Tarantino Properties, Inc

Smaller place with a good floor plan. What they consider to be a one bedroom is actually a large studio, so a one bedroom is actually what they call a 2 bedroom (460 sq ft) and is quite high-priced compared to others in the same area. Home-like feeling with smaller resident population.

At first Colonial Oaks was seemingly the best place for my family member. Then about 18 months ago came a change in management, a new director, what some of the staff said were employee benefit reductions, and "best" slid into an area closer to "below average." There were a couple of mix-ups with medicine, what seemed like a reduction of staff members on duty at times, particularly on weekends, along with issues on how some staff members treated my family member. Room cleanliness tracked downhill over the last year and almost no lasting improvement even after assurances from management. We have read on line reviews of many facilities over the last few years. If we have learned one thing, current reviews matter the most.

This was a nice, older facility. I saw nothing wrong with it but the resident’s rooms are very small. The rooms have a very small living and very small sleeping area that is not a separate bedroom with a door, and that’s it. They are a lot smaller than a small college dorm room. For a couple to stay together would be very cramped.

I toured this community for my mom. The staff was nice and helpful with my questions. It was clean and kept up good but just felt it wasn't as clean as the others I have toured. It seemed disorganized. We had to choose another community.

My mother has recently made the move into this community and so far things are going okay. She is adjusting well and things are going as we expected them to go. To my knowledge the staff where easy to work with and helpful with the transition into her new living environment. My mom has mentioned they need some improvements on the meals that the chef prepares throughout the week. I also would appreciate if they would stop loosing my mothers laundry after washing it for her. It is becoming a problem and is upsetting.

We really liked the community and we were set to move my loved in one after an assessment they said my loved one has early memory issues. They were not a fit for the community but when we took them to a different community they did not see an memory issues.

Great tour. Everything went well.

I had a pretty nice tour of this community. The experience was a pleasant one.

My mother in law is doing pretty well at the Brookdale Willowbrook. I would recommend this specific location because it is clean and everyone seems to be very friendly. My children have stayed there and had meals and they said the food was good. Move in went well, but I felt that they were a little pushy ion the date.

Commodes should be tall. The kitchen cupboards are warped. The upper kitchen cupboards are way too high and not usable without a very high step stool which is dangerous and my mother should not be using. No sink stopper. She rates the food as fair so far. At our initial visit, we were told about the van and running errands. We were led to believe that this was a service provided by the estates. At no time were we informed that it was an additional expense to have the van take a resident on an errand. My mother states that the beauty shop is not clean.

They don't seem to be too conscientious there. They aren't very attentive or responsive, or they haven't . I've had to hire a service to come in to help, it's costing me a lot of extra money. The carpet definitely needs to be cleaned, it's been dirty since I first saw it. The room is kept clean enough, and the people seem to be pretty friendly, and have a good attitude.

This is a wonderful place place to look at. It's clean, no fowl smell. Well kept. Staff member has a good relationship with Residents. Staff members care a lot about keeping Resident happy. There was one thing I noticed whenever I visit with my friend to see her mom. The staff does their very best, but in my opinion they are overworked, and Management doesn't seem to care, and that's a shame because they are just exceptional.

I think they have been fair. One of the challenges, is that a lot of these places do a great sales pitch, but they don't always follow through with everything. I have heard a lot of people complain about the response time to a call bell, I know one gentleman said he waited fifteen minutes before he went looking for someone. They said they would try to encourage participation, and assign someone to help show them around, that has not happened. I was not happy with the activities director, he seems more appropriate for young children. My advice would be, when the salesperson tells you they can do something, check with the administrator, and the activities director to make sure they really can do whatever it is.

So far it seems fine. The only issue is that sometimes in the hall it smells like urine. They need to do a better job at cleaning it. Overall, It has been an okay experience.

2/7/15 - Met with [removed] to tour the facility. 1 BR was adequate. Does not have 24 hr. nursing, but has on-call nursing.

Things have gone fairly well with Lewisville Estates. It is a nice looking place, and the staff are friendly and very responsive. However, I feel like they could stand to have a few more people on hand, they seem a bit understaffed to me.

My loved one has fallen – and they chose to send my loved one by ambulance twice – and I don’t think that was necessary – I think there should be judgment. I’ve been there when my loved one was eating and the food looks okay. The public relation person when we first went there was awesome, but there has been turn over in administration and nursing staff.

This was a very nice looking community, and we were looking forward to our loved one spending time here, but unfortunately that was not how the situation worked out. We were very upfront with them about the high degree of care our loved one required, and they said it would not be a problem and after their assessment said he would be fine for the community. And then after only a short time they told us he was not appropriate for the community and that he needed to be moved elsewhere. It was a nice looking place, and the residents all seemed happy, but it was stressful, and waste of both time and money, to have to move him so many times in short succession. My biggest advice to other families would be to be very sure your loved one is at the appropriate care level, and not take a communities word for it.

Lewisville Estates assisted living building could use a little more direction. It seems that my mom started living here at a time they had a major movement with management. This might have been a little to abrupt. One day I am talking to the director and the next day she is gone and someone new is in. I am not sure at this point my opinion of the new director because my mother was supposed to have a medical supply ordered and it has been weeks. We have checked several times with the new director and she keeps saying she will check on it. With no surprise this never happens. When we originally signed we were told they would waive a transf fee if my mom moves to the independent living side and she is to get a parking spot assigned. I have paid two months rent so far and have not heard on either issues. The place is clean and the activities director is very peppy. The do seem to really encourage the residents to get out of the apt and be active. So on an activities level I believe they are pretty good. As far as care, I am not sure how to rate them because they put my mom on a level 2 care (meds and stand by assist showers) and all she has been getting is meds, so appears I am paying for more than she is using. The staff is very friendly and do treat her well. Over all, I find it bearable. Is there anything better out there? I am not sure.

The food service was slow. Activities were good.