Tarantino Properties, Inc

My father was very unhappy there . They have continued to do nothing for him since he has resided there and he is very miserable.

My troubling experience at The Pointe at Kirby Gate was most disheartening. It is alarming that such critical aspects of care were severely lacking during my mother's stay at the memory care facility. The absence of a designated 24-hour nurse, coupled with inadequate meal preparation and poor overall care planning, is unacceptable and concerning. My mother's falls, particularly the one resulting in a subdural hematoma due to medication issues, highlight serious safety and healthcare shortcomings at the facility. Based on the distressing circumstances encountered and the substandard care provided to my mother, it is clear that improvements are necessary at The Pointe at Kirby Gate. My decision is not to recommend this facility is valid, and it warrants urgent attention from the management to address these critical issues before further harm occurs to residents.

The staff is rude and terrible to the family members, I would hate to see how they treat our memory care family members when we are not there. They do not follow up on doctors orders, med techs do not ensure medication is taken, they just hand the pills to the patients and walk away.. its MEMORY care they need assistance. There's been instances when I've found pills loose in my grandmother's room. The staff has YELLED at me in front of everyone and has yelled at the patients as well in front of everyone degrading them for not showering.. The director will pretend to take your complaints seriously but never address with staff and I have NEVER seen the director even enter the memory care side in all the years we've been there. The activities director has NO budget for activities so nothing is done with the residents. We've waited for 3 weeks for a UA screening for my grandmother and the med techs said "we will get it when we get it." Meals are late almost everyday!

I moved [name removed] in [date removed]. She did not get in a bath schedule until I had a meeting with the director a couple of weeks later. I was going on Saturday to give her shower and do her hair. I moved [name removed][date removed] because she never got her emergency necklace, she would sleep in the same clothes and shoes several days, the staff was not friendly or helpful especially the nurses. The director brought her puppy to work and let him run around in the dining room. I really think she was not evaluated correctly and was not able to do things others assisted living residents could do. The food was ok but not enough but they had snacks. The director is now at [community removed] over memory care which was where [name removed] was and I moved from there [date removed]. Unless there have been major changes, I would not recommend this facility.

This place is worst! I see they are lazy to take care of the people! Room smells bad too! My mom clothes were mixed up! I don’t see management do cares for the people! Do they have a health care background? Or even a licensed? Every time I will visit my mom, they are just sitting and eating snacks! When I am asking a question or health concerns about my loved one, the supervisor is clueless!

Ownership changes often; breach of contract. I would not recommend to others. I was attracted to them because it was my first time to move to a 55&up. Close to my preferred shopping business.

Moved my mother in and a week later they announced they were sold and would no longer offer any of the amenities that made it attractive to my mother. Still trying to get deposits back and hopefully additional compensation for pain and suffering experienced having to move twice in a month

My mother is no longer at Spanish Vines due to their incompetence and lack of safety protocols which caused my mother harm. So she is currently with family and has decided for peace of mind to stay with family instead of trying to go back to a senior facility. We have placed a complaint with the state that is investigating these matters. So hopefully some of these problems will be resolved so that no other family will have to go through what we went through. But I'm not sure how that may help you all with future placements until they fix some of these issues.

Horrible place and horrible management the whole building had Covid and they did nothing about it!!!! Management is horrible all they want is money turnover is high and they don’t care is resident live or die nobody wears mask

The staff is not nearly as attentive as they should be, probably because they are understaffed. I think it should be known that in the memory care unit at night, there is no one watching and there were 2 separate men with dementia that entered my grandmothers room too many times to count and tried to get in bed with her. I know they have dementia and it's not their fault, but staff should have some sort of alarm system for those who roam the halls at night. I feel like the simply assisted living side of the building would be fine with the amount of supervision, it was just not simply enough for memory care. We stayed 2 weeks before moving out of the facility. It was an expensive lesson to learn

My loved one was not dressed most of the time, not checked on regularly, they would not use their military pharmacy and ordered medications from THEIR pharmacy (at an outrageously expensive rate), and I didn't believe that they were administering her medications as prescribed. Also , someone was supposed to be there 24/7 to answer inquiries but it was almost impossible to get anyone to answer the phone after and I would have to leave a voicemail for a return call, which was not returned, usually until the afternoon

I had a horrible experience with The Reserve. I would never recommend it.

My 93 year old neighbor who has dementia moved in February of 2024. She still does not have an emergency pendant. The staff is not friendly and no one speaks. I could not get answers to my questions regarding my friend’s care so I tried to email the Director who is there most of the times I am there but she is busy. She has yet to answer my email from April 2024. I am not sure she is getting bathed and often has the same clothes on for two days.

I worked with Knollwood Pointe for months before moving my mother in. On the front end, they really sell it well. Despite me expressing concerns over this and that, they assured me my mother was a perfect candidate for this facility. It should have been a red flag that before she even moved in there was SO much turnover in staff from everyone from the sales director to the executive director. Once she moved in, almost all communication ceased. I couldn’t get anyone on the phone to see how she was, ever. I had to authorize her simply getting Tylenol and couldn’t get a call back for days, leaving her in pain. It definitely wasn’t the level of care she needed, but as a whole the facility is understaffed and it shows.

I would not recommend this facility to others. The staff is not helpful at all. The food is mediocre. There are no activities, management is constantly changing and the cooks are always walking out.

My mother was there 14 days broken hip& bed sores...l dont know what happened during her stay but l hate it did happen l took her out . I understand they going to fall but bed sores after 14 day stay...l cried for days my mama 76 years old with dementia she is my whole life but this place wasn't right for her...all l will say is please please visit everyday make sure they are okay cause if l had just left her l don't know what would have happened l saw alot those 14 days that was really bad & that's why my mom is home safe with me...Please Please follow your first mind...the workers were very nice but l cant believe they did my mom like this they all were just being fake in our face the whole time....

This facility is poorly managed and coordinated by the staff! My loved one has been in the hospital multiple times since moving here. I do not recommend Harbison Shores.

unfriendly, rude, workers on their phones, never answers the phone . A Director who Never returns a call. Medication in found in the bottom of an empty boost bottle can't find a worker to ask what it.

The Reserve at Braeswood was formerly known as Colonial Oaks Memory Care. The name change ensued for unknown reasons.The address is the same as Colonial Oaks Memory Care.The nursing director and Executive director may have changed if this is truly another facility with different management. The activity director and sales/marketing team are very professional and courteous. Residents received the COVID-19 vaccine quickly with family permission.

We moved my mom in and they basically did not make sure she was eating or drinking. She passed away after only 38 days in this facility of severe dehydration and malnutrition. It was an extremely heartbreaking and disappointing experience. It was not what I had expected at all. Their staff were extremely inexperienced and did not know how to care for her. I would absolutely never recommend this facility to anyone