The Arbor Company

It is a very pleasant atmosphere right when you walk in and what struck us right away was just how friendly the front desk staff are and that is not always the case. When we come to visit and we stop to look at something or are walking down the halls the residents will just come up to us and start engaging in conversation which we love. Based on our experience so far we would recommend this community to other families

Its been top shelf the whole time, everyone there is excellent.

[name removed]is wonderful and the facility is wonderful. Unfortunately, it is beyond my mother’s means..

Arbor Terrace Middletown was very nice but very expensive.

Excellent experience so far - our loved one is very happy there and worked out to be a great fit

So far things are going very well. It has been an adjustment period for my mom, but she seems happy and she made some friends right away. The staff is really on top of things and take care of things quickly. For example the nurses went into my moms room and her pill bottles were empty. They called and got her medications figure out within a day and communicated that with me. The medical staff are concerned and really care about the residents. I would absolutely recommend The Preserve at Palm-Aire.

We chose The Gardens at Eastside because of the quality of the training of staff specifically to dementia is through tape of snow who is a dementia specialist. My mom is in a private room and they are small but that is consistent for memory care residents. I like that they required all of their staff to be vaccinated for covid. All of the residents were also vaccinated as well. The facility is so clean and fresh. I would absolutely recommend Gardens at Eastside to others looking.

I had a tour last week with there Sales Director [name removed] and it was very informative. He actually took the time to learn about me and my situation as well as then hearing & learning about my dad. It was refreshing to have someone care and ask questions, rather than try to sell me something like a few other places that I regrettably went to the week before. I am gathering all the additional information on my fathers finances but [name removed] gave me some great suggestions and options on how to make the transition affordable. I am looking towards September so that we can get all the logistics in place but I am SOLD on Arbor Terrace Norwood. Chalres W.

Hi [name removed], Thank you so very much for the wonderful tour you gave us. We were really impressed with everything and wouldn’t hesitate in sending our loved one there. [Name removed], we were amazed how you remember everyone’s name and how you take time to acknowledge these dear sweet people. You certainly are a credit to the Sheridan. Please keep in touch with us and we hope to see you again very soon. Sincerely, Richard and Jill Glisson

Attentive staff on unit, aesthetically pleasing. Pleasant receptionist, informed management, well-equipped kitchen, engaging activities, competent, compassionate nursing, clean, and inviting décor.

I would definitely recommend Eden Terrace to anyone looking for a place like this. It's lovely and wonderful. I like everything about it. In fact, I wouldn't mind living there myself one day.

I have enjoyed everything here. The people who work here are wonderful. You have done a super job of making it a happy home for all of us. Thank you and God bless you.

I am a current resident at Arbor Terrace Lakeway. I moved here from an Arbor community in Florida. I love living here and my family is very happy that I am here.

I first looked at Arbor Terrace Hamilton Mill back in 2016 and I loved it and was eager for my parents to move in. Unfortunately they did not have independent living at the time and they were not ready for assisted living. Once we got everything figured out and they offered independent living, we knew this was the place. Everyone is very personable, helpful, and they are on top of any issues if things comes up. My parents have said a few things about the dining experience. They have said sometimes the food is way too spicy or too rich. They really like the main chef though, he comes out and talks to the residents to get feedback which is wonderful. We would like to give a shout out to [name removed] the waitress. She puts up with a lot and is a real gem. They love everything about the facility really. There are plenty of activities provided and we really like [name removed] the activities director who has come on. We now get information on what is going on and I really appreciate that. The staff have all been just awesome to my parents. I really have no negatives about the facility and would highly recommend them to others and actually already have.

Our family had an in person tour and it was such a great experience, it really looked like a wonderful place

The best thing I did was find Atria, now Arbor Terrace in Norwood. I placed my 87 year old father there in Nov 2019. He loved it.! Took him a short time to get used to it, but he did. He made many friends with the residents. He made friends with all the staff. They all loved him. I was so happy the first time I heard my Father call Arbor, “Home”. It indicated to me that they did a very good job making him feel comfortable enough to think of it as his “Home”. Arbor in Norwood is beautifully decorated. You would think you were walking into a 5 star hotel. The staff is extremely helpful, caring and very pleasant. They have activities for the residents. My father enjoyed Senior yoga, the Exercise Room. Hungry? He would go to the restaurant, look at a menu & order himself a meal. Laundry would get done for him, Housekeeping would clean his room. He didn’t have to worry about those tasks. I couldn’t ask for more, knowing my father was in a safe, pleasant Home. Thank You Arbor Terrace!

The tour was very informative. It looked like a very nice place and I would be surprised if it was not just as great as the facility that we ended up choosing. For us it just came down to the price and Arbor Terrace was a little bit bigger with more residents and we wanted something a little more small and personal.

HarborChase has been ideal. Its been totally reassuring and given me an amazing peace of mind. I'm an only child and my dad passed away, so I feel like my mom is my responsibility. To getting me in with the sales director, to everything else, it's all been really good. I would absolutely recommend them to other people. When you're at HarborChase, you feel like you're at a Hilton. They use shelving instead of a handrail and they make sure that the small details standout. There's a bistro/restaurant style dining area that's laid out beautifully. There's a formal restaurant inside that has a bar, an open wood fired oven and menus! They do her laundry for her if she doesn't want to do it herself. She has a full stainless steel fridge and the quality and details of her room are nice; like the granite countertops. It's a good sized apartment. We compared it to another community and the other place was twice as expensive, and not nearly as nice. Her apartment just looks fantastic and they allow her to have her cat with her.

Recently visited friend who just moved to Arbor Highland Park. Compared to others in the area it definitely has the most welcoming feel. Employees I came across appeared pleasant. My friend says residents have been overall welcoming as well.