Tarantino Properties, Inc

At Liberty Residence I a call light would be nice to have. I would like to see them have more safety features. She hasn't been happy with the food. She doesn't take a lot of her meals and still has to pay for it. She is not real happy there, she recently had to stop driving so she has lost some independence. Overall things have been good. though.

I chose Brookdale Willowbrook Park because it is clean & people very friendly. Mainly I chose it because it had the perfect apartment available for myself & my brain damaged husband at a bargain price. It is built in a different style from most apartment complexes by being in rows of columns. The hallways between the columns are outside sidewalks forming porches in front of the apartments. Between the columns are beautiful gardens with birds, squirrels, & fish ponds. They allow pets & have a doggie park with bags for waste & closed can to dispose waste in. I am happy to be able to keep my beloved dog with a lovely place to walk with him. The food is served twice a day in a lovely dining room with nice servers. The food is fair and a varied menu with lunch being 3 courses with alternate choices. There is a short order restaurant where you eat is you choose to. They have lots of activities every day, more than I can participate in.

Mom would feel we overpaid if we put her in a georgeous property. We wanted nice and well priced with a careing staff. Lewisville Estates is the right choice for Mom.

Not under 1 roof, but short walk to dining and covered. Independent only with onsite care available. Cheaper since independent only. Evening meals extra.

Our experience was very bad. Some of the reason was on HS. And, some of the reason was on my family. HS staff described/promised an apartment fully repaired and renewed. The HS staff called saying the apartment was ready and issued keys without doing all needed repairs. My brother in law, who is an inspector by nature, was first into the apartment. Seeing some legitimate issues, he and a friend went thru the apartment and made a list of complaints. Back at his home he emotionally described to my sister what he considered to be HS's incompetencies. She also became very upset and went and took photos. She showed the pictures to my parents while voicing her perspective of incompetence. Add to this the fact that a staff member left a scale extended into a hallway passage which caused my mother to fall. All these experiences eroded my parents' trust and comfort. So, they moved out after one night.

I was in need of a place quickly. I would not recommend to others.

There are not enough staff. It is difficult for patients in their room to contact staff in an emergency ...only call button is in the bathroom.

It is very unorganized at Pointe at Kirby Gate. The wall TV broke in the sitting area. They changed management and there have been no upgrades to the facility but yet they are trying to increase the cost to live there. Positive: some of the staff are very nice and professional & the food is on point.

I would definitely recommend The Courtyards. I know that my family member is comfortable, safe, and has 24/7 access to caregivers. Any concerns I have had, have been addressed immediately. The facilities are quite clean and fresh; and the atmosphere is very friendly.

I know there are worse places to live. I know there are better ones, and that is why we moved our loved one and wouldn't encourage you to move yours there. My loved one lived there over a year, and I always had control over his medication. Meaning I would take his prescription and pills in/out every time doctor would change anything. If doctor would DC any med, I would pick up the pills. I noticed since around February, the number of pills and days don't match at all. He hasn't been getting the pills. PERIOD. And we have been paying the big bucks once he's been mixing the pills when living by himself. I don't know what happened they changed the whole management again, after going through a whole transition and replaced the nicest and most skilled girl all the families loved and appreciated for one that is power hungry to supervise all the CNAs. We all make bad choices, don't make this one!

We like the location, staff, and cleanliness. They could improve on a little landscape flaw near the entrance. There's only 7 parking spaces outside the gate. It's a little tight if you have a large vehicle.

Overall did not meet the expectations set by the administration. Did not take good care of my dad. Had to go in person to find out why they would not assist him back to bed for hours after he asked, why they would not allow him to have snacks if he didn't eat all of food at meals. Eventually he started refusing to get out of bed because no one would help him when he wanted to go back and he ended up getting a pressure sore from laying in bed so much. It was a bad fit and he is doing much better where he is now.

I'm settled at Ellison Park, it was a bumpy ride at first. They seem to have personnel problems, when you need something fixed it can take a while and a few times reporting it at the front office. After two months I finally got everything fixed. The property is a little run down and some things need to be updated or repaired. Most of the people who work here are nice. I believe it's a management problem. Whomever you send over need to be truly independent and active. I love my apartment. It is exactly what I needed.

At this time, Liberty no longer offers independent living; only assisted living. The day after Christmas 2024, mom fell in her room and shattered her arm. She lay for over 4 hours until we found her. No one came to check on her when she didn't show up for lunch, but they were supposed to. We found her when we came to visit. She is now in a nursing home, recovering. The excuse we were offered was they were short of staff and didn't want to spare anyone to make wellness checks. They were recently bought by a Texas firm; thus the transition to assisted living.

The staff that worked and cared for my husband at Falls River Court basically were understanding, but a bit impatient. They didn't wait for the shower water to get warm! The director was not the person to have been in charge. She showed no compassion or concern when I spoke with her. There was very little interaction between residents. I understand that many cannot, but there were some that enjoyed being outside, working in the above ground gardens, singing and playing games. The move in process was okay, but moving items with no help was difficult!

I would say our experience fell far short of our expectations. The level of assistance given was inadequate.Overall, our experience with Liberty did not generate enough confidence in their care to provide hospice care for our loved one.

They seem to have a lot of staff turnover since Tarantino took over management. We did have an incident with a couple of PRN CNA's working one weekend. The director promptly addressed the problem and those people were fired. The facility is in need of some TLC, particularly the flooring in public spaces and landscaping. They keep saying they have a contract to get the floors replaced, but I've been hearing that for months and nothing has been done. We can't really afford the best though. So it works for our budget. I just have to visit frequently to make sure Mom is getting the care that she needs.

The staff are great and respond to questions and concerns quickly. I do think they are short staffed. As far as the facility, they have a calendar of activities but few participate so often my parent won't go or they don't have anyone to lead the event. The food is just okay most days and don't always have condiments available. No choice in meals. Everyone eats the same thing.

There was a fire. We were there. We helped evacuate the residents. It was cold, but they had to wait outside. Staff found tablecloths to cover some of the residents. They were given cold cans of sprite. When the families were informed of the fire, they were told the residents were given warm blankets and coffee. This did not happen.

Cleanliness- seems to be clean but dingy. Carpet needs replacing. Friendliness- aides are friendly as is office staff. Some nurses leave much to be desired. It does NO good to call on phone as you can't get a person. Leaving a message is a waste of time. Quality of care-leaves you wondering if you have done the right thing. He doesn't seem to be showered on schedule. Fingernails are always dirty. Stays in adult underwear/diaper for extended periods. Activities-only know about planting residents in front of the TV. These are memory care residents. Value-we liked this facility for the separate areas for activities, dining, and TV. It was also the cheapest but we liked it best. I am not sure that there is a place for 100% satisfaction. Price is going up 20%. Food-what I have seen looks good but since residents don't have knives to cut food, they pick it up with fingers if a fork won't cut it. If bread gets too browned, it gets served anyway. Ice cream gets put out while dinner plate is still quite full which causes one of two things: it melts or they quit the food for the ice cream!