Tarantino Properties, Inc

It's a lovely facility but it is very understaffed. The staff that is there is wonderful, but overwhelmed. There has been turn over in the management which has lead to a general confusion amongst the staff about what benefits residents have enrolled in. There is no communication from the facility to the families about any events. In fact, no emails at all from the facility about billing, coordinating care, or anything at all. Until they are better staffed, I would not recommend this facility to other families.

High turnover in staff, lack of communication as a result. Activities Director is a superstar. Without her, my ratings would be lower.

Meals are okay but service is lacking. Very unorganized, wait time for food after placing an order is usually 40 minutes. Most days it will be 15 to 20 minutes before they even take your order. Not truly Independent Living. Many of the residents need assistance, have their own caregivers or family to assist. Lots of staff turnover.

There was a huge turnover of personnel. They wanted a $1700 per month increase for no increase in services. I would not recommend this place.

The value ws higher. The quality of foood, was less than what I saw at other places. The location was further away, and they did not have washers/dryers in the units.

If management did not change so often it would be better.

The care services change frequently, staff turnover rate is frequently, activities are good, and the residents are friendly. The meals vary from tasteful to tasteless. Overall, the price is reasonable compared to other facilities. Elevator stays out so look for an apartment downstairs if needed. The courtyards are nice but they need each corridor painted different colors to help new residents find their way around. Community room where most gatherings are held, needs better ventilation to prevent COVID outbreaks.

The apartment itself was really perfect. But I think as a result of Covid, and also they had a freeze where a lot of their pipes froze, and also they had a change in ownership - there were some challenges, and the, amenities weren’t as good. My family member never liked the food and wouldn’t eat it. The on-site beauty shop she had been using was closed when the ceiling crashed down on it during the freeze. It was also a long walk to the dog park area that they required you to take your dog to do its business, and the area wasn’t maintained. People didn't pick up after their dogs, and the garbage cans were always full. Also, if your room wasn't on the inside of the courtyard, the view just overlooked the parking lot, which wasn’t great.

Our family had a virtual tour experience and it was good but it is just so hard to really get a good feel for the community and their atmosphere.

Things change each day. Know what you're doing. Keep calling and calling about loved one. You will be handling medical stuff on your own, the community won't help you. They won't take over the care of your loved one like they say they would. Keep a paper trail.

I like the people that are there Tom was wonderful helping us find a place for my loved one. This was great. I called to check on my loved one, and the nurse that answered let me know that my loved one was in the quarantine area. I called the Director of the Community, since I was never called about these changes. The director let me know that my loved one only had a scratchy throat, a small cough. The personal caregiver for my loved one called me and said my loved one was on an antibiotic due to an infection. The community never called to let me know of these changes either. I was able to visit my loved one, and at the time they didn't have their teeth in their mouth. The caregiver called me again, to let me know the community couldn't find my loved one's teeth almost 3 months later after my visit. The only person keeping me informed in the personal caregiver.

At the moment we would not recommend The Embark At Willowbrook Park community to others, at the moment there seems to be a lot of turnover rates within the administration.

The food isn't that good. It's not a bad place to live. They give us three meals a day and we are able to go to the dining room again. The room is a nice one bedroom apartment. There is a kitchenette in the apartment. Housekeeping comes in once a week and cleans, this is included in the price.

If you are moderately healthy, it is great. It is clean, safe, and they have friendly caregivers. But if you need a lot care you will not get it. The food used to be good when there was a chef, but now they are cutting corners and its worst than a grade school cafeteria. They are also cutting the number of caregivers and the staff are worked to death. They fired the activities director,and now they don't have any activities, There is almost no transportation and it is very difficult to get.

for some reason, Mom didn't like it - I thought it a lovely place with sunny rooms.

I had a pretty nice tour of this community. The experience was a pleasant one.

My mother in law is doing pretty well at the Brookdale Willowbrook. I would recommend this specific location because it is clean and everyone seems to be very friendly. My children have stayed there and had meals and they said the food was good. Move in went well, but I felt that they were a little pushy ion the date.

Commodes should be tall. The kitchen cupboards are warped. The upper kitchen cupboards are way too high and not usable without a very high step stool which is dangerous and my mother should not be using. No sink stopper. She rates the food as fair so far. At our initial visit, we were told about the van and running errands. We were led to believe that this was a service provided by the estates. At no time were we informed that it was an additional expense to have the van take a resident on an errand. My mother states that the beauty shop is not clean.

I think they have been fair. One of the challenges, is that a lot of these places do a great sales pitch, but they don't always follow through with everything. I have heard a lot of people complain about the response time to a call bell, I know one gentleman said he waited fifteen minutes before he went looking for someone. They said they would try to encourage participation, and assign someone to help show them around, that has not happened. I was not happy with the activities director, he seems more appropriate for young children. My advice would be, when the salesperson tells you they can do something, check with the administrator, and the activities director to make sure they really can do whatever it is.

So far it seems fine. The only issue is that sometimes in the hall it smells like urine. They need to do a better job at cleaning it. Overall, It has been an okay experience.