Tarantino Properties, Inc

The activities get a 5!!!! Since we moved Dad in [date removed], the executive director position has changed hands 4 times. That is what I have not been pleased with. Also, no one contacts me when this occurs, so communication on the leadership level has not been good. However, we have a great ED now who has a history of competence and longevity. Also, their nursing staff has had a huge turnover rate since we came, so some I've liked and some I haven't. I am paying a sitter to come 4 hours a day to make sure nothing is falling through the cracks medically. So, it has been somewhat stressful on my end. However, my Dad has THRIVED at Knollwood. It has a family atmosphere. He loves the other residents. The activity director, [name removed] is phenomenal. He loves the food, etc. So, while I have had some concerns for sure, Dad has loved it, so I would recommend it for that reason.

Staff turn over. Undocumented and / or reported incidents (injuries). Clothes not separated after the laundry process. We are exploring the idea to relocate to a new location.

There is always room for improvement, but I don't have any complaints about the staff or facilities. Staff is very helpful. Feel free to ask them about anything or express any needs you might have. They go the extra mile.

Mom absolutely loves her new apartment and really likes living at Elison Park. She has made lots of new friends in the short time that she’s lived there. Her favorite facility is the on-site convenience store, which she frequently uses. The only real complaint she has concerns the dining room. She says that sometimes it takes 30 minutes or more for someone to take her order, then another 30 minutes to receive her meal. The quality of the food seems to be just fine, it’s just that the length of time it takes to be served is a bit long. The few times I’ve called the front office for service, they’ve responded quickly and efficiently. The common areas are always clean and well maintained. The office trio consisting of [name removed] are just super. All of the Elison Park personnel are quite friendly and helpful. Elison Park provides all the amenities that mom needs and is very affordable... a great value. It was a perfect fit for us.

The Reserve was a good place, but just not the right type of facility for my mother and her level of cognitive function. She wasn't happy there because most of the residents were in a further state of memory decline than my mother so she had a difficult time making friends. I would consider the reserve again if we ever reach a point where we need more memory care. I think highly of this facility. Management and staff were wonderful.

I would say was good. We had a refund coming in and I'm sorry I had to wait five months to receive it.

The Reserve at Pasadena is a lovely facility. The move-in process went very smoothly. The people are incredibly friendly. My frustrations have stemmed from medication reordering and the length of time it sometimes takes for my grandmother to get her pain medicine. The med room is where communication is not always the best. She says that the food portion sizes are too small and that the food is only fair. Housekeeping and maintenance are great. Overall, I would recommend The Reserve at Pasadena.

I would definitely recommend them. They have been a huge help for my mom and they treat her like family. They take care of the residents but there is always room for improvement.

The staff provide a good mix of activities for the residents. My dad is finally joining in and enjoying himself. While I wish that my dad were with me, I can't do things for him like Harbison Shores can! I still struggle with having to place my daddy in a facility. I am very appreciative to a Place For Mom for providing the resources we needed. It made our search so much easier.

I am very impressed with the caregivers and find them loving, patient and truly caring. The facility itself is very nice and well-suited for Dementia residents. The food is very good but no access to snacks/soda for family nor a room for visits. The main lobby has chairs but they are occupied by residents so it is awkward and uncomfortable. Im not sure it is a good value.

So far it's been good , I feel like mom is safe and better off there than anything I could do

I would tell others looking that if your loved one is taking a lot of meds, get to know the clinical staff. They'll respond to you easily if your a known face/voice on the phone. I would recommend The Reserve at Pasadena to those looking.

I would recommend. We picked this community because of the cost, cleanliness, and care are essential to my family. Our mom says she is home.

We are very happy with the place and my mom has been treated very well. The place is convenient to my home and work. I would recommend the place, and we feel like it is one of the better values in the area.

The staff is nice and friendly. They keep you up to date on what's going on with your loved one. Only one suggestion, perhaps hire more housekeepers. Other than that, everything is good.

Communicating between staff and shifts could be a little better. Yes we would recommend this community to other families, but they have let go of two Director level staff and we are waiting to see if new staff will affect things, positive or negative.

It's a fun group. I picked this community because it was most like an apartment settling with dining room.

Usually clean but not always.Very disappointed in the quality of the food. I wouldn't eat it. My parent prefers to eat in the room. The food is often cold, bread stale or hard.. Feel like we are paying for premium service but just getting average service. Overall disappointing. There is a calendar of activities posted but I rarely see anything actually going on, have never seen the van leave its parking space in 3 months.

I would highly recommend. We picked this community because of the value and location.

We picked this community, because it was suggested by a hospital based on her income level. I would recommend to other families.