Sunshine Retirement Living LLC

We signed mom up to get in The Gardens at Brook Ridge back in May, and they have not been very good at communicating what is going on. Things have been continually delayed, and I have to go in or call to find out as they never contact me proactively. On the good side, it is a beautiful place and has everything that someone in that situation would need.

We are familiar with this facility and would not be interested in living there. Management there regularly changes and we don't feel comfortable with the prospect of living there.

My 83 year-old father resides at The Clairmont. We selected this facility as his home when he moved to TX in the summer of 2012. We were happy with the facility at first. My father was comfortable in his apartment and he really liked the assistant managers and housekeeping staff. Sadly, problems surfaced soon after he settled in. The biggest, most consistent problem has been with the food. Within weeks of moving in, my father started complaining of the food -- it didn't taste good, he didn't know what they were serving, it made him sick, etc. I complained on my dad's behalf but the manager failed to follow through as she promised. Eighteen months later, the food is worse; the only helpful employees (the attentive and kind assistant managers) were replaced by an assistant manager whose only real skill is to offend and upset people. The persistent problems in the kitchen, maintenance department and management give me no choice but to file a complaint with the county and state inspectors. If that does not correct the problems, I will strongly suggest to my father that we find another facility for him. Although there are some lovely people living at this facility, I cannot recommend it to anyone until major changes are made!

No apartments available with tubs or kitchens in entire facility

They told me that's all they do is memory care....I believe he was there 3 days before they threw him out. They were not capable of handling anyone that had behavioral problems. That's there job so they told me. I really don't feel that any facility such as a memory care facility can handle an aggressive patient. It was quite a problem to find a place for him.

They have had a lot of staff quit recently. There is a lot they promised that is not being delivered due to the staff not being there. They don't have a driver for transportation, they don't have a chef, and the housekeeping isn't getting done. The community doesn't have my loved one in the system for us to make payments online. The staff they have are awesome, they are just overwhelmed. This hasn't been what we had expected for our loved one, or been promised. The meals have consisted of pizza, hot dog, ravioli, and other items. The meals aren't balanced. The food isn't the best due to the chef not being in the community.

We placed my mother here in the fall of 2019. There has been ongoing staffing problems. There has been so many constant problems that there must be problems with the management. They fired the cook, then the driver and neither has been replaced. The staffing in the kitchen is not adequate. The food is below standard. The site is lovely and you cannot observe these internal problems and of course no one mentions them during the interview process. This place problems has been ongoing with no resolution for months. Very disappointed.

OMG! Talk about buyers' remorse. Staff is friendly and dedicated, but the competence to provide smooth running services is lacking. The entire facility is horribly understaffed and staff is probably grossly underpaid. Business decisions are micromanaged by scrooge-like incompetents from a management complex in Florida. My first complaint is appearance. The laundry rooms and common areas are neglected. Windows are grimy and carpets (although recently cleaned) were downright icky. The landscape maintenance is so sloppily done that grounds do not appear attractive to the public or residents. Second, the sales materials state that cleaning services are provided. It's bait and switch. My cleaning services didn't start until the fourth week after arrived. The manager says I should expect cleaning to take up to 40 minutes. Cleaner is gone in less than 20!!! I'm allergic to dust, so I want the venetian blinds cleaned weekly. SHE TOOK A FEATHER DUSTER AND MADE FOUR PASSES on each window. After making a few swipes across the carpet, changing the sheets, swishing out the toilet she left. They move NOTHING, so residents (many who are 90 to 100) are expected to remove furniture, lamps, magazines, rugs, shoes, and any other matter on any surface they want cleaned. After making a few swipes across the carpet with the vacuum cleaner, changing the sheets, swishing out the toilet she leaves. It is very basic and not to standards needed to provide pleasant surroundings for seniors with limited mobility. Third, activities are a joke. The "bocce" court is is 4 x 10 tape outline on the floor of a 20' x 20' "activity room" where all other activities are conducted. Fourth, they advertise free internet and cable! HA! It's a basic, frillless package that it worse than nothing. Getting it set up was a nightmare. And worst of all, is misrepresentation of food services. Some indiscreet staff describe the kitchen as chaotic. Although, generally the chefs seem use high quality ingredients, the results can range from excellent to atrocious. Portion sizes are unpredictable and a meal can be scanty or over-generous. With just a little attention and a few adjustments, the meals could be consistently above mediocre or even memorable. Table service is also spotty, Whether careless or incompetent, only a few minutes of training would be required to provide staff with the skills to provide noteworthy and consistent service.

This facility can improve some on the ratio of staffing. Also so many changes in staffing which i feel is not a very good thing for residents with Alzheimer's. Other then that its okay.

This facility in the past nine months went from being an active community with wonderful management team to just the opposite. Management team changed leaving poor communication, poor selection of food (often running out of items), cleaning staff doubling as mealtime servers, elevators breaking down etc. I would not recommend this facility and should not be listed under "A place for Mom".

It saddens me to write this review. Just moved after a three-year stay. A place for mom referred me. I could not stand the roaches any longer. The dining experience was terrible. The service staff were good people who tried hard, but had zero knowledge of serving etiquette. And no one on staff to teach or train. The executive chef is arrogant and unskilled. You can't know what good looks like if you've never seen it yourself. The weekly housekeeping is a lick-and-a-promise—several years without a supervisor. You can't expect if you don't inspect. Stop by after six any evening and ask to meet the GM, Ex-Chef, or any senior-level manager (on duty). Ask the staff in a senior community where the defibrillator is kept.

