Synergy Home Health Care

My mother is 87 and not very open to having someone in her home. As a family we have decided to have someone there as a companion for my mother since I'm not in the same state. When we got in touch with Synergy it was such a great experience. They responded quickly and seemed to be very accommodating. It's been a couple of months and we are now on our second caregiver. The first caregiver didn't work out and the second has only been working a day. She was supposed to call and introduce herself to me but has yet to do so.

I would not recommend them, only because I felt that the initial discussion we had about what caregivers would be able to do and what they actually ended up being able to do was entirely different. The understanding was that they would have experienced caregivers when it came to dementia, and that they would be able to take our loved one on outings. We feel like they were not honest with us about the training and experiences of the nurses. We wanted caregivers to have their own cars, and many did not. Consistency was important to us, and there were too many shift changes and changes in care. There were some great caregivers. But overall they didn't communicate to us well what they were and were not capable of doing.

For the most part my parents were satisfied with the services they received from this home care agency. The only used services for two days. The care givers that came to help were okay, but there was one who was a heavy smoker. They would help some cleaning around the house. Overall I'ma neutral on rather I would recommend this home care agency.

We had a decent experience with this home care agency. There is some room for improvement with their communication between the staff, and caregivers. Overall they were there when I needed some help. I was satisfied with the services they provided. The communication between the staff, and agency needs to be better.

I like this service for in home care. They are very reliable in sending someone to help with my mom's care. We were happy to have a care take to be a companion. They were able to do light cleaning and some laundry. Some small cooking was helpful. The caretaker was respectful for my mom's needs. I would recommend this

I think they did a good job but my husband had a personality conflict with the caregiver. I would recommend them.

They have been okay, so far. We haven't had any major complaints, or problems. No issues with people not showing up, or showing up late,. So far so good.

Met with owner Saili. Very professional and direct. Seemed a good option but we felt Home Care Assistance a better option for us.

Owner came out. .it was for in home service...but just not sure about service. ...price was real high too. But did like the fact all owners were CNAs.

We have had a mixed experience with Synergy Homecare. We have had a regular, reliable caregiver that comes on the weekends that we are very pleased with, however when we schedule care during the week it has always been a different person and some of them have been less than professional.

There have been some challenges. It has been difficult to find the caregiver who is the right fit. We made up a plan for what the caregiver is supposed to do, and they are having trouble implementing those things. We talked about some dementia care, and doing puzzles and things with my loved one, but they don't have any of those resources available to them. I thought that they would. We have had trouble getting the schedule worked out, however the director did come out and stay with our loved one himself when the caregiver couldn't be there. I have a good rapport with the manager. Some of the caregivers that have come through, I would consider to be unprofessional, in appearance, and attitude. There are also so expenses, I didn't expect to budget for, like extra groceries for the caregiver, when they are there. I will say that they have always responded to my call when I have had to, even after hours.

They were good… they were late a couple of days. The whole point was that my mom didn’t fall, but she did. They did stay with her in the hospital. They don’t have a great manager/director/owner. The actual care takers… I don’t know... they’re fine, I guess.

This company had a great start with contact, and then petered out in terms of sending me candidates to consider.

I only used Synergy for the week my father was in the hospital for a pacemaker and 1st week after he returned home until I could get there to help my parents Synergy kept sending different people while they were in my parents home and my mom felt she had to keep teaching the new person each day. The girls did not have any formal training and many would just sit all day and my parents had to keep telling them what needed to be done next. We were told that we would have just one person who would be a "perfect fit" for my parents needs. This did not happen as Synergy did not have enough staff for the time slots of 12-2 Lunch & 5-7 Dinner so that is why they kept getting different staff each time. My mom finally just got fed up with having to "Train" a new person every day. and refused to use Synergy. The girls were all young, inexperienced and did not understand the needs of my parents. Our expectations were not met at all. My mother now refuses to let anyone other than her housekeeper take care of her.

The caregivers were good with the patient and safe and caring. They did not have as much experience with Hospice patients as I expected. But that did not prove to be an issue with physical caregiving. The book-keeping appears slow for getting statements, and they were slow to respond to phone calls at that time. In their defense, I believe it was an exceptionally busy time for all caregiving companies here.

Not a good recommendation! For me. They could not perform the duties they said they could.

One adequately trained caregiver and many unqualified.

I feel like the owner is very unprofessional. There were two separate occasions where two of the caregivers canceled at last minute and there was no backup. I called the cellphone of the owner and I couldn’t get ahold of her and she wouldn’t call me back. When I was finally able to get ahold of her she was extremely defensive and said she tried to call all of the caregivers to find someone to come over. I was upset by her reaction because she said she did her due diligence. One of the caregivers the sent us before was about the same age as my Mother and she felt uncomfortable because she couldn’t do certain things we needed her to do. When I spoke with the owner about this, she got angry at me. One of the other caregivers was supposed to be able to take my mom places and she didn’t have enough gas and my Mother had to pay for it. However, two of the caregivers I did have were really nice ladies and they cared about my mom a lot. This agency is unprofessional and I cannot recommend them.

I would rate this agency as a 4 the prices are extremely high, they wasn't sure if they could meet my mom's needs and Joel was unprofessional nor did he show interest in my case when I refused to increase my hours.

Synergy was a let down. Maybe all care taking services are that way. But I will keep searching. Synergy is off our list. Miscommunication with receptionist/caretaker/client, one fell asleep on couch, several mom 'fired' and they just walked out leaving them alone: dangerous. Parents both seem with it and can talk a good game.