Tarantino Properties, Inc

It's a lovely facility but it is very understaffed. The staff that is there is wonderful, but overwhelmed. There has been turn over in the management which has lead to a general confusion amongst the staff about what benefits residents have enrolled in. There is no communication from the facility to the families about any events. In fact, no emails at all from the facility about billing, coordinating care, or anything at all. Until they are better staffed, I would not recommend this facility to other families.

I would say our experience fell far short of our expectations. The level of assistance given was inadequate.Overall, our experience with Liberty did not generate enough confidence in their care to provide hospice care for our loved one.

They seem to have a lot of staff turnover since Tarantino took over management. We did have an incident with a couple of PRN CNA's working one weekend. The director promptly addressed the problem and those people were fired. The facility is in need of some TLC, particularly the flooring in public spaces and landscaping. They keep saying they have a contract to get the floors replaced, but I've been hearing that for months and nothing has been done. We can't really afford the best though. So it works for our budget. I just have to visit frequently to make sure Mom is getting the care that she needs.

High turnover in staff, lack of communication as a result. Activities Director is a superstar. Without her, my ratings would be lower.

Cleanliness- seems to be clean but dingy. Carpet needs replacing. Friendliness- aides are friendly as is office staff. Some nurses leave much to be desired. It does NO good to call on phone as you can't get a person. Leaving a message is a waste of time. Quality of care-leaves you wondering if you have done the right thing. He doesn't seem to be showered on schedule. Fingernails are always dirty. Stays in adult underwear/diaper for extended periods. Activities-only know about planting residents in front of the TV. These are memory care residents. Value-we liked this facility for the separate areas for activities, dining, and TV. It was also the cheapest but we liked it best. I am not sure that there is a place for 100% satisfaction. Price is going up 20%. Food-what I have seen looks good but since residents don't have knives to cut food, they pick it up with fingers if a fork won't cut it. If bread gets too browned, it gets served anyway. Ice cream gets put out while dinner plate is still quite full which causes one of two things: it melts or they quit the food for the ice cream!

Based on the experience we have had so far, there is always room for improvement.

Meals are okay but service is lacking. Very unorganized, wait time for food after placing an order is usually 40 minutes. Most days it will be 15 to 20 minutes before they even take your order. Not truly Independent Living. Many of the residents need assistance, have their own caregivers or family to assist. Lots of staff turnover.

My Father would be alive today if he hadn't fallen on that hard floor 3 times. Hitting his head at least one time with a knot resulting. The meals prepared were terrible. Very unprofessional. My father went to rehab, and right before his release, the social worker told me Kirby Gate informed them that my Father was not allowed to return there. I scrambled to find a place for my dad. I was able to get his personals out before the end of that month, and I asked them for a refund for the remaining time, they never replied, therefore they stole money from me. Unfortunately, my Father passed away on [date removed]. Kirby Point is a horrible facility for Dementia patients.

There was a huge turnover of personnel. They wanted a $1700 per month increase for no increase in services. I would not recommend this place.

The actual care was fine - Dad's room was kept clean and he was kept clean, and they reported his cellulitis and got him to the hospital quickly. But the business side of the community is horrible. The nurses and caretakers were great, I have no complaints about them, but the administration is a nightmare. First; they tried to bill me [amount removed] more than the lease said and the excuse was "oh we never read the lease." Then, I was promised in writing by text message that first month would be pro-rated - nope, failed to honor that. My dad was treated quite well, but I was treated extremely poorly as the payer on this bill. I felt like they made every effort to effectively steal money by trying to charge me [amount removed] more, by going back on their word about pro-rating, and then by terminating the lease but still expecting me to pay. I had a horrendous experience with this facility.

The caregivers there are incredible yet understaffed. Often forced to work double shifts and it's tough to keep the good ones. Comfortable downstairs where the expensive units are but upstairs in the low rent district, it's.hot as heck in the hallways and within the seniors apartments. We all know how hot it gets in Houston. When touring, be sure to go upstairs. Again, the caregivers are phenomenal!!

It's a nice place overall. They take good care of my loved one. But the food has not been good at all. They told me it would be good, home cooked meals. But everything is deep fried, and they serve lunch leftovers at dinner. They also think cabbage and potatoes is a whole meal. For as much as we're paying, they should have better food.

Food is big concern. Not enough they run out of meals. Lack proper protein. Very understaffed for the last year. . Poor craft activities even though they have a director. Staff complaints of low wages and not enough help. But with all these issues they raised the rent again. Maintenance is poor , lights out in parking lot for a year. Very dangerous. The saving grace is the the residents take care of one another and front desk employees are wonderful. I believe all this will be rectified with proper staffing..

We toured with The Pointe at Kirby Gate. Unfortunately they would not take my loved one because she has a colostomy bag and they cannot handle that type of care.

Our family had an in person tour and it was a nice tour but from what we saw we just new this was not going to be the best place for our loved one

At first my loved one had a lot of unhappy things to say. She felt the staff talked to the residents like children and bossed them around instead of speaking to them as adults. She doesn't say that so much lately, so I think that has calmed down a bit. Recently a lot of staff have resigned - the director, maintenance man, head nurse, the admissions lady. I'm hoping things will improve with the new director. My loved one says the food is really difficult to eat - it's often too hard to chew, and sometimes unrecognizable. But the new director is nice and wiling to speak with me. So we're hoping things will get better with the new new director. And my loved one's nursing care has been great throughout.

This is our first experience with assisted living, so we don't have much to compare it to. We have had ups and downs during the adjustment period. The food is not very good at all in my opinion and my loved ones. The staff is super friendly, everyone is so sweet, but the wait time when you need things is long at times. Sometimes it starts to improve and then it goes back to being longer wait times.

The value ws higher. The quality of foood, was less than what I saw at other places. The location was further away, and they did not have washers/dryers in the units.

We were hoping our loved one wouldn't be in the locked memory care side, but we didn't have a choice once she ran on her first day there. She speaks really well and only has short-term memory loss, so she doesn't quite fit in with the other memory care residents. I wish every now and then they'd let her go over to the brighter assisted living side. I wish she had more things to do in memory care, and that it wasn't so dark. They are fixing it up though. They had put new carpet in the halls the other day. I think she's safe and they don't allow anything bad to happen to her. I just wish they could get through to her to get her to shower and things more, although we struggled with that too when she was with us. But with time, she seems to be adjusting. They have some new staff members that are great. One of the administrators is really nice, and she always asks my father how he's doing when he comes to visit my mom, which he appreciates.

If management did not change so often it would be better.