Tarantino Properties, Inc

We had a good tour experience with The Reserve at First Colony. There was nothing negative about the facility, but nothing really stuck out to us either. It was just not the right fit.

It is a great place you just need to make sure you stay in touch with them. They don't always tell you everything going on with your loved one. The food is enjoyed by my loved one. They even think it is like homemade.

We had a good tour at what was The Reserve at Pasadena at the time. It was just a larger community than we felt our mom would be comfortable in.

This community was good and the tour was nice it was just not what we were looking for environment wise for our loved one. Also there was another community that just happen to outshine and take our attention.

On my tour, I only met the sales person. She was great and gave a really good tour. The facility was far closer to my home, so I would have liked for my loved one to go there. But their reviews were horrendous. They did have a new executive director, sales person, and nurse. But I just felt based on the complaints I read about the staff, unless they were going to fire all the caretakers, there wouldn't be the complete culture change that was necessary. They were cheaper than the place we chose, in addition to being closer, so I’m definitely going to check back there after some time has passed to see what changes might have taken place.

This community was assisted living and this tour helped show us that we did not need assisted living and that my loved one really needed independent living.

Good community, just too far from family.

This community wasn't as new as I would have hoped.

The people were nice at this community but it was was expensive and did not have the parking we were looking for. This community was older and closer to downtown. Nice to think about walking down town but it was just did not fit.

The reason I picked this place is because it had options. It wasn't like assisted living where you're paying for things you don't need. With housekeeping and meals and the apartment, I guess it's a pretty good value. It's just been a difficult transition after living in a home that we had paid off years ago. But we've had a lot of help here. The staff will go out of their way to help you. If I've had any complaints about the apartment, they've taken care of it right away. They've been really good. The cook they had for many, many years retired, and it took them a while to find a new chef. Now that they have a new chef, the food quality is getting better again. They also have a new activities director, and she's trying her best. I understand that things were a whole lot different before Covid, and they're trying to get back to the way things used to be. But they do offer a lot of activities.

The community is more independent living the assisted living and if you need additional help you may need to use private pay. The community is kept neat and clean and the staff is very friendly and helpful. I would recommend this community to others based on my experience.

They do have a lot of turnover in staff, it seems like they cant keep people so it is hard to get to know anyone and how they treat my loved one. They have plenty of activities for the residents and they are appropriate, but sometimes the activities don't happen when they say they are going to. The food is improving since they have hired a new manager. There are a lot of good things about the facility but there is always room for improvement.

The community has staffing issues with the business office. There were some billing issues that we are trying to get fixed. The staff is very friendly. I would recommend the community based on my experience.

It was nice meeting Jordan and he showed me around the establishment and explained everything in complete detail. One question he asked me that I have to consider; "is my friend going to be o.k. with an older population?" I am unsure.

My loved one has settled in and is starting to enjoy herself. She's very active, and we're very happy with that. That's exactly what we wanted that for her, to be around people her age and to be active. When she first moved in, things were kind of rough, and I felt they could have been a little more helpful during that transition. Not that they weren't helpful. But I would definitely recommend them to others. My loved one is really enjoying living there. Keep in mind it's independent living, so they have activities and bus rides, but everything else, including any medical concerns, I still take care of for my loved one. The one downside is she hates the food. She doesn't care for the way it tastes or the way it's prepared. So we end up buying groceries for her regularly. Any other concerns we've had, they've followed up with me and looked into things accordingly. It just took a little firmness and persistence on my end.

The community is very clean and neat and the staff is very friendly and helpful. The food is very good and my loved one really likes it. I would recommend this community to others based on my experience.

Layout is very nice. Tour director was very informative. There seemed to be something “off” and I think they were understaffed.

The staff is very friendly, caring, and personable. They check on your loved one to make sure they are getting to meals. This makes you feel that your loved one is attended to. The meals are mixed ratings, there are no complaints from my loved one.

It's a safe place, and they take care of my loved one. The staff do a good job, and my loved one is a handful in memory care. They chase her down and keep up with her. She hasn't been injured or anything like that. So they've done a good job. The rooms are clean. There's no odors or smells in the whole building. They change the linens and keep everything nice. They have activities, I'm not sure of the specifics, but I know they get her out of her room. I'm sure they could do more, but they do pretty good.

Overall, I am pleased with the community. The size is nice, the caregivers are very kind and that means a lot. The food is very bland according to my loved one. They have cornhole, field trips drives, sing alongs, indoor garden, games, and more activities for the residents to choose from. We have had to remind the staff several times that our loved one can't be left alone in their wheelchair. This is something that has been repeatedly asked and told to the staff, and it happened earlier this week again.