Tarantino Properties, Inc

Clean, friendly and inviting facility. It appears that the changes and additions with the food services have been well thought out and are more user friendly.

This place is God sent! I had a stroke, and thought my life was over. I found Knollwood Pointe, the healthcare here has helped me to have my life back. I felt at home from the time I entered the front door. I was greeted with love, kindness, and a special care like no other place I had been. The director { Venessa Cooks} is like no other, she greets each resident on a daily basis with concern, and a caring smile. This community is the best place I could have ever imagined!

Living at Lewisville Estates allows me to live a much laid back lifestyle. I enjoy all my friends and the staff is always helpful from the front office, food services, and maintenance. I have finally found a place that always has activities, hot meals, and is affordable. The Activities Director goes about and beyond to keep us healthy and active. I enjoy all the activities; we have off site trips and the staff love to dance with us during events. My family is able to rest knowing I am in good hands and living an active lifestyle. It was a major decision for me, coming from my own home of many years, to a smaller space and community setting. I have not once regretted the move.

I am the relative of a resident in the memory care unit at The Reserve of Pasadena. I feel like it is managed very well. The staff is friendly and the place is always clean. As with any nursing home facility, the turnover rate at times is high. This puts a large burden on the other staff members to work double shifts. They do a very good job with keeping the residents clean though I feel like they fall down on the job with oral hygiene. If feeding is.necessary, that is also taken care of. Most of the staff is caring and compassionate, but I feel like more attention could be paid to the individual resident during down times. My family member is very happy at The Reserve and I think it’s a great place for her to spend her last days.

I suggest you get all your on boarding paperwork at least two weeks ahead of time. It also took over a week for us to get the TV to work due to the wait for the cable company to come out. The staff has been very kind and my mom is adjusting well. She has fallen a few times and the staff has been very helpful helping her up and checking her out.

I would only recommend if they can cook otherwise no. Nice place but no meal provided like the prior owners.

Yes, we would recommend the community to other families. The facility is great for the money but the administrative or business side of it is or was terrible. Maybe they have improved but my experience was not good.

The staff are very friendly and responsive. They genuinely care about your loved one and do their best to accommodate them in whatever ways they can. They are professional, kind, and patient. The facility is clean and offers many activities. They go out of their way to try to get the residents involved and social. Just like any other facility of their kind, they are understaffed and can only do the best they can with what they have.

Everything is 4 or 5. Legacy inherited a difficult situation from Sodalis. They continue to make improvements in all areas. I mother fell and broke her arm in Feb and we went from minimal care needed to everything needed. They stepped up Immediately, and took care of her needs. She is all better now. My aunt and uncle moved there 2 months ago. I went to HS w/ my mom's neighbor's kids.

They seem to be short staffed but not their fault. The most important thing that people should know is that the area is under heavy construction and it's not easy getting in and out of there. The community itself is nice but the location and construction issues are problematic.

The people care. What stuck out was the friendliness. I would recommend to others.

I would say that without my prompting the new director spoke about the issues she was working to address and they lined up with many of the concerns I was having. An example would be something as simple as requiring the employees to wear their uniforms and greeting people in the facility. The added element of professional made me feel more secure in the level of care that they were providing.

Join the activities regularly and watch your surroundings when leaving the facilities. The area isn't the best crime wise, but seems safe enough if your watchful. You can always ask the security to escort you to your car as well.

Meals are often lackluster and recently I have noticed a reduction In staff which is distressing. Our cna's are terrific....they just need more!!

The Reserve has recently changed management/ ownership. The previous management was more approachable than the new one.

She had no choice of having to go into assisted-living so she did need quite a bit of care. She never wanted to go into a place so she was very depressed and had a bad attitude about it however, from what I witnessed while she was there I gave good reviews. She would call me at times and complain about having to wait too long for help, but I do know those places are pretty demanding & short on staff. She also complained that they could be mean at times, but I just think she was taking out a lot of anger on them. For quality of care, it's hard to find good people - not sure if any of the other places are any better. I've gotten feedback from other residents too. For activities, I've seen some activities & they didn't look too exciting - but my mom never participated. I toured a lot of places, but the reason we chose this one too was my mom was a smoker and she could smoke in the outdoor spaces. Most places do not allow it.

1. 4 - Unfortunately, when my mom was being admitted another management company was on its way out and nothing was said when we were admitted. Only found out the next week that a transition was about to happen. With transitions are also staff turnovers. This is hard on individuals with dementia. 2. 4 - Cleanliness. I have had to ask that my mom's room be cleaned a couple of times. Once because some cleaner was used on the bathroom floor that made the floor very slippery. The second time was when moving a fall mat next to her bed, the floor under the mat was soaked in urine. 3. Friendliness - 4/5 the staff has been very friendly towards my mom. It would be helpful if they would always wear a name tag that is visible to residents and family. 4. 3/4 Training would be beneficial for the staff to correctly respond and talk with dementia patients to encourage participation in activities and to encourage self care whenever possible. Easy to get busy and just "do" for the individual rather than give simple verbal cues to get resident to do for themselves. They have been very caring though. 5. Meals - 5 Haven't seen many meals, but what I have witnessed they have been sufficient and with variety. 6. Activities -5 The activity director has been very good at providing a variety or activities to engage the residents. Very well rounded, devotional, reading stories, karaoke, group games, art - not just all color pages, spa nail treatments to name a few that I have witnessed. 7. Value for cost - 5 Compared to other places, the memory care side was all inclusive at the time when we signed up. I believe care costs have been added since, but my mother came in when it was included in her monthly rent. Other places have LVN's around the clock, but not so at Legacy. You get what you pay for. As a side note, because it is a new management company, most of the administrative staff are interim. Most of the individuals I have dealt with from the administration have been extremely helpful and supportive. Staff is kind. When questioned specifically, they are communicative. I have been told that they used text or speak directly to family, but the aides have been asked to allow one of the daytime nurses to interact with the family instead. This particular nurse hasn't been responsive with me so much. I go around her because of that and communicate with the Interim Nursing Director. She is kind and communicative.

The Pointe at Kirby Gate was the only place that agreed to admit my father who was actively dying and needed hospice to their facility. This allowed my parents to be together until he passed four days after moving in. I will forever be grateful to the Pointe for that.

Stopped by to look at Assisted Living. While it is a little doled, its very clean. The residents were all warm. Staff was helpful. Everyone seemed happy and cared for.

The staff has gone out of there way to help me come to Elison Park. The staff has a good understanding of what a Sr. goes through in downsizing from a home. I like the community that offers a open feeling and caring. The staff all knows your name and is happy to see you. There activities include Happy Birthday parties with cake with sing along of Happy Birthday wishes. There is also Live entertainment throughout the week. There are movies that the residents may watch after dinner in the Community Room and ice cream socials that a Resident may participate in and many more activities. On Sunday there is a Non Denomational Church service. There is a billards room that I find challenging and TV set to watch favorite shows and to socialize while playing a friendly game of Pool.There is an on-site store that has many items in stock including Bluebell Ice-cream. So if you have forgotten something at your local grocery store, Our Store, just might have it in stock. Wish they had assiste