The Arbor Company

This community seemed to be sufficient but more expensive. The facility was pretty large and there were a lot of activities and my loved one did not have a need for all of this due to his conditio. They were friendly and helpful and willing to answer all questions I had about this community.

We are very happy with this community for our loved one. Everyone has been great at this community. Just like any other place this community is expensive. This is a nice small community for someone in assisted living. It is very comfortable and it is not overly glamorous or anything like that this community is very homey feeling. The healthcare director is fabulous. According to my mom who is very particular about her food the food is very good. The whole staff is great they are very friendly and efficient. Her room is always clean and my brother has had a lot of interactions and they have just been very good.

So far the experience has been great, the staff and their care services have also been great. She seems to really be enjoying the meals and dining service, but she is still pretty active and their isn't a huge variety of activities so that could be improved.

I toured Harbor Chase and found it to be fabulous, it looked great! the people were very friendly and the community is extremely spacious. our tour guide [name removed] was very sweet and gave a good tour. there are a lot of activities and amenities available, but we were unsure if my loved one would take advantage of those things. it was a bit off putting that our tour guide asked "what's it going to take for you to sign today?" - I did not have any intention of making a rash decision and her question came off as a pressurized sales tactic. a really great and nice looking community, but we chose another community because Harbor Chase did not fit into our budget.

This community is so warm and inviting. Everything feels tailored to my loved ones needs.

[removed name] is wonderful. Very personable. Lovely woman. Very knowledgeable, helpful. Facility is very nice, clean and bright.

Great job

Great facility, very friendly staff. Thank you for the tour!

The facility itself is extremely clean, the only reason it does not get a 5 is because the residents, including our loved one who has memory issues refuses to let the house keeping in their rooms because of their confusing, so sometimes the rooms aren't as clean. However that is no fault of the house keeping staff. We have had a wonderful experience so far when it comes to the friendliness of the staff and the care they provide - they would get 10 out of 10 stars. We have not eaten the meals themselves due to the covid restrictions but what we have seen of the meals they look delicious and well presented. We have seen the activities and they are appropriate for the residents ability levels. They have chair dancing, balloon dancing and bingo. They basically treat the residents there as family.

Our family had an in person tour and this would of been our second choice, the staff was very friendly and informative but we did not like the location.

The tour was good and the community is great with a lot of friendly people. Overall, it just boiled down to the location, as it was not close enough to the medical road. I would have also been further from family.

The people there are wonderful, they have a tight staff that are always willing to help the family members and residents. The manager [name removed] the front desk staff, the bus driver and maintenance team is just wonderful. The facility itself is very nice, however the meal quality is just not good. It has declined, sometimes they are not served adequate portions and the dining service is slow. It is just a hit or miss lately.

Arbor Terrace knows how to handle individuals who have some memory loss. When they did the assessment they saw that and let us know that all of their staff are trained properly. When we toured with them, they were not trying to sell the facility itself, they actually seemed to care more about the individual and what they need. They have activities going all the time, they are always keep her busy. I have seen some of the food she gets and it does not look great, she is not a picky eater and she barely eats. The variety is fine, but the quality of the food and the portion sizes need improvement. I would definitely recommend them to others looking.

Nice community, just not the right fit for my loved one.

The staff are really great at working with my loved one who can be difficult to work with. They try really hard to assist with daily living activities for them. [name removed] has answered every single one of my questions, and has been available to talk through concerns over the next stages of my loved one's care.

This is an amazing community and this was the second choice for my loved one. The director is amazing and the type of person you want caring for your loved one. I just felt that this would be too small for my loved one. This community is for someone that is used to being in a smaller area.

Great facility, super friendly staff. Thank you for the tour!

[names removed] were extremely helpful. Facility was open and welcoming and able to accommodate all of our needs.

Amazing! [name removed] showed us the place and we love it. we will be bringing dad to live here for sure.

The tour and community felt very spot on and luxurious. The meal we had during the tour was steak and potatoes. The activity calendar looked wonderful and plentiful. We plan on moving in at the end of the month.