That place is horrible! I have removed her from there 8 days ago and would strongly recommend you not to let any future patients go Cardinal Court! They are all liars! Especially [name removed]!

Beware: Never sign an agreement before visiting and seeing the facility! We never occupied apartment and yet lost approximately $[fee removed] As we were living in Virginia, we arranged everything by phone as they said that they were going to remodel and upgrade an apartment that has been vacant. However, when we arrived to Austin and visited the facility, we found the facility to be with extreme mold, the location terrible (ie. It was surrounded by 3 high traffic and noisy highways), and our apartment was not as it had been described. We immediately informed the management that we had decided that due to our age and health, we would not be able to occupy the apartment. We tried numerous times to speak with the manager, and we also sent emails asking for their consideration; however, our intent was unsuccessful. The manager said that we would be responsible for 3 months of rent, and it was automatically withdrawn from our checking account. So BEWARE!!!

Moved in a year ago - improvements told to me were never completed. People smoking in common area outside when there is no smoking on premises is damaging to my lung function. Have complained multiple times to no avail. Food is ok.

My mom was able to walk out the front door at 1am without any alarms going off and staff didn't even know she was gone. She walked a mile on a heavily traveled road and was knocking on doors until the police came. Staff didn't even know she was gone for 40 minutes until police brought her there to see if she was a resident because staff didn't even notice answer the phone when police called.

I would like to let you all know that my mom moved in to Holiday Harrison Regency in Ogden UT for only two months before we moved her out. First I would like to say the food service and food quality is horrible. You add Three meals into their rent and I'm confused to why, since the kitchen is always out of milk, juice, food that is on the menu each day. Not to mention the tenants don't get to put their own condiments on sandwiches or get to request food allergies to be eliminated off their food!!! Service is never on time, so tenants have to wait an hour to get meals over the scheduled time. There was one day the manager went to Costco to pick up food due to the lack of food in kitchen and tenants were asked to thank him for this service when the money came out of the tenants pockets to pay for the meal!!!! Very disappointing. Some of the staff are nice, but most of the staff don't even care for or help the tenants when needed. The fire alarm went off a few times and the chief of fire department informed management that the fire alarms are old and need to be replaced. They have not updated any of the fire alarms and management didn't even know how to reset the alarm after they went off. This is very, very unnerving and scary to think the tenants are not safe incase of a fire!!! We have moved m mom out of this place and into a nicer place at half the cost. I worry now about all the other tenants who can't get around so easy or that have to deal with poor food, service and management issues. It's very sad to have them pay out every month and not have adequate attention or food.

1. 1 - they were not upfront about what the room would look like. The ""display" room was beautiful. The actual room was smaller and the furniture was old and beat up. 2. 3- the facility itself was clean, however the toilet in the room was loose and it smelled really bad. We told them about it a number of times and they never fixed it permanently. 3. 4- the staff were very nice for the most part. 4. 2- Mom's legs swelled and she needed to sit with her legs up- they did not seem to make that a priority. There were not enough recliners for all who needed one, so We brought in an electric lift chair/recliner for her room but since they didn't want the residents to stay in their rooms, she didn't use it. 5. 1- see number 1. Before signing any papers and moving in, my sister was in town and I took her to see the place. They showed us the display room again - one that had its own shower. On that same day they told us Mom would be in room 12. We asked to see it they said -no- they were getting it ready- painting and such. We said that didn't matter, we still wanted to see it, they said no. AFTER we signed the papers they told us she would not have her own shower since she tended to shower in the middle of the night at home. That made sense- but they didn't change her room- she still was in room 12 which meant they knew from the beginning she wouldn't have a shower in her room. And when we got to the room, it had not been freshly painted. We didn't trust administration from that point on. 6. 1- Mom couldn't/wouldn't eat their food. My husband and I ate with her a few times and it wasn't great. They made a point to ask what she liked, but didn't do anything special for her. 7. 1- Again, prior to move in, they made a point to ask what she liked to do. She loved to paint and do crafts. One time when I was there, there was a group painting and Mom was just sitting out in the hall. When I asked why she wasn't in there, they said they didn't know she liked doing those things. 8. 0- For us this was a terrible experience. Mom went into the hospital and passed away after only 1 month there. None of us wanted her to go back there and while we certainly didn't want to lose her, we were grateful she didn't have to go back. I will say there were other family members that said they were happy with the place, but that was not our experience. Our loved one seemed to get lost in the crowd.

Beware! No security. The housekeeping staff stole all of my leased furniture. Because of the theft, I was not able to move in. They charged for the apt any way. The whole experience was a nightmare. Food was mediocre. Resident advocate would not speak to me about the theft. Older lady was know caked down by resident driver. Nothing was done Employees are not trained. Caring recommended and made a reservation for me to visit them and would not even respond to the complaints I sent to them about the lack of service and security.

I spent 2 weeks here and couldn't wait to get out. The food options are none. If you're not there at the beginning of a meal, you have to beg them for a glass of any liquid. Would not recommend this facility to anyone.

This was not a good place at all. We had a very bad experience overall. I would not recommend them to anyone. They really need to improve on their patient care and their communication with family. They had significant staffing issues.