Tarantino Properties, Inc

Things have gone fairly well with Lewisville Estates. It is a nice looking place, and the staff are friendly and very responsive. However, I feel like they could stand to have a few more people on hand, they seem a bit understaffed to me.

This was a very nice looking community, and we were looking forward to our loved one spending time here, but unfortunately that was not how the situation worked out. We were very upfront with them about the high degree of care our loved one required, and they said it would not be a problem and after their assessment said he would be fine for the community. And then after only a short time they told us he was not appropriate for the community and that he needed to be moved elsewhere. It was a nice looking place, and the residents all seemed happy, but it was stressful, and waste of both time and money, to have to move him so many times in short succession. My biggest advice to other families would be to be very sure your loved one is at the appropriate care level, and not take a communities word for it.

Solterra Senior Living has very friendly staff & an excellent Director. Their food is excellent & the dining room is very pleasant & always well decorated. My only complaint is that there is only 1 R.N. on staff during the day & no LPN's. They use Med Techs to care for their assisted living & memory care residents. We had to move my diabetic mother out of their facility so that she could receive higher quality care for her diabetes.

Lewisville Estates assisted living building could use a little more direction. It seems that my mom started living here at a time they had a major movement with management. This might have been a little to abrupt. One day I am talking to the director and the next day she is gone and someone new is in. I am not sure at this point my opinion of the new director because my mother was supposed to have a medical supply ordered and it has been weeks. We have checked several times with the new director and she keeps saying she will check on it. With no surprise this never happens. When we originally signed we were told they would waive a transf fee if my mom moves to the independent living side and she is to get a parking spot assigned. I have paid two months rent so far and have not heard on either issues. The place is clean and the activities director is very peppy. The do seem to really encourage the residents to get out of the apt and be active. So on an activities level I believe they are pretty good. As far as care, I am not sure how to rate them because they put my mom on a level 2 care (meds and stand by assist showers) and all she has been getting is meds, so appears I am paying for more than she is using. The staff is very friendly and do treat her well. Over all, I find it bearable. Is there anything better out there? I am not sure.

Mom has been living at Solterra since 2/7/12. Lately, their rates have skyrocketed and the facility needs updating, upgrading and renovation.

The food service was slow. Activities were good.

I selected this property for my Mom because I liked the community and the size/condition of the apartment. I felt it was a good value. She has only been there a short time, but it has not lived up to our expectations. The sales team was great, but all of those promises were forgotten once she moved in. I have had to contact the office several times (i.e. maintnance, incorrect billings, dirty walkways) and my Mom has only lived there for a short time. Often, I have had to contact the office several times regarding the same thing due to lack of follow-up. We are constantly being given different information on the meal plan, which is very confusing to seniors. This has not been the carefree environment I expected for my Mom.

The whole point was to get my dad socailizing and everybody was so nice and they were all excited to make it work. They were supposed to have an ambassador that would be his best friend and go around with him...they were with him for one meal. The first day he was there he was ready to leave and I had to take the next day off of work to persuade him to come back. They made all of these promises about what they were going to do and I haven't seen anything, or any of the sales people, since then. Now we're paying for personalized care, basically we're paying for an ambassador now, but they come and pick him up and take him to meals and activities. Once you move in there you are truly on your own, I realize it's independent living but they sell it as "we're all about friendliness an dmaking sure everything's okay and you'll have an ambassador" but it did not work out that way.

Everything's going just fine right now

Heated pool and spa. Weekday meals, with wknd meal pkg. Across from Willowbrook mall.

first to see; thought 2br/2b was ok space..no outside access from individual apt; neg - specific dining hours

This one has a lease, and all the meals are not included.

The nurse who heads assisted part evaluated mom and doesn't think she needs assisted; all the things mom needs are included: meals, laundry, cleaning; mom can bathe and dress herself; so far she's handling meds. advantage here would be mom could transfer to assisted if she needed. she hates the place tho because it is owned by royal estates and just didn't like it.

I have visited here and found it to be OK..

Kitchenettes. Seemed like more of an "old folks home" than senior living. Atmosphere very slow; not much energy. Very casual dining room with rigid schedule.

My mom has lived there for a year and at first it was great. But they seem to be having some issues especially with the food. In the year she has lived there, they have had 4 chefs and the food has continuously decline. Not only the amount given but the taste and what is offered. The residents are very upset about this. My mom does not want to move but the food has become a very big issue. They also have changed their cleaning crew and are having problems there. I am attempting to contact the owners and see what is going on.

It was never great, but it was adequate. Now that they have changed ownership, it has gone downhill. There is never hot water. 9 months and they still haven't fixed the cable in the master bedroom. All the amenities are gone. Elevator is constantly broken...at a retirement community?? They did lower the price, but that's the only positive. And some of the staff is very rude of the have to actually move to do anything. Most of them are very nice, but there are always a few.

A friend of my mother lives in this place. He has severe dementia and we trying to get him out. HORRIBLE NURSING staff in the home he lives in!! The nurse who is always there in the mornings is USELESS AND RUDE. They are NEVER around ans we always have to LOOK for them EVERYONE IS ALWAYS ON THEIR PHONES.

I had to ask multiple times to have my dads room cleaned, sheets put on the bed, etc. There were many occasions that the kitchen staff just did not show up. Not good. And even worse when it changed to The Legacy under new ownership. I would not recommend Legacy at Oak Hill.

Elison Park is now named Kings Reserve Willowbrook. It is under new ownership and property management. The new owners did away with all of the amenities that my mom required (dining, transportation, housekeeping, 24/7 front desk...etc., so she ended up moving to Windermere Estates. Kings Reserve Willowbrook is now advertised as an "active seniors" facility and no longer caters to those with major disabilities.