The Arbor Company

We have been very impressed with the staff to residents ratio - it seems to be very high so the residents get very good individualized care. The staff know all the residents by name, they are always greeting them in the hallways and always engaging with them. The meals and dining service gets 6 stars, they always make sure the meals are on time. They are incredible attentive and based on our experience we would recommend Arbor Terrace Sudley Manor to other families.

My step-mother was one of the first tenants to sign on and never had a bad day. She loved her apartment, met great new friends, and raved about the meals. She was never bored and always felt she was heard by staff and administration. Even when things got hard for her this year (she passed in June), Lakeside and its community were there for her—and her family. Staff helped to communicate with us about her situation, and resident friends were available to help. Throughout her illness and subsequent death, the staff were always there to help her family, from opening a mailbox (we had left the key in New Jersey!) to providing a space for a memorial service so her friends and family could say goodbye. if you’re looking for someplace safe, professional, warm and with a real sense of community for yourself, or for your loved ones to thrive in during their later years, this is the place: The Lakeside at Amelia Island.

On almost all occasions the staff/care team are wonderful and very caring. Unfortunately, on occasion there is a caregiver that is not attentive. They are focused on getting the task done quickly without regard to the resident. But I would not let that deter you from living there because the majority of the time the well being of the resident comes first.

My loved one is in a safe space and she is very well cared for, which gives me a peace of mind, and a sense of relief The facility is very open to suggestions and being helpful. It's a new community, but they listen and hear me, and try to resolve any concerns, that I may have, in which they are adding new services. My loved one is cared for in a loving and warm way.

I love it here. I have a lot of friends. I play pool and they have bowling, swimming, water exercises, and pools. The food is good. I grew some flowers and tomatoes.

Over all it was a satisfying experience with the exception of an unfriendly attitude with one of the male servers in the dining room When we complained that the meal was cold he said it wasn't his fault he's just the server When I asked him to please have the meal re-heated on the micro he left with the meal and didn't come back for nearly 15 minutes by this time other people in the dining room had finished their meal and was eating the desert. When I complained to him he said Your not the only one here

We love Arbor Terrace Naperville! As my mom's caregiver, this facility is outstanding.

The Solana East Cobb is such a beautiful facility. We had an absolutely amazing tour experience with them. IT is definitely an active community and would be great for an individual who is social and likes to do things. My dad is not very social and would not have taken part in the great amenities that they have offered here.

I'll start with a caveat based on some of the other reviews complaining of meals served on disposable plates, etc. Because facilities like this are required by law to take more precautions than most of us during the pandemic & due to staffing shortages that every single industry is facing, you are not going to find ANY assisted living able to serve restaurant presentation type meals on fancy fine dinnerware right now. I've been in healthcare 30 years myself & have never seen more challenges in the industry. Please be gracious.... I would highly recommended Arbor Terrace. I only wish we had known about Arbor earlier. It was hard for Dad to leave his beautiful home - but there was just no way he could navigate the stairs and stay there alone anymore. But not only does he have a beautiful comfortable apartment there, I feel like we have both gained more family members in the beautiful community provided by the Arbor Terrace team. It's not just a place for Dad, it is home & family.

The director [name removed] is just a sweetheart, everyone from the front desk receptionist to the nurses to the maintenance team and just the day to day staff that handles our loved ones care is just amazing. Everyone is overly friendly and accommodating. Our loved one does not have any complaints regarding the meals and from what we can see of the activities calendar the activities look fantastic. It has been an awesome experience, we want to go there when we are older and we would recommend to other families. Only complaint - which is out of their hands but due to covid we have to schedule appointments to come see our loved one and we would love to just come and go as we please.

Very accommodating and really remember everyone even with residents wearing masks due to Covid. Husband raves about the food and it really is great. His needs are met and is safe place for him, overall has been wonderful.

I was at this facility recently and thought it was amazing! It is very modern with a wide variety of care services for the residents. There is a bistro, a few restaurants, and a formal dining experience available. with great food to choose from. If you are looking for a great place to live for your loved one, Harbor Chase is the place!

Excellent management. Consistent and attentive care. A variety of daily programs for a diverse community.

The most wonderful caring staff. Fabulous large apartments. Great food. Wonderful activities. Couldn't have found a better place for our mom and sister.

My mother is [age removed] years old. Both my mother and I (her son), know this is the place for her! She enjoys the activities, as best as she can. Appreciates the room maintenance. Both work ethic and efficiency. I find the facilities to be clean, well staffed, with more than adequate space and friendliness.

All of the staff are very welcoming, cheerful and helpful. My father's apartment is cozy and just right for him. His room and laundry are regularly cleaned. He is always checked on to make sure he goes to meals which is very important to us.

Happy to be here, love the landscaping. Love the room and the size of it. The staff are very friendly and treat you like family.

We took a tour of the facilities with the sales counselor. She was very friendly and knowledgeable. The facilities were very clean and cozy.

My friend moved here a few months ago and couldn’t be happier. He loves the food and all of the activities that they have. The community is well kept, and the staff are second to none.

Very good, nice