The Arbor Company

Arbor Terrace of Knoxville was my first choice. It was just a beautiful facility. The rooms were very nice. The ambiance and longevity of the staff really stood out to me, as did the friendliness and thoroughness of the person who led the tour. We chose a place that was a little less money and felt more affordable for us, but I'm somewhat questioning that choice now. . .

I toured The Preserve at Palm-Aire and I would have chosen it, but we needed to be in Delray. They have a bridge program for people who need more care than assisted living and need to be in a locked environment, but can still hold a conversation and are much more cognitive than most Alzheimer's patients. That's exactly what my dad needs. I would have much preferred Palm-Aire over the community we chose.

This has been a great experience for my loved one and family. The staff communication with the family has been wonderful. They are responsive to calls, texts, emails and more. There are lots of activities for the residents to enjoy daily. The community even has an app for the family to see what our loved one has been involved in. The community has been good at assisting my loved one transiting into the community, and making my loved one feel at home. There are options for games, salon appointments, religious activities and more for the residents to enjoy here. The community is private pay only, and this is the only drawback for us.

There has been, fantastic interaction with the staf. They are very friendly, and have made everything as easy as possible. The food is amazing, which is simliair to a fancy restaurant. They have a new chef. The activities were well advertised, and they have a schedule with different activities. What they provide, for my loved one is absolutely amazing. When I I visitied and helped my loved one move in, the residents were very welcoming. Everything is brighly lit,they have things along the wall. It doesn't look instituional, and it's very decorative. The residents get togther within groups, and meet to watch the different shows on TV. They have comfortable chairs and couches for the residents, and can bring snacks.

We met with [name removed] who provided us with much information about Arbor Terrace and later took us on a tour of the facility. We were impressed with [name removed] questions to help her determine our interests and needs. We were impressed with [name removed], the cleanliness of the facility and the variety of apartment floor plans.

We've been very happy with Arbor Terrace Glenview. The people are good and attentive. It's on the smaller side, so I feel like everybody knows each other. The nursing care has been very good. The ladies who come and clean her room just do superficial cleanings, but overall the facility is very clean.

This place seems great! From the moment I walked in I was immediately engaged and welcomed at the front desk. The sales gal provided me with great details about what is offered and what I could expect throughout the process. She even mentioned things that I would never have thought to ask. I was pleased to see so many residents that are still able to socialize and move about the place own. The rooms are nice and so are the common areas as the place is relatively new. I had an opportunity to speak with a woman who lives there and can tell that this place takes really good care of the residents.

Because of the social events and friendly staff, my loved one has made some wonderful new friends. They were hesitant the first few weeks and stayed in their apartment, but with the staff's encouragement to eat in the dining room and attend the activities, they soon called Arbor Terrace their home. The nursing and CNA care is excellent. My loved one still feels independent living in an apartment, but it's comforting for them and for us to know that they are being well taken care of.

I went for a tour of the facility today with [name removed] and was very impressed. I was greeted by the lovely receptionist who knew my name right away! I was very welcomed from the get-go. The facility itself is extremely clean, well kept and everyone I encountered was very nice and welcoming. The rooms are spacious and have large windows that let in a lot of natural light, which is great. I met the chef and was able to see the menu selections which all sounded very good. It seems that there is a lot of opportunity for activity which is wonderful. [name removed] mentioned a casino outing and a Cubs game to name a few. How fun! The residents that were walking around and in the common areas all seemed to be enjoying themselves. The outdoor patio area with grill looked like a fun place to gather or host your family for a BBQ. Overall, it appeared to be a lovely place to call home!

I would probably encourage them to remember that no facility is going to be perfect in every area. Either your loved one needs to be able to stand up for themselves so they can bring up any issues or concerns. If they are unable to speak for themselves a family advocate or friend would be highly advised. Overall great place.

My mother has been a resident at The Preserve for 2 years. We are extremely happy with this community. It's well run, clean, professional great staff. She gets excellent care. This is the first assisted living apartment I placed her in after my father passed. I consider it great luck I found the perfect place on the first move!!

The medical care at HarborChase is top notch, everybody that works there is extremely friendly, kind and loving and based on the experience we have had so far we would absolutely recommend them to other families who are searching for a place for their loved ones.

My mother has been at Arbor Terrace for 2 years….I can not recommend it strongly enough! We initially chose it because the building is beautiful and emmaculate . The residents seemed happy and friendly. Well mom just fit right in!! She’s made so many friends and I love getting daily updates from Arbor Terrace about what she did that day! Administration has a true open door policy and is always available. The care staff is amazing!! If you need Assisted Living the only place to see is Arbor Terrace Mountainside!

Great place for active seniors! So many activities to do. And fitness programs. My mom is very happy living here. Thank you Arbor Terrace

Excellent employees. [name removed] at main desk is excellent. [name removed] is a very classy young lady. Excellent employee, ALL good for the community!

Food is excellent. Waiters and waitresses are very good. The staff is helpful and cheerful. Facility is clean. I like having a kitchen and washer and dryer. We are glad to have the size we have had for the last two years. So glad we have moved here.

This community makes their residents feel at home from the first day. My family is pleased with the communications, not only with the residents, but also with family members.

My husband and I moved into our 4th floor apartment on [date removed]. We've met some great residents who are retired professionals, just as we are. The food we are served is delicious. The amenities more than meet our needs/wants, and the entire staff is friendly and professional.

My son visited with me. They were very informative. I moved in several weeks. Two years have passed and the people here are very helpful with everything. [name removed] at the front desk is so helpful and kind. All workers are helpful. I will be here until forever,

Absolutely love it here. Everyone is the best, especially [name removed] at the desk & [name removed], the lady who keeps my apartment really clean. Also, [name removed], a young server in the restaurant is super nice. I have very low vision and she's great. Love it here.