Tarantino Properties, Inc

We moved my mom in and they basically did not make sure she was eating or drinking. She passed away after only 38 days in this facility of severe dehydration and malnutrition. It was an extremely heartbreaking and disappointing experience. It was not what I had expected at all. Their staff were extremely inexperienced and did not know how to care for her. I would absolutely never recommend this facility to anyone

If I could give this facility negative stars, I would. Both of beloved parents live there. It used to be called [community name removed] and in July it switched over to Spectrum. It was bad already, but under Spectrum it has gotten even worse. They are TERRIBLY understaffed. A caregiver approached me on a recent weekend and said, "This place is not safe. You should move your parents somewhere else." The food is not good. You cannot get anyone on the phone. Extremely lengthy response times to hitting call buttons. Activities are limited unless you like Bingo. They WILL NOT call you if there is a problem (parents getting Covid no call...parents falling down multiple times...no call). My dad fell down twice after NO RESPONSE from hitting the call buttons he just got up to do for themselves. We use [company name removed] for occupational therapy and they have said that the place is not good. Look elsewhere.

Initially, it was great; however, we were misinformed on the services (such as checking in on our mom and reminders on mealtimes and activities) that were considered “standard”; however, shortly after paying the $2500 community fee and moving in, things began to change rapidly. Within one week, they let go of their director and hired a new one, then another, then another. In a matter of 6 months, there were at least 4 different directors and the majority of the staff left. Staffing was scarce and those who were still there were overworked and miserable. We even found one sleeping at her desk one night (the sole caretaker working the evening shift). Their main caretaker is a piece of work—-lazy, rude, hateful (definitely in the wrong profession). She refuses to do anything one would consider common sense without threatening a price increase for care. It’s all about the bottom line for the latest director. Courtesies (such as checking on residents) is a thing in the past. Your are either completely independent or you must go into the memory care (or pay big bucks). We would have been willing to pay more if that is what it would take to have good quality care for our mom; however, we were not confident they could or would provide the care we wanted her to have. We have now moved her into a place that provides the additional care with KINDNESS and COMPASSION, unlike Solterra. It is more expensive, but so worth it!!! The good things about Solterra: food/menu is great, rooms are nice, some of the remaining caretakers are great (I.e., [name removed], [name removed]) The bad things about Solterra (other than caring for residents): always smells like urine. They claim they shampoo their main hallway carpets, but take a whiff and you’ll disagree. The plumbing is poor and good luck getting a quick response on a plunge. Their courtyard grass is always dead. Don’t let them tell you they are remodeling (it ain’t happening). Theater room sofas are soiled and stained with urine. It’s pretty disgusting in there. Just don’t move there if your love one requires “care”. If 100% independent with no cognition issues, it’s great. Otherwise, steer clear!

First of all we are no longer Brookdale we are Embark. And the quality of everything has gone down down down. I would NOT recommend moving here!!! We were without hot water 5 weeks. I have been needing repairs since the day I moved in a year ago. The Bistro is horrible! The new owners and staff talk down to us. They really don’t care .

Office staff is unprofessional and communication is non-existent. Some techs act like they're in high school with their cell phones. However, there are a few techs that actually care about the residents and their welfare and they are much appreciated. Management from HQ that was here for a few months was ineffective and unresponsive. So much turnover that no one knows what anyone is doing.

I went to tour the building and [name removed] the tour guide was extremely rude! He kept trying to push Jesus on us, even tho it's not supposed to be a religious place? We kept telling him we just wanted to see the rooms but he kept pushing the chapel and bible study. I found out that the nurses and the administrator came from Emanuel and were working there when those 2 residents escaped and one died! I got a really cold feeling talking with them all, I took my mother to the Legacy house and we felt so great there and they treated us so good, I signed my mother up and feel confident of her care, I'm sorry but I couldn't leave my mother at the Mission knowing there employees track record!

Management is horrible!!! Poor communication! They owe my mother money back and refused to return it or call back. Greedy staff.

I was very excited about this facility for my parents since they have 2 bedroom apartments. But after doing some research I was very disappointed at what I learned. It seems they change management very frequently and there are a dozen complaints on file with the state. Even though it is very affordable I guess you get what you pay for.

Please be aware and keep your eyes open. The food is tasteless and small portions. My dad had a stroke and they never told us. My dad’s wound got infected with maggots while under their care. The communication was horrible. They don’t tell the truth.