Tarantino Properties, Inc

We were oversold on levels of care in a vulnerable time. The risk that we took everyday in caring for our loved one was horrible due to low staffing. I would never recommend the community to others. The caregivers are very sweet and very short staff. The administration is trash and they oversell what the care staff can handle due to the lack of adequate staffing. There is poor internal communication. Our observation is that the caregivers have no respect for administration and the administration has no respect for the care staff. There was never a working vehicle to be able to take residents to doctor appointments while my loved one was here. The activities director was decent at trying to get the residents engaged in activities. However, there were times that I heard from residents didn't know what they were watching. I wish the community would focus on the quality of care instead of quantity of residents. There were times that the residents would wait more than 30 minutes to get assistance after pushing the call button.

We toured with The Reserve at Katy and we were not very impressed. The facility was older and needed updates. It just did not seem to be well cared for. We were looking for something newer that was bright and cheery and that was not what we found here.

My Mother lived there for 4 years+ with 3 different owners. Sagora being the last one. When it was necessary for my Mother to receive more care than Independent living Sagora was very difficult to work with. The inspection of the apartment was so specific that they charged us for a paint job for small nail holes from hanging pictures. Though I returned the gate key fobs that we had (3) which we paid [fee removed] deposits on we were never refunded the money nor would they respond to repeated attempts to contact them.

Don't ever put anyone there that you love. We are moving our loved one out on Saturday. Within a month of being here, we received a call that they had a scabies outbreak in memory care. Within one week from the announcement, my mom had caught them and it was transferred to her from the caregivers. The same day I went to visit her and I was told by a caregiver that she was the only one there for 17 residents. The caregiver also mentioned that she didn't know if there was any help coming in to relieve her. I texted the director who was unware of the entire situation and if I wouldn't have texted her, she wouldn't have known.

The food keeps getting worse since I moved here. Portions are limited and if your still hungry that’s the way you’ll stay unless you keep food in your room.. At the last residents meeting the director, [name removed], ended the meeting because she said she was tired of our complaints. I am not over weight and don’t eat a lot. The director doesn’t have to eat this food, but she should have to for a week. See how happy you are with the menu [name removed].

This community was not as good as the other communities that I looked at and was the last on our list. It just did not have the vibe that we were looking for for our loved one.

This community can work to improve on their maintenance and overall cleanliness and house keeping. Also we have brought issues to their attention that is not being taken care of or followed through, also they have made changes to meals that we don't approve of.

Run. It's hard to get anything done here. The staff were very unconcerned about a theft in my room. They didn't even write it down or make a note of it or anything. Their attitude was like "So what?" To me, that's not a so what. That takes away my feeling of safety. They've changed ownership since I moved in, and things are really going downhill fast. This is an old complex, and it could be wonderful under the right management. It's laid out beautifully. You can go anywhere and not be out in the rain on the rainiest day. They have a pool, although it could be made easier for us to get in and out of it. But I don't feel like they know what they're doing. There are some very nice people who live here, but I've learned to keep to myself pretty much.

No. Noisy street with cars passing through to get to freeway. Still repairing apartments and areas due to freeze. Carpets very dirty. Not sure of the reason but they spoke to me at a table outside first. Saw bins of linens or trash at front area where I walked up. Saw trash bags in another area in facility.

Not a good place

rating questions above

I would want others to know if you are looking into Colonial Oaks at Vista that they have a serious issue with communication with family members. Also, due to COVID they locked the facility down and no one is able to come in or out to protect residents, which we understood. 4 months into COVID, my mother in law got COVID and she had never left, so they have no idea how she got it. When we tried to visit on her birthday, they were very rude about it even though we were sitting outside the window and they tried to give us a time frame. Overall, we are not having a good experience here.

This is not a very secure facility as they don't keep a close watch on the residents. Residents can easily walk outside and away without anyone ever noticing and this happens frequently. They fail to take responsibility for their lack of actions and their lack of staff to fully keep an eye on staff members. Instead they attempt to put the blame else where such as the resident. They are also more concerned with getting as much money as possible and will over assess a resident actual status just so they get more money. The biggest complain residence have is the food and how slow serving of the food takes.

Today we just got word from my grandmother that [Removed] has left Greenhaven Estates. My grandmother is extremely disappointed just like other residents. [Removed] lightened up the room. She made the residents feel like family. Thank you [Removed] for everything You have done. We miss you already.

When I went to visit this community, I noticed a bad odor. The furniture showed stains on it. We did not want to stay long. It looked more like a business. This was not the worst but not the best.

The person that took us on tour was nice. They offer transportation and an enclosed courtyard. I was not impressed with this community when I visited. There was an odor when I walked into the community. I did not think this community would work for my loved one.

What is going on with the food?My friend lives there and recently has serious complaints about the decline in the food quality. The menu is usually not consistent with what is being served and the increase in canned vegetables versus fresh has increased. She has a very strict diet being diabetic and watches her sodium intake. I would think that an increase in canned vegetables is not a good thing for people watching sodium intake. Are there any plans to improve the quality of food that is being served?

We are very disappointed in the apartment and office services. The apartment was not clean when we moved in and there was a faucet that was leaking all over the bathroom. There is no stopper in the disposal drain and there was a moldy refrigerator in the living room when we picked up the keys. I have been trying for 3 weeks to hear back from the accounting office to no avail.

My father was very unhappy there . They have continued to do nothing for him since he has resided there and he is very miserable.

The staff is rude and terrible to the family members, I would hate to see how they treat our memory care family members when we are not there. They do not follow up on doctors orders, med techs do not ensure medication is taken, they just hand the pills to the patients and walk away.. its MEMORY care they need assistance. There's been instances when I've found pills loose in my grandmother's room. The staff has YELLED at me in front of everyone and has yelled at the patients as well in front of everyone degrading them for not showering.. The director will pretend to take your complaints seriously but never address with staff and I have NEVER seen the director even enter the memory care side in all the years we've been there. The activities director has NO budget for activities so nothing is done with the residents. We've waited for 3 weeks for a UA screening for my grandmother and the med techs said "we will get it when we get it." Meals are late almost everyday!