Surpass Senior Living

Clean, neat, friendly staff, hard to believe this is a home for the elderly. Mom seems to be very happy here

I like this community for my father. The staff is outstanding and very helpful in every way. We like the food is appealing. and he happy with meals. They do not participate in the activities, but they are offered to those who want to join in. We like the cleanliness and atmosphere. We would recommend the care and the value.

I highly recommend this community because of the staff. They are wonderful, they take very good care of my mother, make sure she eats, and make her feel at home. This place has been a very good fit for her. I can not say enough good things about them. The place as well as her room are very clean. The food is excellent. They have parties all of the time right now for the holidays. In her apartment, she has enough space. The bathroom has a nice walk in shower that she really likes. Overall, it's a great place!

Very Nice facility, and knowledgeable Director of Sales & marketing. Current Staff is caring and warm. Will be scheduling a second visit to evaluate room size and Monthly rent and fee schedules in comparison of other local facilities and services.

We moved our parents in here 2 years ago. It was and is the perfect place for them. This is such a warm, caring and loving place. Daddy had some issues with his asthma and ALZ. The nurse and aides were wonderful just to always stick their head in checking on them. Sadly daddy passed last March and it was like they lost one of their own family members. They have helped mama (96. 3/4 yrs) adjust. Which is not easy when you were married 64 years! Mama is now living with a super sweet lady, who is my son in laws grandmother. They are just the cutest!!!! God ALWAYS has a plan!!! If yoy are looking for a small caring and honest place ....this is it. Never have we had a problem with health issues or with personal items!! Villiago is a blessing to us all!

We toured this place recently and we were very happy with everything we saw. It was clean and had a very warm, friendly, comfortable atmosphere. It's very homey feeling in the best way and all the residents and staff we saw looked happy and healthy. We met with Krystal and she was lovely; very helpful and very sweet. She seemed to know all the residents by name and they all looked happy to see her.

I do not interact with the staff much, however I do feel comfortable going to them if I need any assistance with anything. The food is good and they do have some different choices available. The community is clean and well taken care of. They offer daily activities and trips out.

I am really pleased with the community for trying to make it right for us. It has been difficult with the change and the staff are willing to make it a pleasant experience for my dad and the family. I like that he is able to get one on one care because there is not a lot residents. The place is brand new and they keep everything clean. My dad has tried some activities and they are working on getting more available in the memory care. He is eating well with the help of staff who monitor his eating habits and he gets variety to choose from. I would recommend them!

I'm glad I moved my mom here. I was nervous about moving my mom anywhere (other than my own house). I toured tons of assisted living homes and eventually chose Villagio Carrollton because I liked the size of it and how close it was to my house. Even after moving my mom in, I wasn't sure about letting her liver here, but every time I came to visit (which was often), the staff and management were friendly and my mom was happy.

We toured this community and the main reason we did not choose this place for my dad is that they only had 2 bedrooms available. The first one was a one bedroom that faced the street and the other was a small 2 bedroom that did not look like it would house his furniture. The staff during the tour were great. The setup was nice and they even have a bar and offered a happy hour.

This place was great may be in a runner up area

Things are going fine. Everyone has been very helpful. We go to visit my Dad regularly. We are also getting attached to the other residents here. The facility is really clean and they are doing a great job.

My family member has been a resident for 5 years. The staff at Villagio has been fantastic! It's small, comfortable and inviting. Eases your mind knowing your family is well taken care of and loved.

We really appreciate their friendliness and their ability to get my loved one involved in social activities and the care they are taking of her. The staff at Orchard Park are more like a family than caretakers. We are very blessed and excited to have found this awesome facility!

My mother loves it there. Everybody is real nice and real friendly and the activities director is amazing. I am very pleased with it.

Debbie at Elmcroft was amazing, helping us move dad in just four days!! We had to move him due to neglect and I was able to help with his move before I had to leave to go back home to California. The facility is clean, homey, well staffed with positive, truly loving people that treated dad like family from the moment he arrived. He felt right at home and is acting calm and friendly. I can now sleep at night not worrying about daddy. ,

We would rate this community very high! They have a friendly staff. The community is very clean, very friendly. There is plenty of parking. We came between meals, so they were just setting out the lunch settings, but it looked nice. We went with another community because of location, but this one seemed very nice.

There are a lot of things I like about it but there are a lot of things that really really need improvement. The best thing about it I think is the apartment, the bedroom is big and roomy, it's easy to get a wheelchair in and out of the bathroom and it's newly renovated. Of all the places we looked at, this had the nicest apartment we saw. The care they're getting could be a lot better. One thing that happens when you talk to them is they'll say "Absolutely, no problem" and then nothing happens. I think part of the problem is this place has been taken over, there aren't a lot of residents and as a result they don't have enough staff. They aren't cleaning their apartment like I thought they were supposed to and according to my mother they aren't bathing my dad twice a week but I can't really be sure because she's a little out of it and you can't be 100% sure of what they're saying. The food could be a lot better, its edible, but it's not particularly good. One of the reasons we put our parents here was they allow smoking out on their courtyard where my mother can go out anytime she wants. We don't want to move them because it would be unsettling for them, I'm oping over time they'll get more staff and things will improve.

Exhausted after touring several facilities, I turned to "A Place for Mom" for assistance. They responded immediately with options that matched Mom's living requirements. Literally seconds into the tour of Elmcroft of Quail Springs (Memory Care Wing), we knew this was Mother's new home. This small, secured area is designed to make every resident feel safe and "at home" and is well-staffed with caregivers who really care. No matter what time of day we choose to visit, Mother is always clean, groomed well, and either with a staff member or in the group livingroom participating in activities. Take a tour and your search will be over, too.

These ratings on how they have been treating mom and myself when I'm there. The staff now is pretty good. They treat mom like she is their mom and the only issue is they have gotten caregivers who don't have experience and leave after a month or so and don't like to be told what to do. My issue is with [name removed] and the director turn over (third director in 2+ yrs). [name removed] is awesome and so is the hospice care.