issues, they would double up her Depends. Was left in room to eat all three meals - never encouraged to join others. Doctors orders were given to help with bathing and brushing teeth - neither happened. Would push her alarm button upon falling and often it would take over 30 minutes before staff showed up to help. Staff was not responsive to emails or calls. Room, while spacious, was rarely cleaned and had an odor that was never addressed. Very expensive for what you get...or don't get. If your loved one is extremely independent, they will thrive here. But if they need any assistance, they will quickly diminish as we saw happen with my mom.

Arbor Terrace seems to be unable to accomplish what we at home did 100% of the time… administer medication to my mother. As of today — [date removed] — they are still working through her supplies from May. What’s more, I was only informed that she wasn’t taking her medication a couple weeks ago. My mother suffers from Alzheimer’s as because Arbor Terrace neither administered the medication nor informed me promptly of the problem that might have been addressed, her condition has declined significantly. One of their charge nurses has repeatedly provide me with false information and is argumentative and unprofessional. I would not recommend this facility. The facility is nice and most of the staff is professional, but some of the nursing staff is horrible. And that’s tge most important staff.

Don't be deceived by the appearance of this facility. Checkout Complaints filed with PA Gov. of facility and director of nursing [removed] I moved my loved one out of Arbor, as the facility was unable to perform the care and services it prescribed under the state mandated Resident Supported Care Plan RASP. My patience was exhausted after many many months of complaining about, among many other things, finding her sheets dirty and her room un-cleaned as well.

The facility is not a good choice for a person who needs a higher level of hands on care. Nursing/ care staff is difficult to work with in solving problems. May be okay if someone is fairly independent. I would not recommend the facility.

My father was at Solana 2023. They were understaffed quite a bit of time and lied about that. When he first got there, the food was excellent then it went downhill. I felt as if I had to go every day to make sure of his safety and cleanliness there I changed his sheets and clean the bathroom Near and to the very end of my father’s life I was there almost 24 seven monitoring him because they couldn’t seem to get his morphine to him on a needed basis I have everything documented and it’s not a place you would want to send your family member at the end HORRIBLE!! I’m reading this and if there’s any other way, I could tell people about this I will please don’t let them fool you.

Don’t let your eyes deceive you! Grounds are kept well, interior design beautiful, and that’s about it! Spending money on a luxury-like resort! Meals - same thing everyday, stale, if you’re late- you’re not getting a meal! Hygiene- if you’re in assisted living, you pay for care- which is a minimum of two showers a week. Lucky if you even get one! No staff and they make excuses! Laundry- once a week, if you forget to put your laundry bag out- you’re out of luck. And count your blessings if you get everything back! Or you might even get someone else’s clothes! Housekeeping- once a week. Hopefully you have not made a big mess, or that person gets so mad! And the nerve of you to stay in your apartment when he/she comes to clean. I mean can’t you just take a nap in the hallway! Staff- there are some decent staff like some aides and med techs, but most recently a lot of them are quitting. In fact, there’s hardly any more staff! Save your money and RUN FAST!

Despite us telling them that our mother needed her Parkinson's medications religiously on time, they gave it to her 2 1/2 hours late and she really suffered. Their response time was disgraceful. My mother waiting an hour to 40 minutes whenever she buzzed for help. I would never recommend Arbor Terrace unless your loved one is very independent.

My experience at this facility has been terrible. One of my biggest complaints here is the food. It comes out ice cold. All of it, no matter what it is. I will say, they did hire a new Chef and things started to improve. But he got fired and now they're back to what they were. The meat, the vegetables, everything is served cold. It's to the point that hardly any of us go to the dining room to eat anymore. We prefer to have our meals delivered to our rooms so that we can heat them up before we eat them. Another big problem is that no one listens to your concerns here. If you complain, they tell you to leave if you don't like it here. This facility is a month to month agreement versus a traditional year lease, so it's easy for them to tell you that. Another issue is that help is never available. I know of 2 residents that have fallen and pressed their 'call button' for help and they waited for over an hour for a response/help. It's terrible. The only good thing here is the Physical Therapy. My husband and I both use it and it's very good. But not enough. I don't know how this place stays in business, to be honest. I don't think that the owners are aware of how terribly things are being run. There are hardly any Independent Residents left here. My son's reasoning for moving us here was so that someone would be there to help if we need it. Well, I don't get help here. There's never help available. I would not recommend this facility to anyone.

my mother is a resident in memory care. a short summary: 1. promised a particular room. shortly before admission, informed that the room was unavailable (which they knew was likely when the first room was promised). 2. they refused to give necessary medication. their rationale boiled down to: we screwed up the initial paperwork on admission. you fix it. 3. my first call to their nursing director was not returned. my next call went to her voice mail box -- which was full. box was still full during my next call days later, even after their executive director had been informed. 4. when i filed a complaint with ahca, their executive diretor retaliated by sending a notice of eviction and then threatened to charge me with elder abuse. real nice. 5. falsely claimed to outside callers that i refused to provide a telephone for my mother. there is much more; but i only get 1000 characters here.

Please do your research before sending your loved one to live here. The facility might look nice from the outside and in the lobbies, but the rooms are absolutely filthy and the “care” they provide is subpar. When we were packing my aunt to move her to a new facility we found trash under furniture, dirty sheets and wipes stuffed in with clean ones, trash in her closet, trash and rusty razors in her nightstand, broken windows that had been “fixed” with cardboard and duct tape, and poop stains on the walls. There is also a serious lack of communication by the administration with family members, and questionable practices where it comes to medication and nutrition. We also often found my aunt (who has dementia) laying in bed in the dark staring at the wall because no one had come in to turn a light or the TV on. I will be reporting Arbor Terrace Lanham to the proper agencies because no one should have to live in a place like this.