The Arbor Company

I loved Arbor Terrace. The facility is beautiful and it is in a great location. The staff members were all so friendly during my tour. It is more expensive but it seems like it would be worth it. We were actually on the waiting list and had put a deposit down.

This community makes their residents feel at home from the first day. My family is pleased with the communications, not only with the residents, but also with the family members.

The decision to move my mother to the Memory Care at Dogwood Forest has been one of the best decisions our family has made regarding my mother’s care. I had visited multiple communities prior to selecting Dogwood Forest. From the moment I walked into Dogwood Forest for a tour with [name removed], the Sales Director, I knew I had found the right place for our mom. The decision to place your loved one in memory care is not an easy one, and Lori made us feel like family from the first visit. She explained every step of the process and was there for us to make my mother’s transition easy and smooth. The property is beautiful, welcoming, exceptionally clean and well maintained. Every staff member we have encountered is attentive and goes above and beyond to make residents feel at home. The outings and daily activities keep residents safe, engaged and entertained. We are so blessed to have discovered Dogwood Forest, and feel our mom is safe and very well cared for at this community.

Everyone was extremely friendly and provided the information needed. We are still in the discussion phase with my mom as the cost is higher than she would like to spend

I would tell others that it is definitely a top three choice for your family. The appearance doesn't appear to be a nursing home, it appears to be more of apartment living. The staff take care of the residents and it is great.

I highly recommend this community for independent and assisted living to others based on my experience. The staff was wonderful, kind, and helpful. The grounds are well maintained and beautiful also.

We chose Arbor Terrace because of the location of the facility, it puts us closer to our family which is great for us. They do have a very good variety of activities provided for residents. They also offer church services on Sundays, and the gentleman who does them is awesome. The engagement staff is all young, which is amazing. They bring the youth and energy with them, and all the residents enjoy that. I would recommend to others looking and already have.

This was one of my favorites. It was new, and they allowed for two people in one room, which could be a plus. Although it could be a minus too. But I thought it could be a plus for my loved one. They seemed to have more caregivers in their memory care unit than I had seen at other ones. The staff were very friendly. The tour was absolutely outstanding, and I saw what I wanted to see. I ended up opting for home care instead, just based on my personal opinion about these types of facilities. You want your loved one to be cared for and treated the same or better than you would treat them. Sometimes as their family member, you get frustrated. You can take things personally and just need a break. But it's hard to entrust your loved one's care to someone else, especially when it's so expensive. And especially now with the virus, and how hard it has become to keep caregivers staffed. I toured before the virus, but even so, I wanted to hold off on moving my loved one to a community as long as I can.

I have been extremely happy with the care and living arrangements for my mom with dementia. She has been here for over two years and I'm so impressed with not only the engagement of the staff but the upkeep and beauty of the facility. I did a lot of research in advance of my placement and Arbor Terrace has lived up to and beyond my expectations.

Favorite so far! We’ve seen two but want to look around before committing.

We moved my parents into Dogwood Forest about two months ago. My Dad was diagnosed with ALS and my mom needed more help with his care. Dogwood and the staff have been awesome. They are so caring and do everything they can to make my parents feel at home. If there’s something my parents are unhappy with the staff has a sit down with the family to figure out how to improve or make them happy :) My parents were even allowed to bring their beloved Standard Poodle and they welcomed him as well with open arms. Also if I have a problem I text one of the staff and she immediately responds and takes care of whatever we need! I would highly recommend Dogwood Forest

From the first interview through the difficult and challenging task of actually admitting my wife into Holbrook, the staff went above and beyond in making this difficult process as easy as possible. At each stage a staff member carefully explained each step and answered al of our questions. When the day finally arrived that we had to make the transition, after weeks of agonizing whether we had made the right decision, the staff welcomed my wife so effortlessly it relieved the stress our entire family had been feeling as admittance day approached. Now, after six weeks, my wife is thriving in her new home with each day filled with activities focused on associating and gathering, interlaced with activities to help stimulate them both mentally and physically. We could not be more pleased. Now, I will be moving close by into the independent living area and am excitedly awaiting my transition.

I would tell others that everyone is warm, inviting, helpful, and knows everyone's name and it is wonderful. The staff are ready to help and willing to communicate with you via email or phone calls. They have bingo, art projects, trivia night, movie, bus rides, happy hours, and more for the residents to choose from on activities.

It was a beautiful community, just out of our price range.

Arbor Terrace turned out to be a much better situation for our loved one, we are very happy so far. We are very happy with the care our loved one is receiving and they are very good with encouraging our loved one to participate in activities. The community is very clean, and they have been really good with getting our loved one to clean themselves and pick up after themselves. They still assist with a lot, but its encouraging to see the staff would with our loved one. Our loved one is sleeping much better here, and gaining weight they had lost at another community. This turned out to be a blessing and we would recommend this community.

Overall it's been a great experience. My family was very concerned about placing our loved one, especially because she didn't really want to go. She always had the image of abuse in these types of places. But it's been a warm, family environment. She says the people there are very friendly. That's been a huge relief for our family, and we've been very happy. The only issue we've had is we opted to use their pharmaceutical company for her medication, and we question the billing sometimes. It seems on the high side, and they billed her for something we had already supplied. That's been my only concern. I would just recommend that people check very carefully that their billing is accurate.

new and large facility - lovely apts - very roomy, only 4 years old.

Our experience has been pleasant and good. The people have been very helpful and very attentive. The food is hit and miss with my loved one, but she seems to love the activities. Her favorite is the live music sessions they offer.

We loved this community. It was total assisted living. There would have been more people who are more like our loved one to socialize with. The price point was much more with no patio was the only downfalls for us. The staff that gave us the tour was very nice.

Our family had an in person tour and just based off the tour we would recommend Arbor Terrace Citrus Park. The community was very clean, and very new. They had a lot of different activities, they had a pool and a putting green. It is also pet friendly.