Tarantino Properties, Inc

They were alright. They have a very good activities program but their care was a little lacking for our liking. They do have a memory care portion but we had already moved him out by the time we would have considered it, and we had some issues that we weren't willing to go back to.

I selected this property for my Mom because I liked the community and the size/condition of the apartment. I felt it was a good value. She has only been there a short time, but it has not lived up to our expectations. The sales team was great, but all of those promises were forgotten once she moved in. I have had to contact the office several times (i.e. maintnance, incorrect billings, dirty walkways) and my Mom has only lived there for a short time. Often, I have had to contact the office several times regarding the same thing due to lack of follow-up. We are constantly being given different information on the meal plan, which is very confusing to seniors. This has not been the carefree environment I expected for my Mom.

The whole point was to get my dad socailizing and everybody was so nice and they were all excited to make it work. They were supposed to have an ambassador that would be his best friend and go around with him...they were with him for one meal. The first day he was there he was ready to leave and I had to take the next day off of work to persuade him to come back. They made all of these promises about what they were going to do and I haven't seen anything, or any of the sales people, since then. Now we're paying for personalized care, basically we're paying for an ambassador now, but they come and pick him up and take him to meals and activities. Once you move in there you are truly on your own, I realize it's independent living but they sell it as "we're all about friendliness an dmaking sure everything's okay and you'll have an ambassador" but it did not work out that way.

Everything's going just fine right now

Heated pool and spa. Weekday meals, with wknd meal pkg. Across from Willowbrook mall.

first to see; thought 2br/2b was ok space..no outside access from individual apt; neg - specific dining hours

This one has a lease, and all the meals are not included.

Older facility, clean but definitely showing some wear and tear. Quite, smaller total residents then Emeritus and Sunrise. Nice room layouts.

The nurse who heads assisted part evaluated mom and doesn't think she needs assisted; all the things mom needs are included: meals, laundry, cleaning; mom can bathe and dress herself; so far she's handling meds. advantage here would be mom could transfer to assisted if she needed. she hates the place tho because it is owned by royal estates and just didn't like it.

Kitchenettes. Seemed like more of an "old folks home" than senior living. Atmosphere very slow; not much energy. Very casual dining room with rigid schedule.

My mom has lived there for a year and at first it was great. But they seem to be having some issues especially with the food. In the year she has lived there, they have had 4 chefs and the food has continuously decline. Not only the amount given but the taste and what is offered. The residents are very upset about this. My mom does not want to move but the food has become a very big issue. They also have changed their cleaning crew and are having problems there. I am attempting to contact the owners and see what is going on.

There is high turnover in management. The dining experience left something to be desired. Changing in chefs left the food to be undesirable. Maintenance is nonexistent housekeeping is nonexistent, laundry service is terrible. The only activity that people participate in is bingo. It’s a new building, but only half of it is full of residence. Basically it’s half empty.

My Dad had an overall positive experience, but the nursing and administrative situation was not good at times, and we had an awful experience at the end. They had ZERO medical records for my Dad. Dad used their doctor, and they had no medical history. They didn't even know my Dad had congestive heart failure. When I asked about it, they told me they were not required to have medical records. That is not true. Also, I came and found him slumped over in a wheelchair on Christmas Eve morning. The morning nurse said she had been told he had been there for hours like that. No one called me. No one called an ambulance all night. He was virtually non-responsive. He had never used a wheelchair before. No one from Knollwood took any initiative to reach out to us or explain the situation or even check on Dad. Dad never recovered & passed away on [date removed].

The facility itself is quite nice and reasonably well designed. It was clean. However, if I had it to do over again, I would ask many more, much more specific questions about the level and type of care that would be given. It was not a good fit for my brother.

The staff are constantly changing. Not sure this is a place I would recommend.

We went and viewed this property for my 85 year old father. Everything looked wonderful. Apartment was nice size and decent price. Meals, housecleaning and transportation to doctors/groceries, etc were included. Less then 2 months after he moved in, we got a notice that they were changing management, and all of the services were going to be taken away. They also are trying to charge my dad the same amount for for rent, even though it no longer includes meals, housekeeping, etc. I am very disappointed as there should have been transparency in what was going on. My Dad needs these services and now we have the cost of moving him again after just 2 months. I should only give 1 star, but I gave 2 because up until now the people that worked there have been wonderful in helping my dad. Now, they don't do that anymore.

My parents left after a couple of days. They were told that the apartment would be thoroughly renewed, including a new refrigerator. When they were given the key to move in, a number of repairs had not been made. And, the refrigerator was not replaced. During her first day there, my mother fell over a scale left in a passageway. This eroded their confidence in the place. When we presented photos and a list of problems in the apartment, they did a good job correcting them. But, the damage had been done. Based on our experience, I do not recommend them.

This was a wonderful place when I first brought my mom here a few years ago. But the place has deteriorated and the staff is leaving for other jobs. A company called Frontier has taken over and it is clear they only care about money. They have allowed the place to become shabby and the staff is clearly demoralized

My loved one's were residents at this facility. Contract staff, no name tags, no clue who was coming or going. Separate building so office staff is not engaged. A piece of my loved one's jewelry was lost/stolen.

They need to improve on everything. The new cook is horrible. They can improve on food, medication management, and how much they care about the resiedents. With care servcies, the pharmacy is horrible and they don't fill things properly. The nursing staff has no idea of what's going on, and the doctor's services is horrible. The head of nursing is really good, and is getting things done but not the nursing staff.