Sunrise Senior Living

We decided on them because of the price and for the price the care was adequate. The staff was lovely and caring but they jacked up the price 2x the first year significantly and the next time they raised the price we left. At that point they were really dropping the ball on laundry and cleaning and my mom was sleeping more than ever.

I am so happy to have found Sunrise for my mother. Her memory issues meant she couldn't stay home, but I knew a traditional memory care with dorm-like tiny rooms would make her miserable. At Sunrise she has a beautiful little apartment, with her own furniture, which feels closer to being in her own home. The food is good, and the care she receives is consistent and kind. My only complaint would be I feel I didn't get a good introduction to the procedures and processes of the unit. They gave Mom a printed schedule for her 1st week, for meeting people and getting acclimated, but as far as I know that was never done, and I was not included or contacted about any of those meetings.

I'm [name removed] neice & my SIL [name removed] does a lot of, Just communication needed, And please let my auntie sit at a dining table with other ladies (she sits w a women who does not talk) Please again just relocate to another table & she needs pillows to sit on, hard of hearing Thank you

I do not think there is anything for them to improve on and we would recommend this community to other families who may need a place for their loved ones.

The facility was clean, plenty of activities and took really good care of the Delgado’s. The reason that we moved, my parents is because the cost went up about [fee removed] without adequate notice. Parents were evaluated. There should be more of an upfront of letting us know the cost of medication and all the extra charges for care since it’s a point system. Shouldn’t matter if they want to take three showers or one shower a week. Or wheeled down to the dining room. Don’t understand, the concept of charging for everything when employees are already working there to do their job. Otherwise, the staff was friendly and very helpful.

The apartment and staff are very nice and friendly. The facility is great just a few small things but when I bring it to their attention they correct them. It’s easy to get in touch with the people in charge

We like that our loved one has made friends there and we would recommend Sunrise Braddock Glen to other families who may need a place for their loved ones

My sister has been staying at Sunrise of Johns Creek on their road home program, which is temporary respite care. [name removed]is very comfortable there and feels safe and that means the world to us. Sunrise of Jones Creek is a beautiful community and the grounds are meticulous and so beautiful. [name removed]wants to go home but is not able to return yet because she has many stairs in her house. If she can afford it, I hope that she can stay there long-term.

There is full time physical therapy available which is a plus for those needing this. The cleanliness is great, as well as the friendliness of the staff. The staff goes out of their way to help!

The best part of this community is the residents.

A good choice. We also had a good experience with [community removed]

I'd say everything was pretty much a "4", but they are definitely understaffed. I think that's a widespread problem in assisted living facilities though. Other families should know there are a few different levels of care available at different fees.

Most staff is great. It is a problem when short staffed which impacts response times and patience. Rooms are very nice! Size as expected. Beautiful facility and property.

Communication to families is spotty, so that is definitely an area of improvement. Staff are super friendly and helpful. The place is very nicely decorated and maintained.

It is not perfect but they have been so good to my mom. It's great to see the same staff. I think that says a lot about the facility. They have been doing a soft renovation that is updating its appearance. Food is my biggest complaint. I think the menu sometimes does not take into account that many of the residents have arthritis and difficulty with cutting foods. They need softer and easier accessible foods.

Seems to nestled among a nice neighborhood of single family homes. Loveland is a nice town. We picked this community mostly because of the price.

My loved one is happy, clean and healthy which is most important. Staff turnover seems high, but the job is not easy so I understand. Her rug has not been cleaned in 2 years. It is expensive.

Staff is excellent and friendly. Food was really good. Room was nice and overall floor plan is good (not a long walk for anyone with mobility issues). My only negatives are minor and mom was only there for about 2 months so we couldn't settle into a routine. 1) billing is based on a daily rate so it's hard to budget for fixed income and the online bill payment system from corporate in KY is confusing. 2) mom used Express Scripts Pharmacy for her military discount and it appears that the local pharmacy vendor Guardian filled a couple of prescriptions intended for Express Scripts. (I haven't even started working on the dispute with them yet.) Overall I would still STRONGLY recommend Sunrise for your loved one.

My mom had been there before and had a good experience there.

We picked Sunrise after visiting several other locations. Mother in law liked the facilities and services, although she would like more activity options like going to trips to Casinos, and even traveling.